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Do not EVER EVER EVER buy an XFX product. EVER. - Page 13  

post #121 of 135
i had a painless xfx rma...when i accidentally bricked my 5850 by flashing it with a 4870 bios redface.gif
I did have to ship it to them..i think it was $8
 
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post #122 of 135
Keep the language down to PG levels guys. wink.gif Asterisks in place of swearing is still swearing.
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post #123 of 135
In a world where products are mass produced, it is likely that some will malfunction. Just suck it up and pay the the piper. I've 2 XFX 5870s that I've been rocking in crossfire since 2009. I have no problem and would buy XFX. No reason to hate. Stuff happens. tongue.gif
Edited by Cykososhull - 1/30/12 at 9:22pm
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post #124 of 135
Quote:
Originally Posted by skullking17 View Post

Most RMAs require you to pay to ship the product. It is their policy, and you shouldn't expect them to go back on it and pay for shipping both ways. I RMA'd one of my XFX graphics cards a couple months ago, in fact that same Kevin guy is the one who helped me. I was very pleased with XFX after they sent me back a new updated model of my card when all that was wrong with the one that I sent in was that the fan went out. I think you are expecting too much.
Quote:
Originally Posted by Lifeshield View Post



I didn't see any attitude from them, only you, really. They were just holding their ground and sticking to their policy to be honest, whether you like it or not.


These.
    
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post #125 of 135
Quote:
Originally Posted by MediaRocker View Post

Poor examples (everyone knows that HP and Compaq computers are feces, and that Daewoo was purchased by GM but still manufactured the vehicles FOR GM, in addition Hyundai purchased half of Kia, but many vehicles are different and do not share parts at all, in addition to current GM products being the equivalent of overpriced feces. Basically all your car analogies don't bear weight here when the majority of the internals of Seasonic OEM PSU's are in fact the same but the shells are the only difference.) but I'll humor you.
Other XFX PSU's have seemed to perform well in independent reviews, which is why I'm saying that XFX can't be all bad. I can't speak for the 650W XXX, as I have an affinity to Modularized PSU's... (I prefer proper cable management techniques rather than band-aids).
And while Seasonic has it's share of subpar releases I think pinning it on XFX alone is not appropriate. Sometimes bad production runs occur, and it's not to the fault of XFX or Seasonic. It's a problem that needs to be remidied, and I can fully undertstand why XFX will deny many RMA claims. People break their crap and expect them to replace it for free. You can thank them.
I'm not an XFX fan and I've never owned a single XFX product in my life, I just don't think writing off XFX is right, because they have some products which are worthwhile...
My biggest point is that ALL manufacturers have their issues, especially when dealing with rebadged products from OEMS. (this could have happened with a Corsair unit, a PCP&C, whatever) Nevertheless, asking someone to pay shipping to them is NOT out of the ordinary, and the OP's rant and rave over this is unjustified. He got everything he deserved. He was rude and demanding instead of being courteous and polite, and in addition to that he was the one who put himself in that position.

Actually, I think HP is a perfect example. Although their quality has dipped drastically in recent years they aren't all bad and they haven't always sucked. It's very similar to the Seasonc quality you describe. The Kia/Hyundai was a miss but the Scion/Toyota is exactly what I was trying to describe.

Anyways.. in all fairness you're saying it could have happened to Corsair but it did happen to XFX. Catastrophe can befall any company but the one with the incident takes the reputation damage - it's just how it is. I guess all I was saying was throwing around "it's made by Seasonic - the same company that OEM's for everyone else" doesn't mean very much. We don't know if they paid for lesser tested units or anything of that nature. I should also be honest and say that I've never respected XFX's quality. Their gfx cards were always louder and noiser and quite often hotter than their competitors. They just always struck me as overrated, but YMMV.

Let me be clear about something: While I agree it's disgusting for companies to make us pay for RMA I acknowledge that it's the industry standard to rip us off. It was also completely retarded of him to keep a product he knew was already opened and it was even more retarded to go off on the CS rep before he even denied him service. His entire approach was ill-advised to say the least.
    
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post #126 of 135
Is it really that hard to pay for a shipping label? Ship it though work for free/next to nothing.
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post #127 of 135
I guess it's true that some people make things as difficult as possible when they don't need to be.. thumbsdownsmileyanim.gif
post #128 of 135
Quote:
Originally Posted by Vonnis View Post

If you have beef with a company's policy, don't take it out on their employees.
You have a right to be pissed, but in all honesty the further the quoted bit goes on the more you sound like a child having a tantrum. I'm not surprised nobody was willing to make any effort on your behalf after that. I sure as hell wouldn't. And for the record: nobody, in any kind of business, has ever been impressed when a consumer told them "I will never buy your products again!". I'm surprised the guy on the phone could suppress his laughter.
I'm not trying to flame you here dude, but honestly I can't say I'm surprised at how the XFX employees reacted. Stay polite, and you actually stand a much better chance of them trying to help you.

This is so true. I can tell you that no customer ever gets anything extra if they make a huge scene, in fact they get worse treatment than nice customers and then we laugh at them after they've left. Being nice to the CSR's that are trying to help you will get you much farther.
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post #129 of 135
frown.gif at least you don't have to pay full price for a new one.
post #130 of 135
Sorry buds, but
169

They had a policy to stick to. Was it really worth the shipping to go through all that hassle? Plus.. you should of went right back to newegg and asked for full refund with a shipping label. Then took that money and bought the same thing again or another one jsut as good with a MIR. By accepting the used, clearly returned POS PSU, you accepted the responsibility. Use you MIR and ship the PSU to XFX.
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