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Do not EVER EVER EVER buy an XFX product. EVER. - Page 6  

post #51 of 135
Quote:
Originally Posted by xPrestonn View Post

Expected horror story
saw: "i had to pay shipping"
Someone get me a willy wonka meme

lachen.giflachen.giflachen.gif

I was expecting a different story...
     
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post #52 of 135
You ordered a new PSU and received a used PSU. You had the option of returning it immediately and having Newegg cover the cost of shipping, but for some reason you decided not to. Everything that follows is your fault, basically.
post #53 of 135
cheapskates always whine to get attention

seriously you cant pay for a 20 dollar shipping to get a replacement PSU

damn you're cheap, maybe try to get a job or if you have a job get a better paying one?
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post #54 of 135
madness
 
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post #55 of 135
Quote:
Originally Posted by kaaoslove View Post

cheapskates always whine to get attention
seriously you cant pay for a 20 dollar shipping to get a replacement PSU
damn you're cheap, maybe try to get a job or if you have a job get a better paying one?

Well said! applaud.gif
post #56 of 135
Quote:
Originally Posted by tsm106 View Post

Omg, Antec made me pay for shipping too!!!
But Corsair didn't. they just sent a new PSU asap. Lesson, buy Corsair otherwise make thread complaining of standard shipping return cost.

I had to pay for my Corsair RMA but, honestly, they had me set up so fast for it I didn't even bother to try asking for a label. Took about 5 minutes tops on the phone to get it knocked out and the brand new psu was at my door in under 1 1/2 weeks.

I've burned 2 previous sets of these sticks and the lady from Kingston acted like she could've cared less; sent me pre paid labels both times.

__________________________________________________________________________________________________________

@OP: I'd have gone off on XFX the day I got that psu and saw it was rehashed. Layers of UPC stickers, opened inner packings. I'd have been on the phone in under 10 minutes. I'd have called NewEgg too and melted someone's ear off.
 
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post #57 of 135
Quote:
Originally Posted by Shub View Post

I'm sorry but that is how a lot of companies operate, even bigger names such as Antec that have great customer service. You pay for shipping to them, they pay for shipping back to you. Pretty standard across the whole industry.
This^

Happens with Asus and many other company's as well.
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post #58 of 135
Quote:
Originally Posted by gotendbz1 View Post

you alway pay to ship item to any company for rma, where have you been.

I think it really depends on the region you are in and how strong the brand presence is there. Corsair has local offices here in Hong Kong, so when I had to RMA a HX750 they sent a person to my apartment to do the swap. Best RMA experience ever since. Similar experience with G.skill ram being faulty, was overnighted a replacement kit for free. Love these companies with TW offices <3

OT - I don't understand why XFX's point of covering shipping is to blame. You said yourself that you were rolling the dice and it didn't just didn't work out. Whether they ask the customer to pay shipping or not has zero relation to you knowingly using an un-sealed product. PS - Newegg might still take it back since they typically offer a one year warranty on stuff. Double check with them, the policy might have changed.
post #59 of 135
Samsung gave me a shipping label when my T190 back light went out guess I got lucky. Although I did have to pay the 10 mins worth of gas to drive to my local corsair RMA center to RMA some ram and PSU a couple times, Gotta love that local RMA center, and corsairs RMA policy! lachen.gif

Oh wait 20 mins worth cuz i had to go back and pick it up xD
     
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post #60 of 135
After spending years in the customer service industry, I can tell you one thing. If a customer service representative has the ability to go above and beyond their policy (in this case, having the customer pay for return shipping), demanding it and acting entitled is not the way to get it. Try asking politely. Be nice. Be courteous.
Quote:
I have no problem being a huge douche if I have to, I prefer to be polite and gracious with people.

I don't know if you realize this, but the first part of that whole spiel was being a huge douche, not polite and gracious. And if you do think that was "polite and gracious", I think it's time to go back to Manners 101.
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