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Official NZXT Switch 810 thread - Page 539

Poll Results: Which Color Version are you buying

Poll expired: Feb 28, 2012  
  • 58% (44)
    White/Black
  • 41% (31)
    Black/black
75 Total Votes  
post #5381 of 12171
6/26/12 at 10:13am
  • Ganf
  • Overclocker in Training
Alright. So somehow AOL lost the original message I sent customer support at NZXT, but basically it went like this:

"My top panel was busted on shipping, didn't care because I was gonna replace it, please let me know how I can purchase a white top panel for a Switch 810. Not asking for a replacement, since my case is black, and this isn't technically an RMA."

Ryan C from the RMA office replies:


"Your replacement part request for a Switch White Top vent have been submitted and approved. Please allow us to process and ship this part to you within 1 - 5 business days. A tracking number will be updated on this ticket as soon as your package is shipped.



Ticket Details"

Frickin' awesome customer support.

Edit: Note that I didn't even get a chance to send them pictures of the damaged top. I was asking to buy one.
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post #5382 of 12171
6/26/12 at 10:22am
Well I wish better luck to you than for me. I pm'd for a replacement top panel also over 2 weeks ago and still nothing. It was supposed to have shipped then but I don't think it would take 2 weeks to ship...
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post #5383 of 12171
6/26/12 at 10:33am
  • Ganf
  • Overclocker in Training
Quote:
Originally Posted by protzman View Post

Well I wish better luck to you than for me. I pm'd for a replacement top panel also over 2 weeks ago and still nothing. It was supposed to have shipped then but I don't think it would take 2 weeks to ship...

PM'd or sent a ticket in through the NZXT website? If you want things done you always go through a company's website where they have a set of documented procedures to deal with this stuff. My tracking number was already given to me and it's in the mail and halfway here. I am a happy person.
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post #5384 of 12171
6/26/12 at 10:49am
Quote:
Originally Posted by protzman View Post

Well I wish better luck to you than for me. I pm'd for a replacement top panel also over 2 weeks ago and still nothing. It was supposed to have shipped then but I don't think it would take 2 weeks to ship...

You need to contact either the live support on their site or from the website itself.
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post #5385 of 12171
6/26/12 at 10:53am
Quote:
Originally Posted by Ganf View Post

PM'd or sent a ticket in through the NZXT website? If you want things done you always go through a company's website where they have a set of documented procedures to deal with this stuff. My tracking number was already given to me and it's in the mail and halfway here. I am a happy person.

Quote:
Originally Posted by MunneY View Post

You need to contact either the live support on their site or from the website itself.

I have to disagree with you in this case.
The forum reps here are, in my experience (I DO have an RMA in the works), much better than the actual support
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post #5386 of 12171
6/26/12 at 11:06am
Well I work with nzxt on a nearly daily basis and there are better ways to get in touch with them.
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post #5387 of 12171
6/26/12 at 11:09am
I have no doubt about that, but actually getting something done, I've found the reps to be better.
The ONLY way I got to talk to anyone from real support was through chat, nobody responded to my ticket. but enough about that, lets talk about games, watercooling, and the switch!
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post #5388 of 12171
6/26/12 at 11:10am
Live chat or die!

And I cant wait to get my switch
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post #5389 of 12171
6/26/12 at 12:46pm
Well that's what I was saying I pm'd xnine almost 2 weeks ago and he responded saying he would get me what I need (after I gave him address) and 2 weeks later I still got nothing frown.gif
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post #5390 of 12171
6/26/12 at 1:15pm
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Quote:
Originally Posted by protzman View Post

Well that's what I was saying I pm'd xnine almost 2 weeks ago and he responded saying he would get me what I need (after I gave him address) and 2 weeks later I still got nothing frown.gif

probably on its way , xnine has been very quick and reliable so far with legit rma's , dont know of anyone that hasnt gotten what they needed .. Has to be some reason why its taking longer but I definitely wouldnt rush to blame the reps ( not that you are ) because theyve been more than helpful so far.
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