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Powercolor RMA; are they giving me a refurb?

post #1 of 6
Thread Starter 
Alright I sent my card in to powercolor for rma because the fan was really noisy and rattled. According to their policy they said it would take 2-4 days to test and exchange. However I just realized it said exchange and not fix, which is an easy fix; I would have done it but did not want to void my warranty. SInce it is already day 5 I called them today and they said they wont get any 6950s till monday. Has anyone dealt with a powercolor rma before? I am extremely paranoid that they will send me some refurbished card with problems greater than the card I sent in. Which would be incredibly unfair since I only bought my card in October and it started giving me problems in December. Is there anything I can do the make sure I dont get a refurb, should I call them and make sure the card I get is new?

Thanks
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post #2 of 6
Never dealt with Powercolor, but I imagine you won't know you until you receive it and find out that the serial number is different from the one you sent in.

You should definitely give them a call and find out whether their policy is to issue refurbs or new replacement cards
post #3 of 6
only way to find out is to call them.

a lot of companies send out refurbs as rma replacements. if their tech department is linked closely enough with their customer support department, they might be able to indicate that you would rather have the same card repaired/sent back rather than get a new one.
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post #4 of 6
If the refurb works I don't see the problem.

You sent them a used (broken) card, they send you a used (working) card back.

refurbished != broken (ironically it means the opposite lol)

Seems like a pretty good deal to me. You aren't really entitled to a new card, unless they don't have anything else in stock, or it is explicitly stated in their ToS that you will receive a new card. (which i can almost guarantee you it is not)

If the replacement is broken, it wouldn't matter whether it is new or not, they failed either way.
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post #5 of 6
Thread Starter 
Quote:
Originally Posted by reflex99 View Post

If the refurb works I don't see the problem.
You sent them a used (broken) card, they send you a used (working) card back.
refurbished != broken (ironically it means the opposite lol)
Seems like a pretty good deal to me. You aren't really entitled to a new card, unless they don't have anything else in stock, or it is explicitly stated in their ToS that you will receive a new card. (which i can almost guarantee you it is not)
If the replacement is broken, it wouldn't matter whether it is new or not, they failed either way.

Well my card is only 3 months old, I would be pretty mad if they gave me some year old card with scratches and dents possibly with other problems. I have heard horror stories about refurbished cards, companies send. If that was the case I would have tried to fix my own card and void the warranty, shipping alone was 25$

PCS VIP

On another note I am entitled to this PCS VIP service but they have not honored any of these agreements. Heck they never responded to any of my emails, never bothering to answer any of my questions on the phone claiming the rma manager wasnt in right now.
Edited by sausageson - 2/2/12 at 5:34am
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post #6 of 6
Quote:
Originally Posted by sausageson View Post

Well my card is only 3 months old, I would be pretty mad if they gave me some year old card with scratches and dents possibly with other problems. I have heard horror stories about refurbished cards, companies send. If that was the case I would have tried to fix my own card and void the warranty, shipping alone was 25$
PCS VIP
On another note I am entitled to this PCS VIP service but they have not honored any of these agreements. Heck they never responded to any of my emails, never bothering to answer any of my questions on the phone claiming the rma manager wasnt in right now.

It is normal for a company to provide you with a refurb unit as a replacement. Its a standard practice. Send your malfunctioning 1 month old iphone and they'd send you a refurb unit. The reason why is that the repairs might take some time. Sometimes, the repair dept might be in another state / country. So what they do is test your card once they receive it and once its defective, they'd send you a replacement right away. At least this is the standard when dealing with HDDs. I heard that over here in Malaysia, if your product is faulty within the first 1 week, some would say 3 days, then you are entitled fon a 1 to 1 exchange from the retailer. Anything later than that, the manufacturer would replace your unit with a refurbished one. Only in some rare cases that they don't have your product in stock / it has been made obsolete, that they would replace it with something else, either a brand new product, or something of higher / equivalent value. I read of someone who sent in their ATI HD5970 and received a HD6990 as a replacement. Anyways, don't worry. If your replacement unit if faulty, then make sure to call them and tell them of this problem. Perhaps they'd take extra caution when replacing your card the next time.
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