Logitech must have money to waste. - Page 3

Originally Posted by Stuuut 

Why such a negative topic title for a company thats trying to help you?

Originally Posted by GingerJohn 

Of course on the other hand this system becomes open to abuse. It would be too easy for me to pull the feet off my G500, take some photos of it and ask for a new one knowing full well that they won't want the old one back. Re-stick the old feet et voila! Two working mice for the price of one.
Of course being a morally responsible person I wouldn't ever actually do this, or condone anyone else doing it for that matter, but even so I bet it happens and it still doesn't cost them more than demanding the "defective" product back

Originally Posted by GingerJohn 

Of course on the other hand this system becomes open to abuse. It would be too easy for me to pull the feet off my G500, take some photos of it and ask for a new one knowing full well that they won't want the old one back. Re-stick the old feet et voila! Two working mice for the price of one.
Of course being a morally responsible person I wouldn't ever actually do this, or condone anyone else doing it for that matter, but even so I bet it happens and it still doesn't cost them more than demanding the "defective" product back

Originally Posted by DuckieHo 

To be honest, they already made their money with a 300-500% market up.

Originally Posted by tsm106 

Let me break my parts and get a new one thru rma. You mean abuse like which is already happening everyday? Lets brick this 6950 by flashing and get a new one??

Originally Posted by tsm106 

Cry me a river. It's about waste. OP is asking for mice feet that cost pennies and instead it will cost how many hundreds of times that instead to swap mice?

Originally Posted by GingerJohn 

True, although I wonder how much their true mark-up really is. On BOM it is huge; <$15 to make and sell for $50. But you also have to add in R&D, design, marketing, shipping, packaging, tech support, import / export taxes, paperwork... the list goes on.
No, I mean like intentionally misleading the manufacturer by lying about the cause or nature of the damage in order to receive another product when your current one works fine. Heck, you don't even have to do anything to a mouse; just tell them it has broken. Actually breaking it by the "abuse" that we of OCN frequently do is a different matter, as you have a truely broken product so you are not "gaining" by RMAing it. Oh, and GPUs and mice are very different in this regard, I doubt that most manufacturers would let you keep an RMA'd GPU as it is worth a lot more than a mouse.
Are you talking about waste of money or waste of materials?
In monetary terms it is more cost effective for them to send a whole new product for many of the reasons listed above. Basically they have a system set up to send out complete products so it costs next to nothing to do. To send out the parts would require getting someone to grab some off the production line, package them, sort out the required import / export paperwork and post them out. By the time the parts get to the consumer it has more than likely cost more than a whole new product. Alternatively if they kept a stock of spares it would cost money to store them and employ someone to manage them. Of course all this is assuming that Logitech, for example, actually owns the manufacturing plant. If they do not then it will be a whole lot harder to get a few spare parts; for me to get spares from any of our suppliers takes at least a week.
In material terms, what makes you think they care? All other things aside, they will waste as much material as it takes so long as it is more cost effective than the alternative.

Originally Posted by tsm106 

I needed some 5 1/4 bay covers on my 800D. I called Corsair and asked for replacements. They just sent me them free. LOL WUT? Yea, it is possible.

Originally Posted by tsm106 

Negative? Seems like it's highlighting the inherent waste in corporate business. There's much waste, like how Amazon ships giant boxes for a pack of sharpies. Awesome. How companies will not send replacement parts instead they'd rather replace the whole unit.
Try replacing a bad fan ona vid card, lol. That's the worse, you have to send in your card! Just gimmie a damn fan man so we don't have to waste more dino fuel and human resources right?