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[P8Z68-P] I/O Problems (Devices)

post #1 of 9
Thread Starter 
Hey guys,

First off sorry for the slightly vague title, not much more I could fit in without it looking like a post of its own. I'll give you some build info to start with so you know what I am working with then tell you the problem below.

Hardware:
P8Z68-V Pro
i5 2500k (No overclocks)
8Gb Corsair Vengeance (2x4Gb)
MSI 580 Hawk 1.5Gb (No further overclocks - not that its related)
- Logitech G5 (Slightly aged)
- Some **** HP Keyboard.
W7 64bit.

Now this PC I built 4-5 months ago. Everything was brand spanking new - I put it together, finished it off and haven't touched it since (I have had no issues what-so-ever).

The Issue:
About a week ago I noticed that my mouse cursor would disappear and become unresponsive for about 2-3 seconds. After the 2-3 seconds, the cursor would re-appear and I could use it as normal. The issue occurred roughly 3 times a night and I only ever notice it while playing a game, but then again - I pretty much only play games when I am at my PC so its hard to tell if it is specifically when playing games. When it happened I checked the mouse out and the LED's turn off (as if the mouse has been unplugged) and if I have set the DPI to a different setting it will default back to default (again, like unplugging and plugging back in).

Now, I thought "meh, mouse is getting old - I'll just buy another one". But a few days ago something different happened. Both the mouse and keyboard went into unresponsiveness but did not return. All of the LEDs (that are on by default) were blinking on and off as if the devices were being repeatedly unplugged and plugged back in. Now to note, the blinking was not synchronized, as was at different speeds at different intervals to each other.
Before this I would have thought mouse problem. But with both devices going like this it seems to point to some kind of Motherboard or I/O issue.

  • I haven't change anything hardware related since I put the PC together (4-5 months ago)
  • I haven't installed anything major software related for at least 4 weeks (and the mouse problem started a week ago)
  • When the mouse and keyboard went unresponsive, I had to reboot to fix the issue (reconnecting the devices did not help).
  • It didn't help plugging into different USB ports. (Both USB devices ofc)
  • Virus scan came up clean (Updated anti-v before scan as well).
  • Flashed the BIOS to the most recent version (did not fix)
  • Updated USB3.0 drivers (didn't help, but they aren't in the USB3.0 ports anyway)
  • I did try to update chipset but it gave me an error (I will try again)

Just wondering if anyone has seen/heard of this issue before and if it is fixable or if I should RMA my motherboard and hope it fixes it? I am going to format over the weekend and see if it is some odd software issue. The PC has been running perfectly for months and then this starts happening, I would hope it is a software issue.

EDIT: Here is a video of the Mouse and Keyboard during the single dual unresponsiveness.

Thanks for reading,
Clampy
post #2 of 9
Haven't experienced this, but have you made sure that all USB power-saving features are disabled, both within Windows and in the BIOS?
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
post #3 of 9
Thread Starter 
Quote:
Originally Posted by guyladouche View Post

Haven't experienced this, but have you made sure that all USB power-saving features are disabled, both within Windows and in the BIOS?

Thanks for the reply.

Could you point me to which settings you are referring too please? smile.gif
I found a "USB Selective Suspending" setting in the Power window. I changed it to "Disabled"

Let me know if that is what you were referring to in windows. I am not sure which setting you mean in the BIOS though.

Thanks again,
Clampy
post #4 of 9
Quote:
Originally Posted by Virgz View Post

Thanks for the reply.
Could you point me to which settings you are referring too please? smile.gif
I found a "USB Selective Suspending" setting in the Power window. I changed it to "Disabled"
Let me know if that is what you were referring to in windows. I am not sure which setting you mean in the BIOS though.
Thanks again,
Clampy

In Windows it should be in the "power plan" options section (can find in control panel, or might also be in your system tray)--it will be in the "change advanced power settings" section.

But you can also go into Device Manager and expand the USB Controllers section, select each instance of "USB hub," right-click > properties > Power Management and make sure the box is unticked that says "allow the computer to turn off this device to save power."

There MIGHT be BIOS settings that govern USB behavior--that would depend on your motherboard and BIOS--there should be a "power management" section somewhere, though it could be buried in one of many sections, I couldn't say for sure where. (sorry)
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
post #5 of 9
Thread Starter 
Quote:
Originally Posted by guyladouche View Post

In Windows it should be in the "power plan" options section (can find in control panel, or might also be in your system tray)--it will be in the "change advanced power settings" section.

Snip

Thanks for the help,

I Disabled the USB selective standby (or something similar) in the Adv Power Settings.
I could turn off auto power saving on 2 USB (But the other 4 were already unchecked).

Now its a waiting game to see if it happens again.
post #6 of 9
Thread Starter 
Didn't fix it.
Going to try a format tomorrow and see if that clears it. if not -> RMA.
post #7 of 9
Quote:
Originally Posted by Virgz View Post

Didn't fix it.
Going to try a format tomorrow and see if that clears it. if not -> RMA.

:/ That sucks, sorry.

Did you try re-installing your motherboard chipset drivers, to see if that's the issue?
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
post #8 of 9
Thread Starter 
Quote:
Originally Posted by guyladouche View Post

:/ That sucks, sorry.
Did you try re-installing your motherboard chipset drivers, to see if that's the issue?

There were 2 different files to update for the chipset, the 1st (smaller) worked but the bigger one gave me an error so I wasn't able to update it.
I will give it a few goes before I format though. Just seems strange the PC would run fine for months and then decide to start doing this one day. If I did something to trigger it I am sure I would remember (and know the cause)

Anyway, Thanks for the help.
I will update anyway in case anyone is curious.

Clampy
post #9 of 9
Thread Starter 
Update; Reformatted and the issue occurred straight after I got back into windows.
Going to call them on Monday for an RMA.
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