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Asus Laptop RMA? - Page 2

post #11 of 15
Thread Starter 
Quote:
Originally Posted by Schmuckley View Post

uhmm..not sure..i'd just tell them it no longer works whistle.gif
I told them I used their "Asus live update thingy" that came with the laptop since it downloaded and update the bios.
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My lost love
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post #12 of 15
Thread Starter 
Sorry for double post. Asus got my laptop I RMA'D and I was wondering what Waiting-[WB1] Wait for Material/Spare Parts is about.
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My lost love
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post #13 of 15
Thread Starter 
I got it back and they replaced the gpu and motherboard.
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My lost love
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post #14 of 15
Asus in my eyes is one of the best. I had a very good experience with them when I had my old K72JR. They pay all shipping costs as long as its not your fault.
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Hard DriveHard DriveOptical DriveCooling
2 x Seagate Barracuda 1TB  1x Kingston Hyper X 120GB SSD Asus Combo 7x120mm CM and 1x200mm CM 
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Raystorm RS240 Windows 7 Ultimate 64 Bit Asus 21.5" 1080P full HD 850W Coolermaster M Silent Pro 
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Coolermaster HAF 912 
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post #15 of 15
Hi everyone,

This is my RMA story.

Every third ASUS laptop is DIFFECTIVE.

I had a custom Asus gaming laptop G51JX-3DE/G60JX ($2351) from Xoticpc.com. I can’t say I have it because it has already been in the Asus repair station for more than 2 months and I don’t know when I will get it back. My RMA status is still the same: "Waiting-[WB1] Wait for Material/Spare Parts". I emailed the Asus representative Mr. Tien Phan cl-tien@asus.com and got the response that the issue with my notebook was duplicated, and it was currently at a repair station waiting for the necessary parts to come in.
Because of that I began to initiate some action and look at what I could dig up.
If you look at the Asus website you will see that now it only has 2 gaming laptops G75VW (17’) and G55VW (15’), but there were a dozen different models in 2010.
My friend’s computer market analyst said that the Asus repair station is piled up with defective laptops, transformers, tablets. Almost every third ASUS laptop is DIFFECTIVE.
Since 2008 Asus started to produce their own laptops in huge amounts, though previously it was focused on the production of motherboard and other components. The range of its products increased in many times. They tried to compete even with Apple (Zenbook, Pads). But the Asus team just can’t compete with Steve Jobs’ team. As a result the quality of Asus products begins to fall dramatically. Asus Customer Service just can’t cope with the avalanche of custom claims.

Unfortunately, the quality of the motherboards – diamond in Asus crown – became worse compared to what it was before 2010. I built three rigs with Asus motherboards, last one is P6X58D Premium and I am satisfied with their quality. But now days are different.

Now we need to think seven times before buying an Asus laptop.

Having every third ASUS laptop DIFFECTIVE is too much.

pcbzick.
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