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[Warning] XFX Radeon HD 7970 Black Edition

post #1 of 27
Thread Starter 
Vendor: NCIX.us (http://ncix.us/) Search for 7970 Black Edition, Strangely Enough the Image of this product on their site is this card.

Manufacturer: XFX

Ordered: XFX Radeon HD 7970 Black Edition (Double Dissipation Heatsink) or so I thought!

Issue: One of these things doesn't belong h.... Two of these things doesn't belong here. /sing

The images tell my surprise.

Sweetness!
twinarrival.png

Ah yeawwwww! Wait a minute...
lookatthati.png

Thats not right... ....I can't put my finger on it.... OH!
waitwhath.png

NO NO NO...... how?
nottwice.png

Did I order wrong? Nope...
serialt.png

Card says no... how about that box? Nope again.
blackedition.png

What about my order? And no?
orderq.png

Conclusion:
The products are opened. This is an uphill struggle either way. The BIOSes do show that they are Black Editions. The serial stickers are conflicting on the back of the cards. One sticker matches the packaging. The other sticker says a different number. So really the fault here is they have the old 7970 core edition heatsink... and they were sold like this. I am not irate or angry, these things do happen, but I think its worth an apology and also a warning/heads up to the community.

Strangely:
NCIX has the image identical to whats in the box. According to XFX they only sell one type of Black Edition, the Double Dissipation heatsink. They currently only sell two version of the 7970 the Core Edition and the Black Edition. I have already submitted a ticket with both to try and get this sorted. There maybe some kind of new model released by XFX, however I had not been made aware of such a thing. This looks like a hybrid: it has the packaging and extras of a Black Edition, the vBIOS of a 7970 Black Edition, but the heatsink from the core edition.


[Looks like its my mistake/XFX introduced a few extra models at the same time. It didn't help that the majority of vendors and online resources put the Double Fan non-reference cooler as the atypical image for all 7970 XFX Black Editions, see below for an actual break down of XFX Products and their assorted codes

Regardless: Everyone should be made aware of this which is why I posted it. The serial difference between the two cards was +2. That means there is probably at least one other Black Edition with this reference stock heatsink, and paying full Black Edition price. That being said, I can't honestly say I think its an isolated incident and believe all new Black Edition shipments may have been affected.[/S]

Looks like we discovered there IS actually another XFX model out there:
Look at that four models now. This is going to get even more confusing.

http://xfxforce.com/en-gb/Products/Graphics-Cards/AMD/-AMD-Radeon-HD-7000/AMD-Radeon-HD-7970.aspx

Black Edition Double Dissipation: FX-797A-TDBC
Black Edition Ref Cooler: FX-797A-TNBC

Core Edition Double Dissipation: FX-797A-TDFC
Core Edition Ref Cooler: FX-797A-TNFC
Edited by RagingCain - 2/11/12 at 10:37am
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post #2 of 27
Good luck with that. I'm surprised you even got a working 7970 lol
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post #3 of 27
Thread Starter 
Quote:
Originally Posted by Digitallag View Post

Good luck with that. I'm surprised you even got a working 7970 lol

Thanks, yeah I was a bit worried (if they were not working at least I could honestly claim fault RMA.)

If I try and RMA them fully functional with the image matching identically on NCIX as these cards, I would have a very hard time claiming its not what I bought: I couldn't see it go well ^.^

I will admit the cards run phenomenal. Which is why I am such a good mood about this.
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post #4 of 27
Sheningans! HAve you started the return process?
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post #5 of 27
In the picture it says Actual product may not be exactly as shown but you did get cards that like that of the one in the picture. Your best bet is to just try and return them and get a full refund and look for what you want elsewhere.
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post #6 of 27
Thread Starter 
Quote:
Originally Posted by tsm106 View Post

Sheningans! HAve you started the return process?
Quote:
Originally Posted by Digitallag View Post

In the picture it says Actual product may not be exactly as shown but you did get cards that like that of the one in the picture. Your best bet is to just try and return them and get a full refund and look for what you want elsewhere.

I have contacted NCIX, politely, however I can't help but think it might not go well. They sold me whats on their site, even the image says may not represent actual product.

Obviously an enthusiast knows the difference, but customer service members often do not.

I will take a stand and refuse to spend a single dime to rectify this issue. No return shipping is coming out of my pocket for example. I would rather a small refund of the difference in exchange to just keep these cards and be done with it. I will more than likely water cool them anyways.
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post #7 of 27
Raging, you want the BE DD edition. Only that particular carries the lifetime warranty. There's no point to getting XFX anymore w/o that damn lifetime.

Be firm. This is either a simple mistake that happened during boxing or someone is pulling some carp.
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post #8 of 27
Everywhere I look I see 2 different BE cards, BE and DD BE.
What am I missing?
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post #9 of 27
Thread Starter 
Quote:
Originally Posted by grunion View Post

Everywhere I look I see 2 different BE cards, BE and DD BE.
What am I missing?

Can you show me Grunion? If its my mistake I would feel like an idiot, I have only seen one type of Black Edition.
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post #10 of 27
You see, there's the Double D Black Edition and the Black Edition Core. The 2 boxes and SKU's are different. You apparently rushed your order and ordered the core edition.
I have the Double Dissipation Black Edition card from NCIX as well and my order is much different from yours.

19245067.jpg

and

dsc00040fz.jpg

I can get pics of the sticker and part number on the card as well, if you like. But please, don't attempt to mar a reputable e-store for your oversight.
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