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Weird blue screen problem.

post #1 of 12
Thread Starter 
Today I had a weird problem with BSOD. I tried to restart my Dell XPS 1645 and after I did as soon as it tried to log in windows it would give me a BSOD. Safe mode did not work either. I was about to use Hiren's CD to back up some data when I thought of giving it another restart before trying to copy anything. This time it went in windows normally but everything was sluggishly slow. I gave it another restart and currently everything runs normally.

This is the minidump file.

Can anyone please tell me what it could be wrong. Thank you very much smile.gif
    
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post #2 of 12
Just post some screen-shots of the mini-dump analysis with blue screen view - that makes troubleshooting for forum members much faster and efficient.
post #3 of 12
Thread Starter 
2uivla0.jpg

Image

I am not really sure if this is what you meant. I did not know that there is such a program to begin with. Well it seems the only error that it has is that file.
    
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post #4 of 12
Thanks for uploading your DMP file! For future reference, you can just attach it to your post after it has been zipped up smile.gif

I took a look at your DMP and it has the probably caused fault listed as Avast's Self Protection Driver (aka aswSP.SYS), and Avast it known to cause BSOD issues in Windows environments, specifically Windows 7. I recommend fully uninstall / removing Avast (OR DISABLING IT IF YOU WISH, BUT I RECOMMEND REMOVING / UNINSTALLING IT) and reporting back as to whether your issue has stopped.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002a7a756}

Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : aswSP.SYS ( aswSP+62ea )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a7a756, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cae0e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeSetEvent+226
fffff800`02a7a756 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f1b630 -- (.trap 0xfffff88002f1b630)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8005c77868 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a7a756 rsp=fffff88002f1b7c0 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa8008fd11f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe cy
nt!KeSetEvent+0x226:
fffff800`02a7a756 488b09          mov     rcx,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a75b29 to fffff80002a765c0

STACK_TEXT:  
fffff880`02f1b4e8 fffff800`02a75b29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f1b4f0 fffff800`02a747a0 : 00000000`00000000 fffffa80`05c77860 fffff880`009e8180 fffff800`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f1b630 fffff800`02a7a756 : 0000d34e`0001245a 00000000`00000000 fffffa80`0544d880 fffff880`0120b9a3 : nt!KiPageFault+0x260
fffff880`02f1b7c0 fffff880`06ccb2ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSetEvent+0x226
fffff880`02f1b830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`06ec6300 : aswSP+0x62ea


STACK_COMMAND:  kb

FOLLOWUP_IP: 
aswSP+62ea
fffff880`06ccb2ea ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  aswSP+62ea

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: aswSP

IMAGE_NAME:  aswSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ed3cab5

FAILURE_BUCKET_ID:  X64_0xA_aswSP+62ea

BUCKET_ID:  X64_0xA_aswSP+62ea

Followup: MachineOwner
post #5 of 12
I have been getting a re-occuring "ntoskrnl.exe" bsod as well. I thought it was memory since chrome was crashing when new pages were opened and since I had got some more ram, but ran ram tests and nothing was wrong. Now the random bsod happens every 5 to 10 days and I have run multiple 48 hour stress tests.
Here are all of my logs / minidumps: http://www.overclock.net/t/1213001/help-troubleshooting-bsod-caused-by-ntoskrnl-exe#post_16423991
post #6 of 12
Thread Starter 
First of all I want to thank you so much for the fast replies. Really appreciate for your insight E-Peem! Yes I imagined the dmp file would be needed. I jsut saw the clip button. Next time I am gonna use that smile.gif

I have been getting blue screens on my laptop, my gfs laptop and rarely the desktop. My gf never used chrome so I am gonna scratch that. Well I guess time to move on from avast. Wish I knew which free one to put though. Aw well I will find out later.
Edited by weltall - 2/11/12 at 3:53pm
    
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post #7 of 12
Quote:
Originally Posted by chmodlabs View Post

I have been getting a re-occuring "ntoskrnl.exe" bsod as well. I thought it was memory since chrome was crashing when new pages were opened and since I had got some more ram, but ran ram tests and nothing was wrong. Now the random bsod happens every 5 to 10 days and I have run multiple 48 hour stress tests.
Here are all of my logs / minidumps: http://www.overclock.net/t/1213001/help-troubleshooting-bsod-caused-by-ntoskrnl-exe#post_16423991

I have responded to your thread smile.gif
Quote:
Originally Posted by weltall View Post

First of all I want to thank you so much for the fast replies. Really appreciate for your insight E-Peem!
I have been getting blue screens on my laptop, my gfs laptop and rarely the desktop. My gf never used chrome so I am gonna scratch that. Well I guess time to move on from avast. Wish I knew which free one to put though. Aw well I will find out later.

No problem, please keep me updated after you have removed Avast. I do recommend you hold off on installing any further AV / anti malware applications until we make sure Avast is most certainly the cause, which it should be, but it's easier for diagnostic purposes smile.gif
post #8 of 12
Thread Starter 
Ok I will not install any antivirus for a while and see how it goes. I will definitely update you smile.gif
    
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post #9 of 12
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post #10 of 12
Use MSE for virus/malware protection and the standard windows firewall for the firewall. Could also be a virus, my mom's work computer had one that would crash the computer with any antivirus installed, try a full scan with malwarebytes? Fixed her compuer.

Also you can try a 24hour prime 95 test. Use the custom setting and for the memory enter how much you want it to use. if you got 4gb best to use 3500.
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