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OCN FrozenQ Reservoir Owners Club - Page 12

post #111 of 2112
Didn't quite know this existed, but I appreciate the support from those who have posted some awesome pictures. I just want to address a few things to the general public since I know it affects a few people in this thread.

- Our parts had been previously machined from a local machine shop where the quality was very good, but last year they were unfortunately shut down by their bank and within an hours notice, I was informed they could no longer be our primary producer of our parts. So in June of last year we purchased a larger location, and acquired our own CNC equipment. Now to clear things up, yes I am 20, and no I'm not making tons of dough. I immediately put any money made back into the business and am making efforts to further our products (which I'll get to) I do have a considerable amount of experience in this area but as a machinist I was new to the situation last June when we got our first equipment. I've come a very very long way since then in terms of quality and execution, but I admit I do have more to learn.

- In regards to some of the problems with the reservoirs, many have been addressed. As of today all new reservoirs have a new revision to them to really up the quality and practicality. Instead of a light tube shell that is threaded on one end and sealed with teflon (which frequently could leak or crack) and the nylon acorn cap (which also could crack off under pressure or leak), we have redesigned it to use an un-machined tube that seals in both ends of the reservoir with press fit o-ring seals. This will be the same for the bay reservoirs as well. I have rigorously tested this for quite some time now, and I'm happy to say I've had 100% success in the tests I've run.

- Tolerances for the tubes are being taken much more seriously to avoid the problems with unscrewing the caps. We always check to make sure they come unscrewed once on, but that doesn't mean they don't seize up over time. So we are making sure they are much looser in the future to avoid this problem.

- If you have had problems with reservoirs, and have had difficulties contacting me I do apologize. I've been under an extreme amount of stress with the volume of work to do and the renovations and headaches still going on with our new building. I used to have at least 4-6 hours a day to devote to OCN and emails. However in recent months I typically spend about 10-12 hours a day in the shop and get no more than an hour at my computer. We do now have Mallory who handles our orders and some emails, which takes some burden off my shoulders, but alas it's still a slow transition since she is not full time.

If anything, please know I aim for only the best and will do what it takes to correct any problem. I am working hard on moving forward, upping the quality, and having quicker turnaround times 95% of the time I'm awake. If you still haven't heard back from me via email please send a new email to support@frozenqpcmods.com. If you are still waiting on an order to go out we have a significant amount of orders going out between today and tomorrow.
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post #112 of 2112
that's great to hear, alex! good looking out. i hope to RMA my current model Fusion Dual Bay for one of your newer models.

i hope you also know that we definitely love your products, and if we critique it's only because we care.

i'm dedicated to trying to get this working, and i'm glad to hear that you are too!

i can definitely tell you that whenever anyone checks out my rig, it's your piece that always draws them in first and gets the "wow!" =D

so be proud and stick with it, and we'll stick by you! =)
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post #113 of 2112
Quote:
Originally Posted by nicodemus View Post

that's great to hear, alex! good looking out. i hope to RMA my current model Fusion Dual Bay for one of your newer models.
i hope you also know that we definitely love your products, and if we critique it's only because we care.
i'm dedicated to trying to get this working, and i'm glad to hear that you are too!
i can definitely tell you that whenever anyone checks out my rig, it's your piece that always draws them in first and gets the "wow!" =D
so be proud and stick with it, and we'll stick by you! =)

i second all of that except the rma lol. i have had my res for a while now and while there were some machining marks visible(barely) this was one of the error batches that was sold at a discount price. even with it being an error model i see nothing wrong with even the slight machining marks it has.
these reservoirs are top quality and as you all can see from Alex's post above, he has a very dedicated mind frame and a very positive customer support attitude.

i will definitely be buying from him soon!
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post #114 of 2112
Hi Alex,

Nice to see you here.I am loving the Fusion V blue with clear caps I ordered from you last year. It definitely catches the eye of anyone first whenever I post my rig as in the silverstone club thread . I would like to say keep up the good work and keep it coming, look forward to purchasing the dual bay res this time for another build of mine thumb.gif
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post #115 of 2112
Awesome to hear Alex. thumb.gif

Would like to know if you plan on offering other CCLs' besides UV. Don't get me wrong I like the UV look, but for some of us UV would clash with our builds. I myself am in need of Red CCL. So is there any plan to expand availability in this regard? mellowsmiley.gif

Keep up the good work. cheers.gif

~Ceadder smil3dbd4e4c2e742.gif
 
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post #116 of 2112
Quote:
Originally Posted by Ceadderman View Post

Awesome to hear Alex. thumb.gif
Would like to know if you plan on offering other CCLs' besides UV. Don't get me wrong I like the UV look, but for some of us UV would clash with our builds. I myself am in need of Red CCL. So is there any plan to expand availability in this regard? mellowsmiley.gif
Keep up the good work. cheers.gif
~Ceadder smil3dbd4e4c2e742.gif

Just buy any color 8" CCL and break it open(It's really easy to do) just don't aim where the bulb is thumb.gif
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post #117 of 2112
Quote:
Originally Posted by CjGemini View Post

Quote:
Originally Posted by Ceadderman View Post

Awesome to hear Alex. thumb.gif
Would like to know if you plan on offering other CCLs' besides UV. Don't get me wrong I like the UV look, but for some of us UV would clash with our builds. I myself am in need of Red CCL. So is there any plan to expand availability in this regard? mellowsmiley.gif
Keep up the good work. cheers.gif
~Ceadder smil3dbd4e4c2e742.gif

Just buy any color 8" CCL and break it open(It's really easy to do) just don't aim where the bulb is thumb.gif

biggrin.gif

I'm very handy but I'd rather not break one open if I can get it from the source. wink.gif

I'll probably do it anyway, but just would like to see Alex offer a wider variety of CCL bulbs. smile.gif

~Ceadder smil3dbd4e4c2e742.gif
 
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post #118 of 2112
Quote:
Originally Posted by CjGemini View Post

Man that looks delicious!! drool.gif
@ceadderman Good job with that cleaning looks good, suck that you had to go through all that though. thumb.gif

Thank u. Next Tue I'm ordering all of the water blocks for my 580s so I'll post another update when I get them installed thumb.gif
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post #119 of 2112
Quote:
Originally Posted by Ceadderman View Post

biggrin.gif
I'm very handy but I'd rather not break one open if I can get it from the source. wink.gif
I'll probably do it anyway, but just would like to see Alex offer a wider variety of CCL bulbs. smile.gif
~Ceadder smil3dbd4e4c2e742.gif

Personally I wouldn't try and crack them out yourself. Likely you'll break several in the process because its a major PITA to do.

We don't offer colored CCFL's because we have very little demand for them, however we can still special order them in for you at the same price of a normal replacement bulb. Maybe in the near future I'll stock a small amount here.
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post #120 of 2112
Still rockin my t-virus res...

530

Even tho I obviously scratched my end cap, frown.gif
Edited by SwishaMane - 3/1/12 at 5:42pm
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This rig is awesome :) 
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