Overclock.net › Forums › Industry News › Technology and Science News › [MSNBC] AT&T customers surprised by 'unlimited data' limit
New Posts  All Forums:Forum Nav:

[MSNBC] AT&T customers surprised by 'unlimited data' limit - Page 3

post #21 of 122
Quote:
Originally Posted by blupupher View Post

Yup, got my first text from them last week. I am at 2.1 gb for the month (23 days into the billing cycle).
Since this is my first "warning" I will not be throtled this month, but the next time, I will be.
I have always defended AT&T, I have had good service and have a decent price, but not anymore.
This is just wrong. They say I am in the top 5% of users, but I am not, I am in the top 5% of unlimited plan users (which @ 2.1 gb I highly doubt).
This is a ploy to get users to drop their $30 "unlimited" plan for the $30 3gb plan.
I would be OK (not happy though), with them throttling me after 3 gb (to edge speed, not GPRS speeds), since $30 now buys you 3 gigs, but as a long time customer, I should get a little perk, right?
My only perk now is... umm .., well ... getting screwed?
Only problem is going to Sprint or Verizon will cost me almost $80 more a month (but will get unlimited data with sprint and unlimited texting with both (which I don't use), and triple my minutes (which I don't need) for my 3 phones.

How is it getting screwed when you are getting a data plan that would cost you 260% more at the next best price?
post #22 of 122
Quote:
Originally Posted by kaxel View Post

How is it getting screwed when you are getting a data plan that would cost you 260% more at the next best price?

he's getting screwed because he signed a contract stating that he pays 30.00/month for UNLIMITED data...not just 3gb...thats called getting screwed....want some more att koolaid??
    
CPUMotherboardGraphicsRAM
Sempron 140 2.7@ 3.7 MSI K9N6PGM2-V2 Intergrated 6150 CORSAIR 2GB DDR2 1333 
Hard DriveOptical DriveOSMonitor
Hitachi 250GB LG CD/DVD-RW Windows 7 Ultimate 42" Phillips HDTV/17" Gateway CRT 
PowerCaseMouse
hec HP585D 585watt Rosewill Black Kingwin Optical 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Sempron 140 2.7@ 3.7 MSI K9N6PGM2-V2 Intergrated 6150 CORSAIR 2GB DDR2 1333 
Hard DriveOptical DriveOSMonitor
Hitachi 250GB LG CD/DVD-RW Windows 7 Ultimate 42" Phillips HDTV/17" Gateway CRT 
PowerCaseMouse
hec HP585D 585watt Rosewill Black Kingwin Optical 
  hide details  
Reply
post #23 of 122
Quote:
Originally Posted by kaxel View Post

Why is it horrible for a company to manage it's networks?

what if i throttled your electricity because you used too much, and said you were the top 5% of electricity users in your area

profit is fine, but at&t puts it above all else, even when they post record earnings.

At&t has crappy customer service, and crappy service in general and thats before i even talk about their internet

edit: and judging by your other responses, you either work for at&t, have connections within at&t so you get actual service, or you just signe a 2 year contract with them and is trying to justify it on OCN

If i do sign the 2 year contract with them (im prolly not, sprint seems like the best way to go right now even if they dont use SIM cards), i will probably agree with you too
Edited by mnkeyprince - 2/13/12 at 9:31am
post #24 of 122
I've told this story before. AT&T's service got so bad where I lived in Florida that they started using subcontractors rather than phone company technical employees to make more profit. Of course, I had to troubleshoot the issue because the subcontractor didn't know how to test wire-by-wire unless he had a handheld unit to display it for him on a read-out.

I left AT&T completely 7 months ago. I have no regrets.
2009-2010 Build
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II x4 555BE @ 3.96GHz MSI 790FX-GD70 2x Sapphire 5850s 2x4GB Corsair XMS3 DDR3-1333 
Hard DriveOptical DriveOSMonitor
2x OCZ VertexII RAID0 + 2xSamsung F1s RAID0 Lite-On BD-ROM/DVD-RW WinXP Pro x64/Win 7 Pro x64/Kubuntu 9.10 x64 Acer G24 Ferrari 
KeyboardPowerCaseMouse
merc SteelSeries Enermax Evolution 1050W Azza Solano 1000 Microsoft Sidewinder X5 
  hide details  
Reply
2009-2010 Build
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II x4 555BE @ 3.96GHz MSI 790FX-GD70 2x Sapphire 5850s 2x4GB Corsair XMS3 DDR3-1333 
Hard DriveOptical DriveOSMonitor
2x OCZ VertexII RAID0 + 2xSamsung F1s RAID0 Lite-On BD-ROM/DVD-RW WinXP Pro x64/Win 7 Pro x64/Kubuntu 9.10 x64 Acer G24 Ferrari 
KeyboardPowerCaseMouse
merc SteelSeries Enermax Evolution 1050W Azza Solano 1000 Microsoft Sidewinder X5 
  hide details  
Reply
post #25 of 122
Quote:
Originally Posted by XXDraconisWisherXX View Post

he's getting screwed because he signed a contract stating that he pays 30.00/month for UNLIMITED data...not just 3gb...thats called getting screwed....want some more att koolaid??

They don't guarantee a speed, if you want to get technical. So, they aren't breaking any agreement.
"It isn't really unlimited, because ATT doesn't provide him with 1000gb/s data rates."
Quote:
Originally Posted by mnkeyprince View Post

what if i throttled your electricity because you used too much, and said you were the top 5% of electricity users in your area
profit is fine, but at&t puts it above all else, even when they post record earnings.
At&t has crappy customer service, and crappy service in general and thats before i even talk about their internet
edit: and judging by your other responses, you either work for at&t, have connections within at&t so you get actual service, or you just signe a 2 year contract with them and is trying to justify it on OCN
If i do sign the 2 year contract with them (im prolly not, sprint seems like the best way to go right now even if they dont use SIM cards), i will probably agree with you too

If I paid a flat rate of $200 a month and there was no guarantee of how much I could use at a time after 1500kwh a month I would be okay with that.
post #26 of 122
Quote:
Originally Posted by jck View Post

I've told this story before. AT&T's service got so bad where I lived in Florida that they started using subcontractors rather than phone company technical employees to make more profit. Of course, I had to troubleshoot the issue because the subcontractor didn't know how to test wire-by-wire unless he had a handheld unit to display it for him on a read-out.
I left AT&T completely 7 months ago. I have no regrets.

very typical of AT&T, too bad in some areas, at&t is the only option. I had a friend who lived in an at&t area whose internet is soo bad, only after the entire neighborhood petitioned in one unified protest did at&t actually do something about it
post #27 of 122
Quote:
Originally Posted by kaxel View Post

They don't guarantee a speed, if you want to get technical. So, they aren't breaking any agreement.
"It isn't really unlimited, because ATT doesn't provide him with 1000gb/s data rates."
If I paid a flat rate of $200 a month and there was no guarantee of how much I could use at a time after 1500kwh a month I would be okay with that.

how much stock do you have invested in at&t?
post #28 of 122
I've dropped my data plan and I don't miss it one bit. I still use my Droid 2 as an ebook reader, and for games. At home. where I have reliable Wi-Fi, I'll use it for a few other things, but I can honestly say I have not been impacted by not having a smartphone, and my bill is half of what it used to be.
Work In Progress
(13 items)
 
  
CPUMotherboardGraphicsRAM
C2D E6600 @ 3.4 Ghz ASUS P5G41C-M LX EVGA Fermi GTX 460 1 GB Corsair Vengence 4GB (1 x 4 GB) 
Hard DriveMonitorPowerCase
WD 500GB SATA Samsung 22" WS OCZ ModXStream 600W Modular Coolermaster Elite 330 
  hide details  
Reply
Work In Progress
(13 items)
 
  
CPUMotherboardGraphicsRAM
C2D E6600 @ 3.4 Ghz ASUS P5G41C-M LX EVGA Fermi GTX 460 1 GB Corsair Vengence 4GB (1 x 4 GB) 
Hard DriveMonitorPowerCase
WD 500GB SATA Samsung 22" WS OCZ ModXStream 600W Modular Coolermaster Elite 330 
  hide details  
Reply
post #29 of 122
Quote:
Originally Posted by kaxel View Post

How is it getting screwed when you are getting a data plan that would cost you 260% more at the next best price?

This:
Quote:
Originally Posted by XXDraconisWisherXX View Post

he's getting screwed because he signed a contract stating that he pays 30.00/month for UNLIMITED data...not just 3gb...thats called getting screwed....want some more att koolaid??

I am getting screwed because they are manipulating the contract we agreed to. I signed up for and pay $30/month for unlimited data, and up untill this point, they have provided that.
Now that their networks are saturated (due to no fault of mine) I now have unlimited* data. They use fuzzy math to say I am in the top 5% of my area and that 2.1 gb is that number, even though they now have a 3gb and 5 gb plan.
To be able to use more than 2gb of data (at a reasonably useable speed) I have to switch plans. I could get 3 gb of data for my current price of $30, but go over that and I pay another $10 for every GB (I think that is what they charge??). Up until recently, I did not have to worry about that expense.
By throttling to dial up speeds AT&T is telling me we don't care how much money you have paid in the past and that you have been a loyal customer; we want to force you off the "unlimited" plan, and since we can't legally cancel it, we will make it worthless to have it. I basically have a 2 gb plan now for the price of their 3 gb plan. Sure mine is unlimited, but once throttled, it is all but useless.
'Pooter
(15 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 830 x4 Gigabyte GA-880GM-D2H MSI GTX 460 Hawk 12 gigs (2x2 and 2x4) Corsair DDR3 1600 
Hard DriveOptical DriveOptical DriveCooling
Samsung  Samsung DVD-RW  Samsung DVD-RW  Cooler Master Hyper 212+ 
OSMonitorKeyboardPower
Windows 7 Pro x64 ASUS VH242H 23.6" Logitech MX 3200 Wireless Antec Neo Eco 620 
CaseMouseOther
Antec P-180 Mini Logitech MX 3200 Wireless Crucial m4 128  
  hide details  
Reply
'Pooter
(15 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 830 x4 Gigabyte GA-880GM-D2H MSI GTX 460 Hawk 12 gigs (2x2 and 2x4) Corsair DDR3 1600 
Hard DriveOptical DriveOptical DriveCooling
Samsung  Samsung DVD-RW  Samsung DVD-RW  Cooler Master Hyper 212+ 
OSMonitorKeyboardPower
Windows 7 Pro x64 ASUS VH242H 23.6" Logitech MX 3200 Wireless Antec Neo Eco 620 
CaseMouseOther
Antec P-180 Mini Logitech MX 3200 Wireless Crucial m4 128  
  hide details  
Reply
post #30 of 122
Quote:
Originally Posted by blupupher View Post

This:
I am getting screwed because they are manipulating the contract we agreed to. I signed up for and pay $30/month for unlimited data, and up untill this point, they have provided that.
Now that their networks are saturated (due to no fault of mine) I now have unlimited* data. They use fuzzy math to say I am in the top 5% of my area and that 2.1 gb is that number, even though they now have a 3gb and 5 gb plan.
To be able to use more than 2gb of data (at a reasonably useable speed) I have to switch plans. I could get 3 gb of data for my current price of $30, but go over that and I pay another $10 for every GB (I think that is what they charge??). Up until recently, I did not have to worry about that expense.
By throttling to dial up speeds AT&T is telling me we don't care how much money you have paid in the past and that you have been a loyal customer; we want to force you off the "unlimited" plan, and since we can't legally cancel it, we will make it worthless to have it. I basically have a 2 gb plan now for the price of their 3 gb plan. Sure mine is unlimited, but once throttled, it is all but useless.

When does it turn unlimited? 56k? 1mbps? 10mbps? 1000gbps? 100000tbps? It is unlimited use at whatever bandwidth you happen to get. Don't pretend you thought they guaranteed you a speed.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Technology and Science News
Overclock.net › Forums › Industry News › Technology and Science News › [MSNBC] AT&T customers surprised by 'unlimited data' limit