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[MSNBC] AT&T customers surprised by 'unlimited data' limit - Page 5

post #41 of 122
Having worked for the wireless industry for over five years this isnt just ATT. Ive seen sprint, verizon,and tmobile throttle data speeds on all of their "unlimited" plans as well. Comparing the big four carriers to each other is like comparing apples to apples (no pun intended). The great thing is there is a personal choice on who you will throw your cash at.
post #42 of 122
Thank you Sprint for allowing me to use 12.6GB last month. Where I spend most of my time does not have access to dsl / cable, so my phone does the job.
Blame me for being a data hog, sure. However, I hold off until after 10PM to actually start using it, watching YT and such.
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post #43 of 122
My guess this is very regional...in my area the highest option I have is 2GB...unless it's been added recently, but if they had I would think I would be flooded with text and email spam from AT&T to get me to upgrade to it. I personally only have the 200MB plan and thanks to free wifi everywhere I never even use half of that even with very heavy usage, but I've never heard any one complaining about throttling on the 2GB plan.

But regardless of anything...unlimited should be unlimited. You'd think at least be good till you hit near 4GB...double that of the regular plans. I'd like to know if the 3GB plan they mentioned in the local area also starts to throttle a little after 2GB.

That said, I have to defend AT&T a little bit. I've had Verizon, Tmobile, and AT&T...AT&T has been the best company for coverage and customer service I've had. I think they take care of their customers well. This is probably a case of where they are hurting the minority for the good of the majority due to poor infrastructure in the area. Here's to hoping they decide it is worth while to increase service capabilities in the area.
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post #44 of 122
Quote:
Originally Posted by cappy View Post

Thank you Sprint for allowing me to use 12.6GB last month. Where I spend most of my time does not have access to dsl / cable, so my phone does the job.
Blame me for being a data hog, sure. However, I hold off until after 10PM to actually start using it, watching YT and such.

^^This...someone said they seen all 4 carriers throttle speed...but with the GB's and GB's i use each month I've never been throttled in the least or heard anyone i know that has sprint as well that has been throttled. the only one i've ever heard is att...and once or twice Verizon. but 99% of throttling I've ever heard of had been via att. they are just a horrible company. plain and simple. there's no way to defend them. anyone that try's to deserves whatever bad things may happen to them in life. i'm just saying.

maybe that last part was a little harsh...lol
    
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post #45 of 122
Why are companies such as this not prosecuted for false advertising?

Limiting a service you market as unlimited? Hello?
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post #46 of 122
Lol! I've been using minimum of 12Gb a month on the sprint network, never experienced throttling. That's what you call UNLIMITED! At&t unlimited is like going to the eat all you can restaurant, then after you ate so much they will tell you to "YOU GOTTA SLOW DOWN DUDE, YOU ATE A LOT ALREADY" the sad thing is some people here actually thinks that its just a fair game
UNLIMITED should not be LIMITED!
Edited by ghostrider85 - 2/13/12 at 10:59am
post #47 of 122
Quote:
Originally Posted by Vagrant Storm View Post

That said, I have to defend AT&T a little bit. I've had Verizon, Tmobile, and AT&T...AT&T has been the best company for coverage and customer service I've had. I think they take care of their customers well. This is probably a case of where they are hurting the minority for the good of the majority due to poor infrastructure in the area. Here's to hoping they decide it is worth while to increase service capabilities in the area.

I urge you not to defend a company. They do not care about you. You are a number to them. All they care about is increasing their bottom line. Even companies that have incredible customer support (such as newegg or eVGA) still care about profits more than anything. The difference is that their customer care program helps to increase their consumer base, which yields higher profits in the end.

AT&T has had on going issues with customer support. This isn't something new. Until this changes, people should not support their mobile service.
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post #48 of 122
Quote:
Originally Posted by beers View Post

Why are companies such as this not prosecuted for false advertising?
Limiting a service you market as unlimited? Hello?

Because I am sure if you dug deep enough into the fine print you will find it listed in some terms of use or something...hell, they probably could get away with the only way to find out is if you specifically asked a customer server rep AFTER you were already a customer since you could have called the customer service before signing the contract, but who thinks to do that? I am sure a lawyer could spin it though.

I don't think they are the only company to throttle service after it reaches a threshold. I just don't think any other ones start the throttling so early. Sorry AT&T, but if you sell an unlimited plan it should be unlimited in every way to at least twice the range of any capped plans that may be sold in the area. If it starts throttling this early than it basically is just a regular plan where you don't have to pay the over usage fee at the expense of slower speeds. (If I go over my 200MB I supposedly will be charged for another 200MB, but then my usage starts over. Though supposedly my 3G won't get throttled. I've never gone over 75% of data so I don't know first hand.)
Quote:
Originally Posted by Mad Pistol View Post

I urge you not to defend a company. They do not care about you. You are a number to them. All they care about is increasing their bottom line. Even companies that have incredible customer support (such as newegg or eVGA) still care about profits more than anything. The difference is that their customer care program helps to increase their consumer base, which yields higher profits in the end.
AT&T has had on going issues with customer support. This isn't something new. Until this changes, people should not support their mobile service.

Oh, I am certainly not swinging any bats for them. I am just saying they been the best of the evils I've tried. They've just taken very good care of me is all.
Edited by Vagrant Storm - 2/13/12 at 11:07am
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post #49 of 122
I only know what going on here in North America. Internet in homes, cellphones, and communication via devices instead of increasing for better its increasing for the wost. Why the hell will i need 4G speed when i can only use 2GB? By now Data should have been unlimited for everyone. How long will it take for Internet and Data to be cheap and unlimited?
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post #50 of 122
Is it possible to just drop nukes on all the phone companies? Is there any "necessary" service that's more hated? Cable provider maybe?
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