Originally Posted by beers
Why are companies such as this not prosecuted for false advertising?
Limiting a service you market as unlimited? Hello?
I don't think they are the only company to throttle service after it reaches a threshold. I just don't think any other ones start the throttling so early. Sorry AT&T, but if you sell an unlimited plan it should be unlimited in every way to at least twice the range of any capped plans that may be sold in the area. If it starts throttling this early than it basically is just a regular plan where you don't have to pay the over usage fee at the expense of slower speeds. (If I go over my 200MB I supposedly will be charged for another 200MB, but then my usage starts over. Though supposedly my 3G won't get throttled. I've never gone over 75% of data so I don't know first hand.)
Originally Posted by Mad Pistol
I urge you not to defend a company. They do not care about you. You are a number to them. All they care about is increasing their bottom line. Even companies that have incredible customer support (such as newegg or eVGA) still care about profits more than anything. The difference is that their customer care program helps to increase their consumer base, which yields higher profits in the end.
AT&T has had on going issues with customer support. This isn't something new. Until this changes, people should not support their mobile service.
Oh, I am certainly not swinging any bats for them. I am just saying they been the best of the evils I've tried. They've just taken very good care of me is all.Edited by Vagrant Storm - 2/13/12 at 11:07am