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[MSNBC] AT&T customers surprised by 'unlimited data' limit - Page 10

post #91 of 122
At&T: "Oh your hungry?? here have all the food in the world. But you can only use this toothpick to eat it with. But if you want we can take away all this food and give you a sandwich once a month and you can eat it however you want."
post #92 of 122
Quote:
Originally Posted by Onex View Post

At&T: "Oh your hungry?? here have all the food in the world. But you can only use this toothpick to eat it with. But if you want we can take away all this food and give you a sandwich once a month and you can eat it however you want."

I nearly poop'd on this one. Haha
     
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post #93 of 122
Quote:
Originally Posted by MAD_J View Post

Unlimited*

this
post #94 of 122


 

Quote:
Originally Posted by kaxel View Post

Quote:
Originally Posted by XXDraconisWisherXX View Post

he's getting screwed because he signed a contract stating that he pays 30.00/month for UNLIMITED data...not just 3gb...thats called getting screwed....want some more att koolaid??

They don't guarantee a speed, if you want to get technical. So, they aren't breaking any agreement.
"It isn't really unlimited, because ATT doesn't provide him with 1000gb/s data rates."
Quote:
Originally Posted by mnkeyprince View Post

what if i throttled your electricity because you used too much, and said you were the top 5% of electricity users in your area
profit is fine, but at&t puts it above all else, even when they post record earnings.
At&t has crappy customer service, and crappy service in general and thats before i even talk about their internet
edit: and judging by your other responses, you either work for at&t, have connections within at&t so you get actual service, or you just signe a 2 year contract with them and is trying to justify it on OCN
If i do sign the 2 year contract with them (im prolly not, sprint seems like the best way to go right now even if they dont use SIM cards), i will probably agree with you too

If I paid a flat rate of $200 a month and there was no guarantee of how much I could use at a time after 1500kwh a month I would be okay with that.
 

........You must be a stock holder or manager for AT&T.

 

As a repair/support technician for this comapny (I've already put my notice to leave due to sickening disgust with this company) I find what you are saying utterly dumbfounding that you actually think this way. 
 

 



Quote:
Originally Posted by Vagrant Storm View Post

My guess this is very regional...in my area the highest option I have is 2GB...unless it's been added recently, but if they had I would think I would be flooded with text and email spam from AT&T to get me to upgrade to it. I personally only have the 200MB plan and thanks to free wifi everywhere I never even use half of that even with very heavy usage, but I've never heard any one complaining about throttling on the 2GB plan.

But regardless of anything...unlimited should be unlimited. You'd think at least be good till you hit near 4GB...double that of the regular plans. I'd like to know if the 3GB plan they mentioned in the local area also starts to throttle a little after 2GB.

That said, I have to defend AT&T a little bit. I've had Verizon, Tmobile, and AT&T...AT&T has been the best company for coverage and customer service I've had. I think they take care of their customers well. This is probably a case of where they are hurting the minority for the good of the majority due to poor infrastructure in the area. Here's to hoping they decide it is worth while to increase service capabilities in the area.

Given you don't have an uncommon issues the customer service is great because you call in for the same thing everyone else does. When you call in and the issue you have requires a person to use their freakin' brain .... LOL GOOD LUCK BUDDY. 
 

 



Quote:
Originally Posted by Goliath.ro View Post

hahahaha


... I will let the picture talk:

700

Some background information
This is O2 in Czech Republic ( I moved here on January 10th and bought my new phone on the 19th ) I payed 1000 Czech Kronor for my data plan ( ~ 50 $ ) which included 100 CZK credit and unlimted internet for the next 3 Months !!! ( so ~ 17$ / month ) and I get 3 Mbps on this thing and 1 - 1.5 Mbps upload.

AT&T and all other american telecommunications companies are the greediest in the business. High prices and no investment in the backbone structure, and most likely because its getting more expensive to maintain the old infrastructure then if they would upgrade.


I am not from CZ and I consider this expensive, in Romania it would be even cheaper.

15 years ago I envied Americans, we barely got dial-up while you got T-1 ...


15 years ago this country wasn't run by businesses. It was run by a government that was a bit more organized (respectively) and more focused on making the United States of America a desirable location.

 

Now its about squeezing every nickel, dime, and $100 bill out of every American's pocket. There is no more "American dream" because of this. You have to fight people just to get reasonable reciprocation and there is no more nice guys. 
 

Quote:
Originally Posted by Onex View Post

At&T: "Oh your hungry?? here have all the food in the world. But you can only use this toothpick to eat it with. But if you want we can take away all this food and give you a sandwich once a month and you can eat it however you want."


To add: "Hey we have the fastest this and the fastest that and the most this and the best that..."... Once you sign up you realize its all a ploy and all talk, but no results. Its like advertising a "Top of the line, premium cut steak" only to find out that the steak probably was what they said it was... with respect to the rest of the garbage that's left out back. 

 

 
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post #95 of 122

>amurricuh

 

Yup, sounds about right.

post #96 of 122
As a customer of AT&T (who I have been with for over five years) and is now being effected by this policy there are a few things I take issue with. First off, this is going to effect more than just the top 5% of data users over a monthly period. Over time as the top 5% of data users leave the data use threshold to be part of that top 5% is going to continually see itself getting lower and lower. While this month I saw my speeds drastically lowered after only 4.5 gigs (see pic below) next month as people leave / migrate to new plans that threshold may become 4 gigs, and so on and so forth.

As to the people that say "Well AT&T didn't guarantee you this speed or that speed," you are right. What they did guarantee me was unlimited data in a monthly billing cycle. By limiting my speed (intentionally) they are limiting the amount of data I can consume in a single billing cycle. You can try to separate the two, but the bottom line is if you limit the speed at which someone can consume something, you limit the amount of that something consumed over any given period of time. Calling a plan "Unlimited" then putting forth a policy as AT&T has done flies in the face of honest business practices.

Lastly, I wouldn't take issue if they throttled my 33 down to 3 down. Yes, my phone would be slower, but it would still be usable. However, the amount of throttling that is done causes my phone to no longer *function* when doing certain things. Spotify? Don't bother, the songs either take forever to buffer or they skip. Netflix? Doesn't... even... work. Download a game on the go... yeah, sure, by the time the game is done downloading you will be done doing whatever boring task you were doing and won't even need the game anymore. True story, had jury duty today, 5 hours of sitting in a room where for God knows the reason the TV is tuned to TMZ, so I figured I would download a game on my phone to pass the time. Yeah, not so much, the game was taking so long to download I cancelled it and decided to to read a book instead. Sorry android marketplace and independent game developer, you can blame AT&T for that lost sale.

Anyways, this limit is nothing more than a ploy to get people to drop their unlimited data plan and move to a limited data plan. I for one will be returning my phone because (thank goodness) I am still in my thirty day return period for the phone I had just upgraded to, and will be taking my business elsewhere. I feel sorry for the people that do not have that option, you have my sympathy.

350
Edited by tubnotub1 - 2/14/12 at 2:12am
post #97 of 122
Oh my... I can't wait for my contract with them to expire in September mad.gif
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post #98 of 122
Quote:
Originally Posted by tubnotub1 View Post

As a customer of AT&T (who I have been with for over five years) and is now being effected by this policy there are a few things I take issue with. First off, this is going to effect more than just the top 5% of data users over a monthly period. Over time as the top 5% of data users leave the data use threshold to be part of that top 5% is going to continually see itself getting lower and lower. While this month I saw my speeds drastically lowered after only 4.5 gigs (see pic below) next month as people leave / migrate to new plans that threshold may become 4 gigs, and so on and so forth.

As to the people that say "Well AT&T didn't guarantee you this speed or that speed," you are right. What they did guarantee me was unlimited data in a monthly billing cycle. By limiting my speed (intentionally) they are limiting the amount of data I can consume in a single billing cycle. You can try to separate the two, but the bottom line is if you limit the speed at which someone can consume something, you limit the amount of that something consumed over any given period of time. Calling a plan "Unlimited" then putting forth a policy as AT&T has done flies in the face of honest business practices.

Lastly, I wouldn't take issue if they throttled my 33 down to 3 down. Yes, my phone would be slower, but it would still be usable. However, the amount of throttling that is done causes my phone to no longer *function* when doing certain things. Spotify? Don't bother, the songs either take forever to buffer or they skip. Netflix? Doesn't... even... work. Download a game on the go... yeah, sure, by the time the game is done downloading you will be done doing whatever boring task you were doing and won't even need the game anymore. True story, had jury duty today, 5 hours of sitting in a room where for God knows the reason the TV is tuned to TMZ, so I figured I would download a game on my phone to pass the time. Yeah, not so much, the game was taking so long to download I cancelled it and decided to to read a book instead. Sorry android marketplace and independent game developer, you can blame AT&T for that lost sale.

Anyways, this limit is nothing more than a ploy to get people to drop their unlimited data plan and move to a limited data plan. I for one will be returning my phone because (thank goodness) I am still in my thirty day return period for the phone I had just upgraded to, and will be taking my business elsewhere. I feel sorry for the people that do not have that option, you have my sympathy.

350


aaaand /thread. 

 

Data is "throttled".... to the point where it is not usable in the slightest. I have had the first hand experience of watching this happen. The phone can't even sync with Gmail when throttled.

 

 
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post #99 of 122
It makes me sad to see how it is there in the USA, here in Finland mobile networking is still pretty cheap, atleast compared to you guys (15$ for unlimited speed and 20GB /month)

But there is almost no 4G here, which is dissapointing.
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post #100 of 122
Quote:
Originally Posted by Antsu View Post

It makes me sad to see how it is there in the USA, here in Finland mobile networking is still pretty cheap, atleast compared to you guys (15$ for unlimited speed and 20GB /month)
But there is almost no 4G here, which is dissapointing.

I'll take a slightly slower, but more reliable data plan from a more forgiving carrier, than be duped by a company promising "unlimited 4G" services when it limits the experience once you reach a certain threshold.

My dad is feeling the pinch as well, so hopefully after a year and a half we'll ditch AT&T and move on to a better carrier. Thinking of Verizon at the moment.
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