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No motherboard sound after installed 4870 x2?

post #1 of 7
Thread Starter 
I'm running a proprietary motherboard from Dell in my Precision Workstation T5400. I use the built in sound because it works for me just fine--I like the headphone port on the front. I know, I'm lame.

I bought a Radeon HD 4870 x2 second hand because it was cheap and quite a bit more powerful than my old nVidia card. All is well until I get the drivers installed. After booting into Windows 7 Ultimate 64 bit, the motherboard sound has disappeared from the OS and in the dwevice manager. What gives? There is an option for an AMD Radeon sound card in the device manager, but it's over DVI or the HD port and I use 3.5mm ports.

Can anyone offer any insight into a fix for this? I'd really hate to go without sound for a better video card, and I don't want to try to get one of my old soundblaster cards working in this machine. Besides, the heat from the 4870 x2 would probably melt any card sitting above it haha.
 
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Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
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Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
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MacBook Pro
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Some photography
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CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
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Cerwin Vega! XD3 Speakers 
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Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
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post #2 of 7
Thread Starter 
*bump* Anyone have any ideas?
 
MacBook Pro
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Some photography
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CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
KeyboardPowerCaseMouse
Apple Chiclet Keyboard Internal Battery/85W charger MacBook Pro 15" Unibody  Glass Inertial Trackpad 
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MacBook Pro
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Some photography
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CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
KeyboardPowerCaseMouse
Apple Chiclet Keyboard Internal Battery/85W charger MacBook Pro 15" Unibody  Glass Inertial Trackpad 
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post #3 of 7
Install the HD audio drivers that came on the CD. Use the AMD/ATI HD audio device for your sound should still work for 3.5mm. my 3870x2 used to need the HD drivers that came on the disc in order for sound to output through the onboard mobo. The disc was the only place I was able to find the drivers they didn't come in the catalyst. After installing those everything was fine. Idr exactly how it all worked (steps and what needs enabling though) so try the above mix it up a little if it doesn't work, You may or may not need the HD audio device as your main audio device idr.
     
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Cooler Master Haf X (Temp Case) NZXT Avatar S (Black) Xtrac PADS RIPPER XXL Razer Megalodon/Maelstrom Audio Engine 7.1 
AudioAudioAudio
Sony CECHYA-0080 Wireless Headset/Onboard Realt... Harman/Kardon AVR 1600 - Sony SAVS-150H 7.1 Spe... Harman/Kardon 330A - Cinema Acoustics CSX-1200 ... 
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Intel C2D E6700 (Conroe) @ 3.6Ghz Intel D975XBX2 "Bad Axe 2" ATi Radeon X1950 Pro 4GB DualChan Corsair Dominator PC6400 @ 720Mhz 
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Old 130gb 5400rpm Seagate  SH22AB H60 Dual Fan Intake 
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CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5/1.26v ASUS Maximus Formula V XFX R290X 16GB CORSAIR DOMINATOR GT DDR3 2133Mhz 
Hard DriveOptical DriveCoolingCooling
x2 WD WD2500HHTZ, x2 WD WD5000HHTZ (Raid0), Sea... Samsung SH-222AB Corsair H100 Quad-Fan - CPU Corsair H80/H80 - 6990 
OSMonitorKeyboardPower
7 Ultimate x64 SP1 3x Samsung S27A750D in Eyefinity Microsoft Sidewinder X6 Corsair AX1200 
CaseMouseMouse PadAudio
Cooler Master Haf X (Temp Case) NZXT Avatar S (Black) Xtrac PADS RIPPER XXL Razer Megalodon/Maelstrom Audio Engine 7.1 
AudioAudioAudio
Sony CECHYA-0080 Wireless Headset/Onboard Realt... Harman/Kardon AVR 1600 - Sony SAVS-150H 7.1 Spe... Harman/Kardon 330A - Cinema Acoustics CSX-1200 ... 
CPUMotherboardGraphicsRAM
Intel C2D E6700 (Conroe) @ 3.6Ghz Intel D975XBX2 "Bad Axe 2" ATi Radeon X1950 Pro 4GB DualChan Corsair Dominator PC6400 @ 720Mhz 
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post #4 of 7
Thread Starter 
I didn't get any CDs with the card--I bought it second hand. The AMD audio device is showing up in the device manager and in Windows though.
 
MacBook Pro
(13 items)
 
Some photography
(26 photos)
CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
KeyboardPowerCaseMouse
Apple Chiclet Keyboard Internal Battery/85W charger MacBook Pro 15" Unibody  Glass Inertial Trackpad 
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MacBook Pro
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Some photography
(26 photos)
CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
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Apple Chiclet Keyboard Internal Battery/85W charger MacBook Pro 15" Unibody  Glass Inertial Trackpad 
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post #5 of 7
Go to Control Panel & Sound & Make sure the sound controller is set to the onboard sound & not the GPU's sound.
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post #6 of 7
Thread Starter 
After a bunch of searching, it seemed obvious to me. The BIOS on my Dell Precision has three modes for the onboard sound card: Off, On, and Auto. Since the AMD Radeon card has built in audio, the BIOS detected it and disabled the onboard motherboard sound card. By switching the sound card mode from Auto to On, I've got it all fixed.

Thanks for your input smile.gif
 
MacBook Pro
(13 items)
 
Some photography
(26 photos)
CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
KeyboardPowerCaseMouse
Apple Chiclet Keyboard Internal Battery/85W charger MacBook Pro 15" Unibody  Glass Inertial Trackpad 
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Integrated 2.1 audio 
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MacBook Pro
(13 items)
 
Some photography
(26 photos)
CPUMotherboardGraphicsRAM
Dual Intel Xeon L5420 Dell 0RW203 PNY GeForce GTX 560 ti 16GB FBDIMM DDR2 - 8x2gb Sticks 
Hard DriveOptical DriveCoolingOS
Intel Solid State Drive 520 Series 120GB LiteOn 22x DVD+/-RW, LG DVD+/-RW w/LightScribe Standard Dell Fans with Solid Copper Intel 771 ... Windows 7 64-bit (Signature Special Release) 
MonitorMonitorKeyboardPower
LG Flatron IPS235 LG Flatron IPS235 Apple Pro Keyboard (White) Dell 875w 
CaseMouseMouse PadAudio
Dell Precision T5400 Logitech MX518 My Desk Aerial7 Blizzard headphones 
Audio
Cerwin Vega! XD3 Speakers 
CPUGraphicsRAMHard Drive
Intel Core i7 2635QM AMD Radeon HD 6490M 16GB DDR3 Samsung EVO 840 250GB SSD 
Optical DriveCoolingOSMonitor
8x SuperDrive DVD+/-RW DL Integrated Heatsinks/Fans Mac OS X 10.9 latest Glossy 1440x900 LED Panel (Samsung LTN154MT07) 
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post #7 of 7
Of course dell...doh.gif
     
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Intel i7 3770k @ 4.5/1.26v ASUS Maximus Formula V XFX R290X 16GB CORSAIR DOMINATOR GT DDR3 2133Mhz 
Hard DriveOptical DriveCoolingCooling
x2 WD WD2500HHTZ, x2 WD WD5000HHTZ (Raid0), Sea... Samsung SH-222AB Corsair H100 Quad-Fan - CPU Corsair H80/H80 - 6990 
OSMonitorKeyboardPower
7 Ultimate x64 SP1 3x Samsung S27A750D in Eyefinity Microsoft Sidewinder X6 Corsair AX1200 
CaseMouseMouse PadAudio
Cooler Master Haf X (Temp Case) NZXT Avatar S (Black) Xtrac PADS RIPPER XXL Razer Megalodon/Maelstrom Audio Engine 7.1 
AudioAudioAudio
Sony CECHYA-0080 Wireless Headset/Onboard Realt... Harman/Kardon AVR 1600 - Sony SAVS-150H 7.1 Spe... Harman/Kardon 330A - Cinema Acoustics CSX-1200 ... 
CPUMotherboardGraphicsRAM
Intel C2D E6700 (Conroe) @ 3.6Ghz Intel D975XBX2 "Bad Axe 2" ATi Radeon X1950 Pro 4GB DualChan Corsair Dominator PC6400 @ 720Mhz 
Hard DriveOptical DriveCoolingOS
Old 130gb 5400rpm Seagate  SH22AB H60 Dual Fan Intake 
PowerCaseMouse Pad
Corsair TX750v2 NZXT Apollo None 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5/1.26v ASUS Maximus Formula V XFX R290X 16GB CORSAIR DOMINATOR GT DDR3 2133Mhz 
Hard DriveOptical DriveCoolingCooling
x2 WD WD2500HHTZ, x2 WD WD5000HHTZ (Raid0), Sea... Samsung SH-222AB Corsair H100 Quad-Fan - CPU Corsair H80/H80 - 6990 
OSMonitorKeyboardPower
7 Ultimate x64 SP1 3x Samsung S27A750D in Eyefinity Microsoft Sidewinder X6 Corsair AX1200 
CaseMouseMouse PadAudio
Cooler Master Haf X (Temp Case) NZXT Avatar S (Black) Xtrac PADS RIPPER XXL Razer Megalodon/Maelstrom Audio Engine 7.1 
AudioAudioAudio
Sony CECHYA-0080 Wireless Headset/Onboard Realt... Harman/Kardon AVR 1600 - Sony SAVS-150H 7.1 Spe... Harman/Kardon 330A - Cinema Acoustics CSX-1200 ... 
CPUMotherboardGraphicsRAM
Intel C2D E6700 (Conroe) @ 3.6Ghz Intel D975XBX2 "Bad Axe 2" ATi Radeon X1950 Pro 4GB DualChan Corsair Dominator PC6400 @ 720Mhz 
Hard DriveOptical DriveCoolingOS
Old 130gb 5400rpm Seagate  SH22AB H60 Dual Fan Intake 
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Corsair TX750v2 NZXT Apollo None 
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