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EK Single Bay Reservoir

post #1 of 11
Thread Starter 
Bought one of these in acetal a few weeks ago directly from EK, along with an EK acetal block top. First when installing the block top, the screw threadings for the south bridge area were threading wrong and the screws didn't fit and just sunk right in. Had to get an RMA which took a bit over a week from the time of opening up the RMA to receiving the replacement, wasn't too bad. But the replacement I received also had threading problems but not nearly as bad as the first one, it also came a bit warped but I just wanted to get the block top on which I did and leak tested it and no problems so far so I just said whatever. I go to open up and install the reservoir I had bought from them and went to go mount it today, and the screws they provide you with to mount it don't even go in all the way. As I was screwing it in I noticed a bulge on the opposite side of the screw on the inside of the res. The screw was in about halfway as well. Just a little rant I guess, but I'm mostly wondering if anyone else has this res with any problems?

450

450
Edited by H4rd5tyl3 - 2/15/12 at 5:31pm
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post #2 of 11
i bought the EK bayspin res ver 2 from performance pc and i have had no problems with it what so ever, ordered mine about a month ago. screws and everything are fine and treads
http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=59_318_659&products_id=25101
post #3 of 11
Quote:
Originally Posted by H4rd5tyl3 View Post

Bought one of these in acetal a few weeks ago directly from EK, along with an EK acetal block top. First when installing the block top, the screw threadings for the south bridge area were threading wrong and the screws didn't fit and just sunk right in. Had to get an RMA which took a bit over a week from the time of opening up the RMA to receiving the replacement, wasn't too bad. But the replacement I received also had threading problems but not nearly as bad as the first one, it also came a bit warped but I just wanted to get the block top on which I did and leak tested it and no problems so far so I just said whatever. I go to open up and install the reservoir I had bought from them and went to go mount it today, and the screws they provide you with to mount it don't even go in all the way. As I was screwing it in I noticed a bulge on the opposite side of the screw on the inside of the res. The screw was in about halfway as well. Just a little rant I guess, but I'm mostly wondering if anyone else has this res with any problems?

Hi!

This seem wrong, we've been selling these for quite a while now and have heard no such complains. Please contact our support@ekwb.com thumb.gif

P.S.: I have also installed two of these in my friends' builds and haven't had any issues. There's a first time for everything I guess wink.gif

Regards,
Niko
    
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post #4 of 11
Thread Starter 
Added pics, sorry for the quality, they're phone pics.
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post #5 of 11
Quote:
Originally Posted by H4rd5tyl3 View Post

Added pics, sorry for the quality, they're phone pics.

hey steve, circle the problem, I can't seem to locate what's wrong. the threads in the hole looks good to me.
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post #6 of 11
Thread Starter 
Quote:
Originally Posted by sawjai526 View Post

hey steve, circle the problem, I can't seem to locate what's wrong. the threads in the hole looks good to me.

There smile.gif. It appeared when I was screwing in the mounting screws which are on the side of the reservoir that you mount into a 5.25" bay. The screw was halfway in when it started to form the bump and the screw wouldn't go in anymore either...
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post #7 of 11
Quote:
Originally Posted by H4rd5tyl3 View Post

There smile.gif. It appeared when I was screwing in the mounting screws which are on the side of the reservoir that you mount into a 5.25" bay. The screw was halfway in when it started to form the bump and the screw wouldn't go in anymore either...

I definitely missed that, If its possible , Please take a direct picture of the mounting hole from the outside.( to get a better perspective of the threads) also, Did you test the threads before you fit the reservoir into the bay? I usually test all threads for smoothness before installing componets (just like the plexi cpu top you sold me, there was blemishes, which i thought was a problem but all was good it fits smooth and perfectly regard its appearance), When mounting hardware to bay, sometimes it may cause the componet, ("bay reservoir") to misalign, and if you try to fasten the screw into a misalign hole that will be your outcome.

If the holes are no good shoot ek a support ticket, they usually reply within 1 business day if not sooner. Please post results!
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post #8 of 11
Thread Starter 
Solved the problem with EK and it turns out there was a software error somewhere which resulted in the single bay res shipping with longer length screws than it was suppose to. They've sent me a brand new res and new screws a long with a nice EK shirt thumb.gif. They also changed the manual for the res because of this problem (I'm assuming that's why it was changed smile.gif) and sent out notices for purchasers of the res. Glad I could help out with the problem and caught it sooner than later.
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post #9 of 11
Thank you once again for your patience, h4rd5tyl3! smile.gif
    
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post #10 of 11
sounds great, I'm glad ek figure out the problem and corrected it. I didn't get a tshirt when I dealt with gregor, whistle.gif
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