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Internet drops multiple times EVERY DAY...

post #1 of 19
Thread Starter 
First of all, I have a cable modem and wireless router hooked up to my main desktop computer. This computer recently got a bad virus and I was running windows XP so I just formatted it and fresh installed Windows 7 on. I wasn't sure what I had to do to set up my network again so I didn't do anything, and it seems to work but it just drops all of the time. I will randomly disconnect from the internet and running windows diagnostics tells me the following:

"The default gateway is not available"
"The connection between your access point, router, or cable modem and the internet is broken"

It ten tells me to powercycle the modem and router, which I do, and the internet comes back up and works for another 4-5 hours before it goes down again.

What do I need to do do get this hooked up properly? D-Link DIR-655 router and a Motorola Surfboard SBV 5222 cable modem.


Edit: Forgot to add.. I have had Cablevision at my house 6-7 times claiming they fixed it and they didn't do ****. They've run new lines, given me new modems, and nothing works.
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post #2 of 19
If you're using wifi/wireless check your adapter model and try to get the latest drivers for them.

You could also reset the router and modem for it to refresh itself. If you think its your router or your internet you can directly hardwire to the modem and test it out that way. If there are no problems then you can directly hook up to the router, if theres also no problems then it has to do with your wifi settings or your wireless adapter settings/drivers.
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post #3 of 19
First make sure you have the correct network driver for the computer and not a generic one that Windows 7 automatically installs. I would use also set a static IP for the computer and make a reservation for that IP in the DHCP of the router.
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post #4 of 19
Quote:
Originally Posted by Nickzorz91 View Post

First of all, I have a cable modem and wireless router hooked up to my main desktop computer. This computer recently got a bad virus and I was running windows XP so I just formatted it and fresh installed Windows 7 on. I wasn't sure what I had to do to set up my network again so I didn't do anything, and it seems to work but it just drops all of the time. I will randomly disconnect from the internet and running windows diagnostics tells me the following:
"The default gateway is not available"
"The connection between your access point, router, or cable modem and the internet is broken"
It ten tells me to powercycle the modem and router, which I do, and the internet comes back up and works for another 4-5 hours before it goes down again.
What do I need to do do get this hooked up properly? D-Link DIR-655 router and a Motorola Surfboard SBV 5222 cable modem.
Edit: Forgot to add.. I have had Cablevision at my house 6-7 times claiming they fixed it and they didn't do ****. They've run new lines, given me new modems, and nothing works.

Last time I had those problems and CableVision gave me the same run around. Unless they are there, connected and see when a "drop" happens, they will claim nothing is wrong. For me, it took 4-5 visits before they pinpointed a chewed wire, THREE blocks down from my house. Damn fuzzy tailed RODENTS...

Oh, first they told me it was my modem, so I got new one from CV. Then it was my router so I got a new one, then it was my splitter and wall connections, so they installed new ones(tried to charge me for it till I pointed out the problem was still there). Then it was the wireing in my houes...which is less then 8 years old...
Edited by DarthBaiter - 2/14/12 at 10:47am
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post #5 of 19
Yeah if hardwiring to the modem causes drops even after you swap it out then its the line. May need to call in tech to check signal quality and also check that the cable is not on an amp. But to diagnose this you have to test them one by one so you don't flip your house upside down only to find out your drivers were the problem tongue.gif
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post #6 of 19
What kind of modem do you have.
Usually you should be able to log into your modem and view a log consisting of information that could be related to the drops.
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post #7 of 19
Thread Starter 
441


I figured I would bump this and post a picture of the error message I get when I run windows diagnostics after powercylcing my modem and router. I have the latest network drivers for my motherboard and firmware on my router.
Quote:
What kind of modem do you have.
Usually you should be able to log into your modem and view a log consisting of information that could be related to the drops.

Motorola Surfboard SBV 5222 it looks like. I can log into my IP (192.168.0.1) and get information on my router and I went in and updated the firmware but I still get drops every day or nearly every day.
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post #8 of 19
Thread Starter 
Anyone think I will see a gain by upgrading my router? I have a DIR-655 which when I bought it was supposed to be the best, but I'm looking at a Linksys 4200v2 right now and it looks like a pretty big upgrade. Also, am I not getting gigabit ethernet on a cat5e cable? I am thinking of switching to cat6 cables also. And maybe buying a better modem.. whatever it takes at this point.
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post #9 of 19
Odd that the Cat 5e cables aren't going at gigabit since they are rated for it.
I'd say run the modem directly connected to your PC and then run Internet Connection Sharing to your Router and see if the problem is better.

Perhaps the Router is overheating?
How long are the drops for your cabling?
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post #10 of 19
I would skip the E4200v2 and look at the Asus Dark Knight. I have a D-link 655 and had the same issue before upgrading. Signal would drop out and would lose the connection to ISP modem. I think the issue is heat especially over Bittorrent downloads, and heavy traffic. I tried the the E4200v2 also and hang it just hang on me. Gave it three days and shipped it back to Newegg for the Asus. Much better throughput than the Linksys and it runs fairly cool. I wanted to like the Linksys, and tried everything I could to get it where it should be on my network.

Also CAT5e should handle 1gb network with no issues at all. I have it installed in my house and my devices see my 1gb fiber with no problems.
Edited by R3d T34rz - 4/2/12 at 11:35am
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