Originally Posted by CrazzyRussian
I asked dream-seller about my dead pixel (I though it was black but it seems to be able to show the color blue) and about the small amount of dust in my tempered glass Shimian and this is what he said:
Thanks for your message.
By the way, sorry for the inconvenience with the product.
As we don't open your product box and check it before dispatching, we are sorry to hear that.
Let me introduce you the regulation about this product in Korea. We contacted the manufacturers of this monitor and they answered back to us as the following story.
About the dead pixel, up to 10 pcs of dead pixel, manufacturers of monitors in Korea don't replace the monitor with dead pixel with a new replacement. It's a part of law in Korea. We are really sorry for this inconvenience.
And QH270-IPSB tempered glass monitors are mostly used at PC rooms in Korea. Monitors at PC rooms are used for PC games, and to PC gamers, dust inside the glass is not a big problem to play computer game. So the owners of PC rooms don't care much about dust in monitor glass and therefore, manufacturers don't have any regulation with the dust in monitors and they don't take return back the product with dust. Sorry for this inconvenience.
Again, we are sincerely sorry for this inconvenience. We'll wait for your reply. Please send a message back to us. If you have any further question, please feel free to ask. Or, if you have any other idea, please tell us. We'll listen to it. We'll try our best to help you out as far as we can. Thanks in advance.
I honestly wasn't even planning on returning the monitor because of the dead pixel. It bothers me very little. Unlike being a bright blue dot in the middle of my screen, the dead pixel is black and the high ppi makes it barely noticeable. in fact, I only see it when browsing.
EDIT: It still saddens me that I'll be stuck with a black dot near the middle of my monitor since I had as much of a chance as anybody to get a flawless one but ended up with a flawed monitor. Who knows, maybe the dead pixel will go away after a while or one day I'll take the thing apart and try to massage the area around the pixel and see if anything happens.