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Asrock extreme3 gen3 graphics card issues

post #1 of 11
Thread Starter 
High guys, this is my first build. I apologize upfront for anything I say that should be common knowledge lol but i'm trying to learn. Okay, so I put all of my components together, and I cannot see my graphics card (HIS Radeon HD 6970) in device manager. I have to connect my HDMI connector to the onboard HDMI to get video. I tried installing the drivers for the 6970, however, I get an error stating that "errors were present" when installing catalyst. When i open the view error messages there is nothing that shows up? The path that is support to be created is something like "C:\Program Files\Ati\ ". When installation is complete this directory does not exist. When I installed the drivers form the disk for my motherboard, the motherboards Intel HD graphics drivers were installed. Would this cause conflict? Has anyone heard of this problem before? Also, I have not updated the bios.
post #2 of 11
There shoulden't be a conflict when installing multiple graphics drivers (Windows 7 was designed to be able to do that). The first thing I would check are the basic hardware checks. Is the 6/8 pin power connected to the graphics card? is it in an approprate PCI-e slot? Is it all the way in that slot?

If that doesn't do it, try switching PCI-e slots.

If that doesnt do it, then go ahead an update your bios and try again.
post #3 of 11
Thread Starter 
Okay. Yeah, I'm a technician lol so when I come accross something I'm unfamiliar with I go to my basics as far as checking connections and swapping slots. That didn't seem to fix my problem. I know i've read that sometime antivirus programs can interfere with the driver installation. I'm thinking I will just do a clean install again and install my graphics card drivers first, before my motherboard drivers because the motherboard installation disk had Anti-Virus on it. I made the mistake of installing everything. then, I will disable on bard video and give it a shot, anything better i could try?
post #4 of 11
Have you tried swapping the video card to the other slots?
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AMD | Intel Asrock | Asus AMD 32GB Vengeance Pro DDR3-2666 
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Tick Tac Tock!
(12 items)
 
  
CPUMotherboardGraphicsRAM
AMD | Intel Asrock | Asus AMD 32GB Vengeance Pro DDR3-2666 
Hard DriveOptical DriveCoolingOS
IntelSSD Pioneer | Samsung NiCu Heatkiller 3.0 | 655 | MicroRes | GTX360 Win7 x64 
MonitorKeyboardPowerCase
1920x1200 Logitech Corsair-Enermax Open air MoBoX | MSI Bench 3G 
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post #5 of 11
Thread Starter 
No I haven't yet, I had a couple hours to work on it before work. But when I get home after shift I'll change slots. Say it were to show up there, where should i go from there?
post #6 of 11
Thread Starter 
actually I am a dumbass... i realize now after studying my manuals at work that i did not connect the other 6-pin PCI-e power connect to my graphics card. I did connect the 8-pin, which is why the fan would whirl up, giving me the impression it was running. Will post an update lol hopefully that was my issue. thank you for the responses guys, i appreciate you guys taking the time to help me out.
post #7 of 11
Yep, its definitely a good idea to use both power connectors and not just one for your GPU. I think you'll be in good shape once you fix that ^^thumb.gif
post #8 of 11
not having AMD drivers installed won't stop you from getting a picture out of your graphics card. Also with most graphics cards you can still get them to work without connecting the 6 or 8 pin connections from the PSU, they'll just throttle and under perform loads (obviously there's not much point in doing that but just saying). You have a connection issue on the BIOS level or bad PCI-E ports on your board I'd say. Make sure that PCI-E is set as your primary display adapter in the BIOS for a start. Try it in all the PCI-E slots to. It could even be that the graphics card is faulty. Good luck and let us know how you get on thumb.gif
post #9 of 11
Thread Starter 
Well after connecting the 12v4 8pin and 12v3 6pin PCI-e power cables my card is up and running. My board recognized it and I'm able to interface with it through catalyst. I ran Dirt3 and BF3 on full settings everything appears to be functioning correctly. I had a question about my PCI-e power cables, I have one 12v4 cable that is split into an 8pin connector and a 6pin. There is also the same setup with the 12v3 cable. Now, if I read correctly my graphics card manual said it wasn't reccommend to use the same cable for power becasue it would cause power to drop from the cable. Which makes sense, I can't remember exactly what it said but it was to that extent. So, my question is, is my setup with one 12v4 8pin and a 12v3 6pin fine? What is the significance of v3 and v4?
post #10 of 11
I think its saying that you want a psu that has two(or more) separate pci-e connectors. Some cheapo PSUs will have for example two 6 pin heads coming off of the same cable leading back to the PSU. That is what you want to avoid as this can decrease your amps to the GPU. You want two independent cables to be powering your gpu. If your psu has 6+2 pin heads im sure its on different cables, its very rare now that you can find power supplies that have more than 1 pci-e connector per cable. You should be absolutely fine.
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