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30-inch monitor stuck/dead pixel "nightmare" (ZR30w) - Page 8

post #71 of 117
Thread Starter 
Here's the thing... If the monitor also has a dead pixel, it's pretty much the same procedure but with the tech person involved.
They had to order the part by mail as well.
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post #72 of 117
Quote:
Originally Posted by Evil Penguin View Post

Here's the thing... If the monitor also has a dead pixel, it's pretty much the same procedure but with the tech person involved.
They had to order the part by mail as well.

I still have hope the Tech will help things tongue.gif
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post #73 of 117
Quote:
Originally Posted by Evil Penguin View Post

Grrr! HP is sending a tech over to my house (business according to them) to replace the third monitor I received.
Guess they want to end this once and for all. tongue.gif

the money you cost them, they might be sending this guy to solve the problem.

"end this once and for all."
    
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post #74 of 117
hmm i was hoping to buy this monitor from B&H Photo

http://www.bhphotovideo.com/c/product/715066-REG/HP_Hewlett_Packard_VM617A8_ABA_ZR30w_30_Widescreen_LCD.html

this thread has kind of turned into a horror story for the HP zr30w though EEE!
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post #75 of 117
Thread Starter 
Quote:
Originally Posted by waedoe View Post

hmm i was hoping to buy this monitor from B&H Photo
http://www.bhphotovideo.com/c/product/715066-REG/HP_Hewlett_Packard_VM617A8_ABA_ZR30w_30_Widescreen_LCD.html
this thread has kind of turned into a horror story for the HP zr30w though EEE!
It's a really awesome monitor...
I think I just have terrible luck so far with stuck pixels.
I'm honestly expecting the next monitor to have them as well.
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post #76 of 117
Quote:
Originally Posted by waedoe View Post

hmm i was hoping to buy this monitor from B&H Photo
http://www.bhphotovideo.com/c/product/715066-REG/HP_Hewlett_Packard_VM617A8_ABA_ZR30w_30_Widescreen_LCD.html
this thread has kind of turned into a horror story for the HP zr30w though EEE!

Yeah I say hold off and see how his situation pans out.

I have to say the customer service seems to be handling this well. Kinda surprised they haven't just thrown their arms up in frustration at this point tongue.gif

They should be handling it this way. My shock actually comes from the fact that now a days customer service is usually terrible mad.gif


But The monitor itself is great! I love the one I have.

When I bought it my wife felt it was a waste of money. But she went back to school in January and is gone staying with my mother during the week (100 miles away) She is stuck using my mom's TN panel. The first thing she says when she is home on the weekends is how much she missed my PC and "pretty" monitor
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post #77 of 117
Thread Starter 
Just another update...
The tech that was going to bring me the 4th monitor realized that it had a green stuck pixel in the lower left side of the screen.
He decided to order yet another one after he confirmed it with me.

Damn HP, 4 monitors in a row?
I do want to note that HP's support is really awesome about this.
Very responsive of them.
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post #78 of 117
Quote:
Originally Posted by Evil Penguin View Post

Just another update...
The tech that was going to bring me the 4th monitor realized that it had a green stuck pixel in the lower left side of the screen.
He decided to order yet another one after he confirmed it with me.
Damn HP, 4 monitors in a row?
I do want to note that HP's support is really awesome about this.
Very responsive of them.

It's good they are proactive but its seems like QC hasn't been their strong suit or they know an issue and hoping you finally get one that it flawless.
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post #79 of 117
HP is like a garbage dispenser. you feed them trash and they spit out trash again.

what the heck. i heard the Z series are nice but so many faulties. i wonder how long you've been waiting just to have that screen replaced and sent back to you
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post #80 of 117
Quote:
Originally Posted by k0rnh0li0 View Post

HP is like a garbage dispenser. you feed them trash and they spit out trash again.
what the heck. i heard the Z series are nice but so many faulties. i wonder how long you've been waiting just to have that screen replaced and sent back to you

They sent him new monitors every time from what I understand. Never been without one
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