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This is one of the many reasons why I think Creative is so awful

post #1 of 3
Thread Starter 
so before if you bought a creative soundcard you would get the Media Source program AND an mp3 converter for free in that program. Well Creative stopped that and now make you pay for this mp3 codec. Fine, whatever, i pay the small fee, get my code and away we go. After my last format I tried to reinstall the codec to be met with the error "Your Activation Key for this software is expired. Please contact Customer Support for assistance.".
Wonderful, so I contact creative and fill out all the info that was asked for and gave a full on detailed description of the exact problem with error code i was getting. pretty standard.

Subject: CLI - Technical Support Request - (Sound Blaster X-Fi Titanium)
Name: **********************
E-mail Address: *************************
Self Description: Advanced PC User
Region: Americas
Country: United States of America

Support Inquiry: My Creative hardware stopped functioning correctly
Product: Sound Blaster X-Fi Titanium
CCPP Certificate Number:
Serial Number: ***************************
Purchase Date: **********************
Activitaition Key: *******************

Operating System: Windows 7 64-bit
Creative Model Number: SB0880
Computer Brand/Model:
Processor/CPU: i5 2500k
Memory: 16gb ram
BIOS Type/Revision: most recent
System Board/Chipset: Intel


Here is the email I was met with from Creative

Dear Sir/Madam,

With regards to your enquiry,

If the activation key has expired, please provide the following information required for us to issue you a new activation key:

1. Name:
2. Email address:
3. Contact no.:
4. Activation key (if any):
5. Error messages/codes (if any while installing): "

Best Regards,

Lukasz
Worldwide Customer Response
Creative

doh.gif
So they do not know how to use spell check OR read a previous email to answer literally every question they just re-asked for? Talk about jerkin the customer around. Hopefully this one will have a "happy ending" lol
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post #2 of 3

I feel you man! What a pathetic customer service... doh.gif

     
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14.1" WXGA TFT Display with 1280 x 800 resolution Dell Inspiron B120 Dell Inspiron B120 Dell Inspiron B120 
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Intel Core 2 Quad Q9650 E0 Batch# L846B998 (4GH... Intel Pentium Dual Core E5200 R0 @ 4GHz with 1.... ASUS P5Q PRO Turbo (This is the replacement for... EVGA 512-P3-N987-TR GeForce 9800 GT HDMI 512MB ... 
GraphicsGraphicsRAMRAM
DIAMOND All in Wonder Premium Graphics with HDT... SAPPHIRE HD 6950 2GB OC GDDR5 (Partially burned... 2 X 2GB OCZ XTC Platinum PC2-8500 DDR2 (OCZ2P10... 2 X 2GB Kingston HyperX PC2-8500 DDR2 (KHX8500D... 
Hard DriveHard DriveHard DriveHard Drive
2 X Seagate Barracuda 7200 1.5 TB 7200RPM SATA ... Seagate Expansion 1.5 TB USB 2.0 Desktop Extern... Western Digital My Passport 1TB USB 3.0 portabl... Seagate FreeAgent Go 880GB USB 2.0 Portable Drive 
Hard DriveHard DriveHard DriveHard Drive
Beyond Micro 250GB External Drive USB 2.0 (Maxt... ADATA S102 Pro 32GB Superior Series USB 3.0 Fla... Corsair Flash Voyager GTR CMFVYA32GBGT2 32GB US... Patriot x-mini 8GB USB 2.0 Flash Drive 
Hard DriveHard DriveHard DriveHard Drive
Intel® SSD 520 Series 240GB 2.5in SATA 6Gb/s 25... Intel® SSD 320 Series SSDSA2CW080G3K5 2.5" 80GB... WD MyBook Live 2TB external hard drive Hitachi XL Desk 3TB 3.5" USB 2.0 External Hard ... 
Optical DriveOptical DriveOptical DriveCooling
LG BH10LS30 Blu-Ray Writer 10X BD-R 16X DVD-RW ... 2 X ASUS DRW-24B1ST (not in use) 2 X Samsung SH-S223C (retired) Corsair H-50 (partially burned and trashed) 
CoolingCoolingOSMonitor
Cooler Master Hyper 212+ (sold) 6 X Cooler Master Green LED Silent Fan 120mm (R... Windows 7 SP1 64bit 28" HANNSPREE ST289MUB LCD HDTV 
KeyboardPowerCaseMouse
Microsoft Digital Media Keyboard 3000 Corsair HX Series CMPSU-620HX 620W (partially f... NZXT Gamma Classic Mid-Tower (trashed) Microsoft Comfort 4500 Wired Mouse (Red) 
Mouse PadAudioAudioAudio
Steelseries QcK Pro Gaming (3.2cm x 2.7cm) mous... Integrated 7.1 Altec Lansing VS3251 5.1 Surround Sound System Sennheiser HD518 Headphone 
AudioAudioOtherOther
Shure SRH840 Kingston HyperX Cloud Stereo Headset with Micro... ASUS U3S6 Expansion Card Samsung CLP-300 Colour Laser Printer 
OtherOtherOtherOther
HP OfficeJet 5510 All in one Printer 3.5" Rosewill All in one card reader + 3 USB po... Elephant USB 2.0 Sim Card & Memory Card Reader SD/SDHC cards 
CPUMotherboardGraphicsRAM
Intel Celeron D 340J @ 3.23 GHz MachSpeed Matrix P4M800 Asus A9250 128MB AGP 8X 2 x 1GB Patriot DDR400 Memory 
Hard DriveOptical DriveOptical DriveCooling
320GB Seagate 7200RPM HDD LG 16X DVD Rewriter LG 52X CD Rewriter Masscool CPU HSF 
OSMonitorKeyboardPower
Windows XP + Windows 7 55" SONY BRAVIA EX710 Series LED HDTV Logitech's (White) Included 400W 
CaseMouseMouse PadAudio
Power Up Blue 2526 Quantum Series ATX Mid-Tower Verbatim's (up to 2000 dpi with blue light) a thin one (got it for free) onboard 
AudioOther
cheap 5.1 sound card 3.5" Japanese brand name card reader + floppy d... 
CPUMotherboardGraphicsRAM
Intel Celeron M 370 C0 @ 2GHz (oc'ed) Dell's B120 (Chipset: Intel i915GMS/i910GML) Intel Graphics Media Accelerator 900 2 X 1GB OCZ PC2 5300 
Hard DriveOptical DriveCoolingOS
40GB 5400RPM / Toshiba MK4032GAX Combo Drive: 24x/10x/24x CD-RW and 8x DVD-ROM Dell Inspiron B120 WinXP SP3 
MonitorKeyboardPowerCase
14.1" WXGA TFT Display with 1280 x 800 resolution Dell Inspiron B120 Dell Inspiron B120 Dell Inspiron B120 
MouseAudioOtherOther
Microsoft Explorer Mini Mouse with BlueTrack Te... SigmaTel Sound Card Dell Wireless 1390 WLAN ExpressCard/34 802.11b/g 56Kbps modem and 10/100 Mbps Integrated Network... 
Other
Ports: 3x USB 2.0, VGA out, 1x ExpressCard/54 (... 
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post #3 of 3
It looks like a machine replied, lol
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