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bsod

post #1 of 8
Thread Starter 
First post for me here, sorry if this is not posted in the correct thread. Two weeks ago I bought a used Dell Optiplex GX 620 for $70. It's a mini tower, BTX, with Windows XP, pentium D (dual core), with 1 GB RAM (516 mb X 2). Twice now I got the dreaded BSOD, now I know why the guy sold it so cheap. However, I'm hoping that someone might have some insight into how I might go about fixing this problem. The first time I got the BSOD, I don't remember what I was doing just prior to getting it, nor did I remember to write down the code. Immediately after that first BSOD, I did the only hardware adjustments I know of that is to reapply thermal compound to the CPU/heat sink and I re-arranged the RAM from channel 2 & channel 4, to channel 1 & channel 3. I was hoping that my limited knowledge of hardware remedies would fix the BSOD but I later found out that this would not be the case.



Today I was using the scan tool from Crucial's website to scan my memory modules. After the scan was complete, I got an error message with the pop-up window which said something about Internet Explorer could not display the webpage and it ask to send or don't send message. There after I got my 2nd BSOD. This time I wrote down the code;


"STOP: c000021a (Fatal System Error) The windows subsystem system process terminated unexpectedly with a status of Ox C0000005 (0x7c9106c3 0x0069ed04). The system has shut down.

Beginning dump of physcial memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance."


Any suggestions what might be casuing this? TIA.
post #2 of 8
i did a quick search and came up with this...

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

did you get the os with the pc? sounds like the easiest thing to do would be wipe the drive clean and reload the os. you never know what might be lurking on it anyways
Edited by sli_shroom - 2/17/12 at 9:00pm
    
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post #3 of 8
It probably needs an OS reinstall. By the looks of it, the OS is corrupt.
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post #4 of 8
Thread Starter 
Thanks for the advice. The operating system came with the computer when I bought it. Unfortunately, I never thought about obtaining the reinstallation CD/drivers when I bought it. Additionally, I don't think I want to purchase a new Windows 7 or Windows 8 when it comes out next week or there abouts. And I don't think I want to go the Ubuntu route as well but I may have to in order to save some money. I'm running a Magicjack phone off the Windows XP and I don't think it'll work with Ubuntu. mad.gif
post #5 of 8
Thread Starter 
This is an update to my bsod problem. In my device manager I noticed that I had a yellow question mark next to my "sm bus controller," which I believe is the system bus controller. I then went to Intel's driver update utility scan tool and it displayed that I needed an update to my Intel chipset software installation utility. I performed the download and it loaded successfully and then after restarting my computer I went back into my device manager and the yellow question mark next to the sm bus controller was gone, indicating that it is working properly. I hope that this was the cause of my bsod and I'll keep you guys posted if I should get the bsod again. If you don't hear back from me you could extrapolate that this problem was fixed.
post #6 of 8
it could have been the driver that was the issue, but I think more likely it's windows in need of a clean install. Keep us posted.
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post #7 of 8
Thread Starter 
I haven't gotten any more BSOD screens but i decided to install a new os. I did a custom install (clean install) using Windows 7 home premium 32-bit upgrade OEM. I got the Windows 7 software for $79 from an online software website. The install went flawless and I am somewhat pleased except that my computer now runs slower than before. I'm now planning to upgrade my memory to 4 GB (4 X 1 GB). Hopefully the bsod will not show up again. Thanks again for the recommendations.
post #8 of 8
win 7 does like lots of ram, so if you upgrade that it should help. also a small ssd to put the os on is always a worthwhile upgrade..
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Loki
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Odin (fileserver)
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