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Hilarious conversation with an ATT rep....

post #1 of 13
Thread Starter 
So my ATT Microcell died on me and I went about the process of getting it back online with ATT customer support. I talked with two other reps who had no idea what to do (but were very friendly) and they transferred me to another guy who worked in their office named Frank. This office was somewhere in Illinois, but the guy had a Southern Drawl which was kinda cool.... Needless to say, this chat conversation STILL has me giggling....

[You have been connected to chat. Support professional "Frank" will assist you]

[Frank] Thank you for contacting ATT, my name is Frank..... (((Blah blah blah, name and social security number on the account etc.)))

A few mins later

[Me] Well it is a little irritating that it keeps droppping out

[Frank] Does it have a stable supply of power and is the internet connection reasonably consistent?

[Me] Yes, I have it connected in with the same power strip as my modem and router and some other stuff

[Frank] They could be causing it some interferance. Could you please move the Microcell to a different room?

[Me] Doesnt it have to be physically connected to the modem? How can I take it elsewhere if it needs to be connected?

[Frank] Hmm.... Good point. Okay, that was a dumb idea.

[Me] It's okay Frank. I know its some automated troubleshooter that you're having to deal with. What else can we try?

[Frank] Yeah... Is there anything else on that power plug that could be interfering with it?

[Me] Like what?

[Frank] What items do you have plugged into the same outlet?

[Me] Well let's see, I have two power strips in series which lets me plug in my Computer monitor, my desktop, my laptop charger, a VCR, a DVD player, an additional monitor, a work light, two speakers, and a pencil sharpener.

[Frank] Are you trying to blow your house up?!

[Me] Haha, no it all seems to be working well.

[Frank] Can you move it to a different electrical outlet?

[Me] You think that would help?

[Frank] I have no idea. I've just got mental images of the scene from Sandlot where those vacuum cleaners blew up...

[Me] Well played, Frank. I'll move it



At the end of the day, that fixed it. Whenever I used my pencil sharpener, it would draw too much power and the Microcell would quit. Honestly though, for the millions of ATT horror stories, I figured I'd add in this fun and humorous one.... smile.gif

EDIT: I should clarify that Frank and I chatted at first on the ATT website, but then he asked to call me because he wanted me to cycle my internet and the chat wouldn't work without internet.
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Heisenberg
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post #2 of 13
Sounds like the client I had who had 7 monitors, a server, workstation, two printers, and a lamp going through one outlet. He wondered why his computer would power cycle every time he tried to print something.
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post #3 of 13
+1 for Frank XD
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post #4 of 13
amazing rep is amazing XD

gooo Frank!
post #5 of 13
Lol, Frank is awesome.
post #6 of 13
That guy is full of win thumb.gif
    
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post #7 of 13
LOL Frank is the man. And stuff like pencil sharpeners and AC fans cause a ton of interference with other things. Like, if you plug a cheap fan into the same circuit as a CRT TV, when you turn it off or on you'll see lines and stuff go across the screen.
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post #8 of 13
Thread Starter 
I called ATT back and left a voicemail compliment for Frank. I hope he gets a promotion. More guys like him make calling tech support less of a nightmare and more bearable.... smile.gif

I still can't get over the Sandlot reference.... biggrin.gif
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Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
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48w PSU 
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post #9 of 13
+1 to Frank, Lol.
post #10 of 13
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