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(RESOLVED) Is this normal? Danger Den asking for more info.

post #1 of 15
Thread Starter 
Quote:
Thank you for ordering from Danger Den.

It is Danger Den policy to require verification of identification on international orders.

We apologize for the inconvenience this may cause, but with the increasing problems of credit card fraud we must do our part to ensure the protection of our customer's good credit.

Please return a photocopy of both the front and back of the credit card and photo identification (i.e. drivers’ license or other photo identification showing both the card holders picture and address). You may black out all of the numbers on the credit card except the last 3 digits.


E-mail the completed form and the photo copies to orders@dangerden.com

All transactions are subject to approval by our credit card authorization center.


Best regards,

Kathi

Danger Den Shipping

www.dangerden.com

I've ordered a bunch of stuff online before and have never been asked to provide extra information like this. Is this normal? I don't really like the idea of having to scan in my ID and credit card and send it through e-mail.

(this is the first time I've ordered anything from Danger Den)

*EDIT* Has this happened to anyone else? Am I just being paranoid?
Edited by fofamit - 2/21/12 at 12:36pm
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post #2 of 15
I'm not surprised that they would ask since its an international order. There's no privacy concern as you already sent them this info anyways.
     
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post #3 of 15
Read the merchant agreement for your credit card. I am pretty sure this is against the agreement for all credit card companies. I know for sure it is for Mastercard. Companies have no right to ask for ID for a credit card purchase. If you remind them that it is is against the merchant rules, they should let it you order it without sending in that information.
Edited by lowfat - 2/20/12 at 7:11pm
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post #4 of 15
Yes it's normal, have no worries.thumb.gif
    
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post #5 of 15
really? that sounds insane. i get pissed if they dont ask for ID
    
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post #6 of 15
I have been asked to show photo ID with a credit card from time to time in person so It might be a bit uncommon but it doesn't seem beyond the pale to me. I would guess the reason is that DD were probably scammed recently so they're taking extra measures as a precaution.
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post #7 of 15
I wonder if the country the order is coming from has anything to do with it, or if it is for all international orders?
Quote:
Originally Posted by lowfat View Post

Read the merchant agreement for your credit card. I am pretty sure this is against the agreement for all credit card companies.

Yes, and if someone actually complains, the "penalty" to a merchant that violates the agreement is a letter asking nicely to please stop violating the agreement. tongue.gif
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post #8 of 15
A merchant can ask for ID all they want it just cant be a requirement. Its normally never done via email though and only for in person sales. If the cards name is Jennifer and its a guy standing in front of me I am asking for Jennifer's ID to confirm, if Jennifer is really Richard then no I wouldn't accept the card, but if they refuse you cant stop the purchase.

From Visa:
“Although Visa Rules do not preclude merchants from asking for cardholder ID, merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a cardholder refuses to provide ID. Visa believes merchants should not ask for ID as part of their regular card acceptance procedures.”
Edited by Zerodameaon - 2/21/12 at 1:27am
post #9 of 15
I would never do this unless I had the capability to encrypt the EMail. Providing credit card info on a secure site is one thing, sending it over insecure means is quite another. Same thing goes for passwords. Although the chances of someone intercepting your Email are slim (much better now that you have advertised the fact that you may do it on an international forum), the people who fall subject to scams and identity theft are the ones that do not believe it can happen to them, and, therefore, do not take precautions.
At the very least obtain the phone number from the site itself and call them to ensure they sent the EMail.
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post #10 of 15
Quote:
Originally Posted by Capt Proton View Post

I would never do this unless I had the capability to encrypt the EMail. Providing credit card info on a secure site is one thing, sending it over insecure means is quite another. Same thing goes for passwords. Although the chances of someone intercepting your Email are slim (much better now that you have advertised the fact that you may do it on an international forum), the people who fall subject to scams and identity theft are the ones that do not believe it can happen to them, and, therefore, do not take precautions.
At the very least obtain the phone number from the site itself and call them to ensure they sent the EMail.

Good advice.

 

I am not worried about giving credit card info to Danger Den but I want to confirm that the email is a legitimate one sent from them.  I just checked Danger Den website and I see no email address given out so I am paranoid of this ''orders@dangerden.com'' address.

 

It seems OP is not in the US and so calling is probably not a convenient option as it involves overseas phone charge.  So, I would suggest filling out their Help form (http://www.dangerden.com/store/help.php?section=contactus&mode=update) or faxing to them and ask them to confirm the validity of the email.

 

And, I would think faxing the photocopies to them is more secure than sending them over the net via email.
 

 


Edited by windfire - 2/21/12 at 1:46am
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