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Zotac RMA Log and Feeback - "It's Time to Play"

post #1 of 26
Thread Starter 
Does anyone have any experience with Zotac & RMA's? How long does the RMA process usually take? What should I be expecting in terms of customer service.

One of my cards is slowly dying so I removed it from my system and its just waiting for an RMA approval before being shipped off, sad-smiley-002.gif

Edit: Took some pictures of my card and the packaging just in case. I guess I will also be using this post to document my RMA process.

02/23/2012: Card sent to Zotac via Priority Mail.
02/27/2012: Card received by Zotac.
03/01/2012: Zotac has sent me an email with a UPS Tracking #. Should arrive 03/07/12. smile.gif

235

img20120223092440.th.jpgimg20120223092545.th.jpgimg20120223092557.th.jpgimg20120223092605.th.jpg
img20120223092939.th.jpgimg20120223092955.th.jpgimg20120223093003.th.jpgimg20120223093010.th.jpg
img20120223100859.th.jpgimg20120223100935.th.jpgimg20120223101158.th.jpg

03/07/2012: Card received.


20120307195815.th.jpg20120307195911.th.jpg20120307195901.th.jpg20120307195930.th.jpgsconflictedcopy20120308.th.jpg

Immediately put it under water. Will have to stress test it some to make sure all is good. So far I have to say I am impressed and satisfied with how quickly Zotac was able to process my RMA. I've heard horror stories so maybe I just got lucky.
Edited by wholeeo - 3/8/12 at 4:59pm
post #2 of 26
RMA'd mobo once last year.

8/1 RMA approved
had it in the mail via USPS priority next day.

tracking # tells me it arrived 8/5

8/18 got an e-mail from zotac stating RMA received.

8/24 their specialist informs me my board is out of stock, and they are offering to send me a different model.

8/25 I e-mailed back and accepted.

no notification of shipment, but I had the replacement board within a week.
Edited by Xiphos - 2/23/12 at 12:13am
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post #3 of 26
Thread Starter 
Quote:
Originally Posted by Xiphos View Post

RMA'd mobo once last year.
8/1 RMA approved
had it in the mail via USPS priority next day.
tracking # tells me it arrived 8/5
8/18 got an e-mail from zotac stating RMA received.
8/24 their specialist informs me my board is out of stock, and they are offering to send me a different model.
8/25 I e-mailed back and accepted.
no notification of shipment, but I had the replacement board within a week.

That's good to hear, sending mine off today. Hopefully the turn around time for me is similar.
post #4 of 26
Quote:
Originally Posted by wholeeo View Post

Does anyone have any experience with Zotac & RMA's? How long does the RMA process usually take? What should I be expecting in terms of customer service.
One of my cards is slowly dying so I removed it from my system and its just waiting for an RMA approval before being shipped off, sad-smiley-002.gif

Im just curious as to what is going on with the card that makes you believe its dying i have been having some problems latley with my setup as well and one of my cards is a zotac also.
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post #5 of 26
Thread Starter 
Quote:
Originally Posted by 40.oz to freedom View Post

Im just curious as to what is going on with the card that makes you believe its dying i have been having some problems latley with my setup as well and one of my cards is a zotac also.

As you can see in my signature I have 2 of these cards. Do note that the overclocks in my sig are not 24/7, they were just benchmark speeds. My cards were only used on their default factory overclocks. The card which I RMA'd which we'll call GPU1(second card will be GPU2) was the primary card in my system and powered my primary monitor. A couple weeks I had issues with Skyrim where I'd get the "Black Screen of Death" crash. It only happened to me in SLI mode so after some tinkering around I managed to fix it somehow. Then as of recent I've noticed similar problems with Street Fighter where it would black screen and completely take down my system. When configuring my system so that primary is GPU2 no crashes. When its GPU1 crash. Last straw was this weeks foldathon. I noticed that GPU1 was having problems increasing its workload to 100% while GPU2 had no such problems. While GPU1 was folding it crashed the driver several times. I tried several different drivers, completely removing any trace of the previous drivers before the install, playing with voltages, while GPU2 worked like a charm GPU1 was still having problems. What was weird was that at times it seemed like I fixed the problem and would go hours with no such issues in games only for it to eventually rear its head again.

I wasn't aware that cards and mostly pc components with no moving parts in general could degrade overtime in such a way. I always thought if it was going to go bad it would do so immediately.


My PC looks funny now with 1 card, sad-smiley-002.gif
Edited by wholeeo - 2/23/12 at 8:13am
post #6 of 26
Quote:
Originally Posted by wholeeo View Post

That's good to hear, sending mine off today. Hopefully the turn around time for me is similar.

I would HOPE your turn around time is NOT similar.
that's almost 20 days after they received my package to ship out a replacement.

My Crucial RMA had shipped out my replacement ram modules in about a weeks time after receiving my defective kit.
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post #7 of 26
Thread Starter 
Quote:
Originally Posted by Xiphos View Post

I would HOPE your turn around time is NOT similar.
that's almost 20 days after they received my package to ship out a replacement.
My Crucial RMA had shipped out my replacement ram modules in about a weeks time after receiving my defective kit.

I misinterpreted. I def hope it doesn't take my case that long.
post #8 of 26
oh goodness...zotac rma is absolutely terrible....as soon as they approve your RMA, it says in the e-mail something like "please allow 30 days for RMA, once we receive your product" or some crap like that....its a big embarrassment just to even WRITE that
Edited by steven88 - 2/24/12 at 12:32pm
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post #9 of 26
For future reference its usually a good idea to use anti-static bubble wrap. I always keep the anti-static bags that ship with my cards.
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post #10 of 26
Thread Starter 
Quote:
Originally Posted by BababooeyHTJ View Post

For future reference its usually a good idea to use anti-static bubble wrap. I always keep the anti-static bags that ship with my cards.

Unfortunately my cards did not come packaged with those bags.
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