Overclock.net › Forums › Graphics Cards › AMD/ATI ›  Look what Asus RMA did to my card!
New Posts  All Forums:Forum Nav:

Look what Asus RMA did to my card! - Page 3

post #21 of 145
I would be pissed off for sure, I would call upset and see what they say, worst case just end up with a new bracket but I would try to get a new gpu. That is unacceptable for them to mistreat a gpu that way.....All that said who knows what they will do but I would let them know that you will gladly bash them in the forums if they dont take care of you.
2014 nerd box evo
(18 items)
 
   
CPUMotherboardGraphicsRAM
AMD 1100T x6 4244mhz 3065cpu-nb (fx8150 at 4.9g... Asus Crosshair V Formula Asus gtx570 dcII- 890/1780/2200@1088mv corsair dominator gt 8GB 1866 @1886 
Hard DriveOptical DriveCoolingOS
corsair f120ssd/seagate 1TB Asus cd/dvd burner Antec Kuhler 920 semi-custom loop (2 radiators) win7 professional 64bit 
MonitorPowerCaseMouse
Gateway 23" 1920x1080 corsair ax850 Rosewill blackhawk w/hdd bay mod logitech mx518 
  hide details  
Reply
2014 nerd box evo
(18 items)
 
   
CPUMotherboardGraphicsRAM
AMD 1100T x6 4244mhz 3065cpu-nb (fx8150 at 4.9g... Asus Crosshair V Formula Asus gtx570 dcII- 890/1780/2200@1088mv corsair dominator gt 8GB 1866 @1886 
Hard DriveOptical DriveCoolingOS
corsair f120ssd/seagate 1TB Asus cd/dvd burner Antec Kuhler 920 semi-custom loop (2 radiators) win7 professional 64bit 
MonitorPowerCaseMouse
Gateway 23" 1920x1080 corsair ax850 Rosewill blackhawk w/hdd bay mod logitech mx518 
  hide details  
Reply
post #22 of 145
Thread Starter 
Luckily I got out of class in time to call their customer support. I was pleased to talk to someone within the U.S. so it wasn't painful to talk to them. They were very nice and willing to listen to my concerns. I was give a special case number especially for "escalation" which basically means they messed up. The person I talked to gave me their specific email and contact information and told me go ahead and send them an email with some pictures of my card. I went ahead and sent some pictures of the delivery box. The box itself was in perfect condition and the card was packaged suitably.

I'll get a reply tomorrow and let everyone know what's up!
post #23 of 145
call the RMA service~i think the card have replace and use same S/N
maybe just broke by UPS/DHL like do it.
post #24 of 145
Thread Starter 
Just a follow up to anyone who cares, I got in contact with a woman who had asked me to send her pictures.


Week later, no response and never received an update on the Case Number. Called again and received another person. I emailed them the pictures of the card and now proper steps are being taken.

The card is being sent to them once I received a prepaid tracking label, and once the card is in transit, I should call the customer support back, give them the tracking number, and they will send me a brand new video card.
post #25 of 145

Good Luck  smile.gif

Money pit
(12 items)
 
  
CPUMotherboardGraphicsRAM
SB-E 3930K @ 4.5GHz & 1.36v Rampage IV Formula R9 290 OC CF DDR3 1866 Dominator Platinum 4 x 4GB (9-11-9-27... 
Hard DriveCoolingMonitorKeyboard
2 x 128GB SSD + 2 x 500GB + 1 x 1TB Heatkiller rev. 3, EK motherboard VRM, Aquacomp... Catleap Q270 27" 2560 x 1440 @ 65Hz Ducky Mini (Snake) 
PowerCaseMouseAudio
Corsair HX850W lian li v2000b plus (black) G400 in MX518 case Audioengine A2 + 10" Sub 
  hide details  
Reply
Money pit
(12 items)
 
  
CPUMotherboardGraphicsRAM
SB-E 3930K @ 4.5GHz & 1.36v Rampage IV Formula R9 290 OC CF DDR3 1866 Dominator Platinum 4 x 4GB (9-11-9-27... 
Hard DriveCoolingMonitorKeyboard
2 x 128GB SSD + 2 x 500GB + 1 x 1TB Heatkiller rev. 3, EK motherboard VRM, Aquacomp... Catleap Q270 27" 2560 x 1440 @ 65Hz Ducky Mini (Snake) 
PowerCaseMouseAudio
Corsair HX850W lian li v2000b plus (black) G400 in MX518 case Audioengine A2 + 10" Sub 
  hide details  
Reply
post #26 of 145
Quote:
Originally Posted by faMine View Post

Just a follow up to anyone who cares, I got in contact with a woman who had asked me to send her pictures.
Week later, no response and never received an update on the Case Number. Called again and received another person. I emailed them the pictures of the card and now proper steps are being taken.
The card is being sent to them once I received a prepaid tracking label, and once the card is in transit, I should call the customer support back, give them the tracking number, and they will send me a brand new video card.

I've had lots of experience with several companies regarding customer support throughout the years and if there's one thing I've learned is to be polite and very persistent, you got to keep calling to get (noticed) things rolling! I also know how to weed out the bad reps from the good ones, I guess that's why I've always had good customer service with Asus because you have to know what to expect so things stay calm. Their far from miracle workers!
post #27 of 145
cough ASUS cough.....spit
AMDouble-U
(17 items)
 
  
CPUMotherboardGraphicsRAM
Fx 6300 ASUS M5A99X EVO r2.0 MSI R9 270 Gskill 1866 red 
Hard DriveHard DriveHard DriveCooling
Western Digital Blue 500GB x2 raid 0 Samsung Western digital blue 1tb Custom Loop CPU/Stock GPU 
OSMonitorKeyboardPower
Windows 7 64bit Hanns G 28" 1920x1200 Thermaltake Poseidon Z Lepa MaxBron 800W 
CaseMouseAudioOther
Thermaltake Chaser A31  Roccat Savu Logitech THX cert. 2.1 LSI 3442 SAS Raid controller 
  hide details  
Reply
AMDouble-U
(17 items)
 
  
CPUMotherboardGraphicsRAM
Fx 6300 ASUS M5A99X EVO r2.0 MSI R9 270 Gskill 1866 red 
Hard DriveHard DriveHard DriveCooling
Western Digital Blue 500GB x2 raid 0 Samsung Western digital blue 1tb Custom Loop CPU/Stock GPU 
OSMonitorKeyboardPower
Windows 7 64bit Hanns G 28" 1920x1200 Thermaltake Poseidon Z Lepa MaxBron 800W 
CaseMouseAudioOther
Thermaltake Chaser A31  Roccat Savu Logitech THX cert. 2.1 LSI 3442 SAS Raid controller 
  hide details  
Reply
post #28 of 145
Quote:
Originally Posted by faMine View Post

Just a follow up to anyone who cares, I got in contact with a woman who had asked me to send her pictures.
Week later, no response and never received an update on the Case Number. Called again and received another person. I emailed them the pictures of the card and now proper steps are being taken.
The card is being sent to them once I received a prepaid tracking label, and once the card is in transit, I should call the customer support back, give them the tracking number, and they will send me a brand new video card.

thanks for the update, keep em coming, this will help me choose a side on my next gpu (asus or msi) and im already leaning msi who was great.
2014 nerd box evo
(18 items)
 
   
CPUMotherboardGraphicsRAM
AMD 1100T x6 4244mhz 3065cpu-nb (fx8150 at 4.9g... Asus Crosshair V Formula Asus gtx570 dcII- 890/1780/2200@1088mv corsair dominator gt 8GB 1866 @1886 
Hard DriveOptical DriveCoolingOS
corsair f120ssd/seagate 1TB Asus cd/dvd burner Antec Kuhler 920 semi-custom loop (2 radiators) win7 professional 64bit 
MonitorPowerCaseMouse
Gateway 23" 1920x1080 corsair ax850 Rosewill blackhawk w/hdd bay mod logitech mx518 
  hide details  
Reply
2014 nerd box evo
(18 items)
 
   
CPUMotherboardGraphicsRAM
AMD 1100T x6 4244mhz 3065cpu-nb (fx8150 at 4.9g... Asus Crosshair V Formula Asus gtx570 dcII- 890/1780/2200@1088mv corsair dominator gt 8GB 1866 @1886 
Hard DriveOptical DriveCoolingOS
corsair f120ssd/seagate 1TB Asus cd/dvd burner Antec Kuhler 920 semi-custom loop (2 radiators) win7 professional 64bit 
MonitorPowerCaseMouse
Gateway 23" 1920x1080 corsair ax850 Rosewill blackhawk w/hdd bay mod logitech mx518 
  hide details  
Reply
post #29 of 145
Quote:
Originally Posted by faMine View Post

Just a follow up to anyone who cares, I got in contact with a woman who had asked me to send her pictures.
Week later, no response and never received an update on the Case Number. Called again and received another person. I emailed them the pictures of the card and now proper steps are being taken.
The card is being sent to them once I received a prepaid tracking label, and once the card is in transit, I should call the customer support back, give them the tracking number, and they will send me a brand new video card.

Get it in writing dude, CYA!
Quote:
Originally Posted by 66racer View Post

thanks for the update, keep em coming, this will help me choose a side on my next gpu (asus or msi) and im already leaning msi who was great.

Asus has been on a downward spiral with their recent product fyi.
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
post #30 of 145

Not sure if the shipping box damage or it was damage before it was ship. As other said you can bend it back if you don't want to wait for another return but again. I would just call and RMA again for the sake of what you paid for.

 

I'm not going to be happy for spending on $250 card with bended bracket and I need to fix it myself.

 
≡ Snowbaru ≡
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 3930K 4.9Ghz Asus Sabertooth X79 EVGA GTX TITAN 1250Mhz KPE/Hybrid BIOS (SOLD) NVIDIA Geforce GTX 1080 Ti Founder Edition 
RAMHard DriveHard DriveHard Drive
32GB Samsung 30nm 2400Mhz OCZ Vertex 4 Samsung 850 EVO 13000GB HDDs 
CoolingOSMonitorKeyboard
EKWB Custom Watercooling, XSPC, Bitpower, Primo... Windows 10 Pro x64 (1607) ASUS PG278Q G-SYNC (2560x1440) Logitech G910 Onion Spark 
PowerCaseMouseMouse Pad
EVGA SuperNOVA 850G2 Gold Fractal Design Define S Logitech G502 Logitech G440 
AudioOtherOtherOther
Logitech G933 Xbox One Controller Asus RT-AC68U Hitron CDA3 
CPUCPUMotherboardGraphics
5HP 5HP 5HP 5HP 
RAMHard DriveOptical DriveCooling
5HP 5HP 5HP 5HP 
OSMonitorKeyboardPower
5HP 5HP 5HP 5HP 
CaseMouseMouse PadAudio
5HP 5HP 5HP 5HP 
Other
5HP 
  hide details  
Reply
 
≡ Snowbaru ≡
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 3930K 4.9Ghz Asus Sabertooth X79 EVGA GTX TITAN 1250Mhz KPE/Hybrid BIOS (SOLD) NVIDIA Geforce GTX 1080 Ti Founder Edition 
RAMHard DriveHard DriveHard Drive
32GB Samsung 30nm 2400Mhz OCZ Vertex 4 Samsung 850 EVO 13000GB HDDs 
CoolingOSMonitorKeyboard
EKWB Custom Watercooling, XSPC, Bitpower, Primo... Windows 10 Pro x64 (1607) ASUS PG278Q G-SYNC (2560x1440) Logitech G910 Onion Spark 
PowerCaseMouseMouse Pad
EVGA SuperNOVA 850G2 Gold Fractal Design Define S Logitech G502 Logitech G440 
AudioOtherOtherOther
Logitech G933 Xbox One Controller Asus RT-AC68U Hitron CDA3 
CPUCPUMotherboardGraphics
5HP 5HP 5HP 5HP 
RAMHard DriveOptical DriveCooling
5HP 5HP 5HP 5HP 
OSMonitorKeyboardPower
5HP 5HP 5HP 5HP 
CaseMouseMouse PadAudio
5HP 5HP 5HP 5HP 
Other
5HP 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI ›  Look what Asus RMA did to my card!