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LAST TIME BUYING FROM SEASONIC EVER. - Page 4  

post #31 of 43
Quote:
Originally Posted by Oberon View Post

Oh my god... Can you really not read?
I'm not trying to be rude but I seem to be repeating myself over and over. I'm not asking for free cables, I'm asking to buy them straight from Seasonic.

In everyones defense no where in your original post is it stated that you claimed to want to pay for the cables. You have conveniently managed to leave that out. You Origianl post is missing quite a bit of what should be a exchange of information between you and Kevin. Show me in the OP where it states that you told Kevin thaat you will pay for the cables? And of they did direct you to where to get the cables then where is the issue? Apparently SeaSonic outsources their cables to another company and they have given you the info to contact said company to get new ones Please contact the company and order your cables.
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post #32 of 43
Thread Starter 
Seems to be the only option, I'll contact Antron Electronics....

Thanks for helping guys
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post #33 of 43
Quote:
Originally Posted by MadGoat View Post

Take this as a chance to get some nice sleeved cables:
700
Clicky
Most all Corsair PSU's are made by seasonic...
Grab the cables you like, and enjoy 'em.
/thread

those cable sets WILL NOT work the pin outs are different

@ OP that's funny I called Seasonic US and the Offered to send me a new set of cables when I inquired about the custom sleeved sets such as Corsair to have the new set custom sleeved so my PSU was still able to be used while I was getting the set sleeved, The lady I talked to was very nice and was willing to help in any way she could.
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post #34 of 43
The OP is quite funny too me. YOU lost the cables and now are pissed off that Seasonic can't snap their fingers and make them reappear in the blink of an eye. Moral of the story is: Be responsible for your own property.
post #35 of 43
Thread Starter 
Quote:
Originally Posted by Erick Silver View Post

In everyones defense no where in your original post is it stated that you claimed to want to pay for the cables. You have conveniently managed to leave that out. You Origianl post is missing quite a bit of what should be a exchange of information between you and Kevin. Show me in the OP where it states that you told Kevin thaat you will pay for the cables? And of they did direct you to where to get the cables then where is the issue? Apparently SeaSonic outsources their cables to another company and they have given you the info to contact said company to get new ones Please contact the company and order your cables.

Mike
Feb 19 (4 days ago)

to Kevin
Hello Kevin,

I'm wondering if there is any way for me to get a new set of cables for my Seasonic platinum 860w PSU.

Do you sell sets?

I will pay for them, I seem to have lost most of the primary ones except some 4 pin molex connectors while moving.


Thanks,

Mike


Kevin Han (USA) kevinh@seasonic.com
Feb 20 (4 days ago)

to me
Dear customer,


I guess that they won't open a brand new psu for just ship you the power cables.


Thank you,

Kevin Han
Seasonic Electronics, Inc. (USA)
1330 Mountain View Circle
Azusa, CA 91702
Tel: (626) 969-9966
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post #36 of 43
Seasonic ONLY warehouses the finished product, so no, they won't go and place a single order for some power cables that will be shipped to them and THEN shipped to you.. It would be a nightmare for them to locate that box in a huge shipment, even then I am doubtful if the contract allows for Seasonic to purchase replacement parts for resale to customers. So basically, I see no problem with you having to simply contact the provider and boom, new cables in the mail. That is WAY easier than complaining to us about it, and you would have probably been done with the process had you not come here.
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post #37 of 43
If you're willing to buy the cables why bother with getting angry over seasonic when you could just buy the same cables at their distributor... you wanted to buy cables, the seasonic rep pointed you to a place to buy it.. geez....
post #38 of 43
Quote:
Originally Posted by Oberon View Post

The lack of sincerity in their emails. It's not a problem at all for me but I do feel like they should be the ones to get the new cables and ship it to me.mad.gif

Why should they? They did nothing wrong.
Be more careful next time.

OP got slammed.
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post #39 of 43
Am i the only one to understand what the OP is trying to get to. Its very normal for any other company to direct you to a different distributer. He expected that as Seasonic is a big player in PSU to have a bigger backbone. Personally i would Stick to Corsair. Seasonic is way to small to deal with it them-selfs thats why things like this happen. This just shows that Seasonic is second grade in terms of support. If they dont deal with it them-selfs then thats not very nice. That just shows they are in it purely for business. Its like buying a car for Benz and losing a tire and then Benz dealership cant handle ur request and sent you to a contractor.
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post #40 of 43
As someone who trains support teams, I know there's a lot to be said for a little empathy. Let's temper that with some understanding on the customer's end too though.
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