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Intel customer support kicks butt

post #1 of 3
Thread Starter 
As some of you know, I had a question about whether my motherboard supports Xeon CPU's. Well Intel's tool for Mobo and CPU compatibility was down, so I opened up a chat window. The person who I got was super helpful and friendly, and actually didn't know the answer to my question, so they said they'd get back to me ASAP.

Well only an hour later (!!!) I get this email from Intel.....



Hello Mr. ******,

Thank you for contacting Intel.

The following link will give you the list of compatible Intel® Processors supported by the INTEL® DESKTOP BOARD DH61WW:

http://processormatch.intel.com/CompDB/SearchResult.aspx?BoardName=DH61WW

Sincerely,

Michael U.

========
Intel Customer Support


Basically, they didn't know the answer to my problem because of a website issue, so they told me they'd get back to me ASAP and they actually DID. Add that to the fact that they were very helpful in general, and it was nice to deal with good Customer Service for a change.

Go Intel Customer Service. thumb.gif

Disclaimer: I am not a fanboy by any stretch of the imagination. I'm just relaying a good experience that I had for others to read.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
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Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
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Reply
post #2 of 3
I've never had to use there customer support but there is nothing better than getting someone at CS that actually wants to help you.
First Build
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I5-2500k ASROCK P67 EXTREME4 GEN3 ASUS 560 ti ASUS 560 ti 
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4 GB x2 G. Skill Ripjaw Series Seagate Barracuda 500GB 64 GB Crucial M4 SSD Standard ASUS 
CoolingOSMonitorKeyboard
Hyper 212 EVO Windows 7 Home Premium 64 Bit 27" Samsung Syncmaster P2770HD Ducky Dk-1008 OCN Version 
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Corsair TX750 Corsair 400R Razer Naga  X-Trac Ripper XXL 
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Creative Soundblaster ZX Ultrasone Pro 550 
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First Build
(18 items)
 
  
CPUMotherboardGraphicsGraphics
I5-2500k ASROCK P67 EXTREME4 GEN3 ASUS 560 ti ASUS 560 ti 
RAMHard DriveHard DriveOptical Drive
4 GB x2 G. Skill Ripjaw Series Seagate Barracuda 500GB 64 GB Crucial M4 SSD Standard ASUS 
CoolingOSMonitorKeyboard
Hyper 212 EVO Windows 7 Home Premium 64 Bit 27" Samsung Syncmaster P2770HD Ducky Dk-1008 OCN Version 
PowerCaseMouseMouse Pad
Corsair TX750 Corsair 400R Razer Naga  X-Trac Ripper XXL 
AudioAudio
Creative Soundblaster ZX Ultrasone Pro 550 
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post #3 of 3
Cant share about your enthusiasm with intel support, my ssd died and it was pita to get any kind of support from them.
System X
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i7 990x Asus Rampage III Extreme EVGA 590 Corsair Dominator GT 
Hard DriveOptical DriveOSMonitor
Intel 510 series 120Gb Asus Windows 7 64 bit Dell 30 
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System X
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 990x Asus Rampage III Extreme EVGA 590 Corsair Dominator GT 
Hard DriveOptical DriveOSMonitor
Intel 510 series 120Gb Asus Windows 7 64 bit Dell 30 
KeyboardPowerCaseMouse
Voodoo Tarantula 900W TopPower HP BlackBird Voodoo Razer 
Mouse Pad
Voodoo 
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