Overclock.net › Forums › Components › Mice › Free new feet for SteelSeries Kana
New Posts  All Forums:Forum Nav:

Free new feet for SteelSeries Kana

post #1 of 19
2/23/12 at 7:17pm
Thread Starter 
Hey everyone..

So.. There is really no other way of saying this than: we screwed up on the default feet on SteelSeries Kana. The material that went on the mass-production units was not the material we had approved, and unfortunately it took us a little time to realize this. What does that mean? Well, it means that we shipped SteelSeries Kana with feet that offers a glide (and ultimately a user-experience) that is not what we wanted. This only affects the first batches of Kana we shipped, not any other mice. That's why I will tomorrow start our new Kana "Pedicure program".

You can register your mouse on SteelSeries.com/pedicure - and if your mouse passes our validation check, we will ship you new feet. At no cost to you.

I had a few community members from this forum call me a fraud, liar and douche bag on twitter over this, so I figured I would annonce this here first (and hopefully go back to just being a douche bag).


We all wish we hadn't screwed up, but we hope this helps provide the experience with Kana we designed it for - and we hope you will like your Kana even more with the new feet.


Cheers,

Kim Rom
SteelSeries

@kimrom / @SteelSeries on twitter
Reply
Reply
post #2 of 19
2/23/12 at 7:27pm
amggg this just made me buy dis ^^
Reply
Reply
post #3 of 19
2/23/12 at 7:35pm
Star for SteelSeries to actually send their customers something that was their fault, unlike other companys!
Glad I switched from Razer > Steelseries

@IJJI Forums, horrible community
Tenshi Desu
(17 items)
  		  
CPUMotherboardGraphicsRAM
3570k ASRock z77 Extreme 4 MSI GTX 670 Power Edition Samsung 2x4 
Hard DriveHard DriveOptical DriveCooling
WD Black 1TB Crucial M4 128GB Samsung  H100 
OSMonitorKeyboardPower
Windows 7 Catleap Q270 CM Storm Trigger w/ MX Browns Corsair HX750 
CaseMouseMouse PadAudio
NZXT Switch 810 - White Razer Deathadder: Black Edition Razer Goliathus: FRAGGED Edition Astro A40 w/ Mixamp 
Audio
Asus Xonar DX 7.1 
View all
  hide details  
Reply
Tenshi Desu
(17 items)
  		  
CPUMotherboardGraphicsRAM
3570k ASRock z77 Extreme 4 MSI GTX 670 Power Edition Samsung 2x4 
Hard DriveHard DriveOptical DriveCooling
WD Black 1TB Crucial M4 128GB Samsung  H100 
OSMonitorKeyboardPower
Windows 7 Catleap Q270 CM Storm Trigger w/ MX Browns Corsair HX750 
CaseMouseMouse PadAudio
NZXT Switch 810 - White Razer Deathadder: Black Edition Razer Goliathus: FRAGGED Edition Astro A40 w/ Mixamp 
Audio
Asus Xonar DX 7.1 
View all
  hide details  
Reply
post #4 of 19
2/23/12 at 8:03pm
To own up to your problems and actually do something about it is a plus in my book. Even though the kana isn't for me, at least steel series is keeping up and listening to a community outside of the "gaming community". Very awesome
Reply
Reply
post #5 of 19
2/23/12 at 10:09pm
Kudos to you guys for doing this, I just wish the Kana would have went with better switches. :|
Reply
Reply
post #6 of 19
2/24/12 at 4:11am
Kudos to Steelseries. This is defenitely a + in my book.
Trinity; First Build
(19 items)
  		  
CPUMotherboardGraphicsRAM
AMD A10-5800K Biostar Hi-Fi A85W APU Integrated Graphics G.Skill 8GB (2 x 4GB) 1600MHz CL9 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 64GB Western Digital WD Blue 500GB Lite-On iHAS124 CD/DVD Burner Cooler Master Hyper 212 EVO (Pull Configuration) 
OSMonitorMonitorKeyboard
Windows 7 Home Premium 64-Bit NEC MultiSync LCD1970VX NEC MultiSync LCD1970VX Filco Majestouch Black w/ Cherry MX Blue (JIS l... 
PowerCaseMouseMouse Pad
Corsair CX430 NZXT Source 220 Logitech Click! Mouse Makeshift mouse pad 
AudioAudioOther
Sony SRS-T10PC USB Portable Speaker Realtek Onboard Audio Intel Centrino Desktop Wireless 
View all
  hide details  
Reply
Trinity; First Build
(19 items)
  		  
CPUMotherboardGraphicsRAM
AMD A10-5800K Biostar Hi-Fi A85W APU Integrated Graphics G.Skill 8GB (2 x 4GB) 1600MHz CL9 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 64GB Western Digital WD Blue 500GB Lite-On iHAS124 CD/DVD Burner Cooler Master Hyper 212 EVO (Pull Configuration) 
OSMonitorMonitorKeyboard
Windows 7 Home Premium 64-Bit NEC MultiSync LCD1970VX NEC MultiSync LCD1970VX Filco Majestouch Black w/ Cherry MX Blue (JIS l... 
PowerCaseMouseMouse Pad
Corsair CX430 NZXT Source 220 Logitech Click! Mouse Makeshift mouse pad 
AudioAudioOther
Sony SRS-T10PC USB Portable Speaker Realtek Onboard Audio Intel Centrino Desktop Wireless 
View all
  hide details  
Reply
post #7 of 19
2/24/12 at 4:20am
If more companies would only have this much balls the world would be a better place. Awesome!
Assimilator
(15 items)
 
Portage
(8 items)
  		 
CPUMotherboardGraphicsRAM
AMD FX-8350 Gigabyte GA-990FXA-UD5 MSI R7770 PE1GD5/OC Radeon HD 7770 GHz Edition Corsair Vengeance LP  
Hard DriveHard DriveCoolingOS
SAMSUNG 840 Series  Seagate  Corsair CWCH60 Arch Linux x86-64 
MonitorKeyboardPowerCase
HP 2009m Logitech Kingwin KX-1000 Cooler Master HAF 912 
MouseAudio
Logitech Trackman Marble Altec Lansing 2.1 
View all
CPUMotherboardGraphicsRAM
E350 Asus eeepc HD6310 Mushkin Enhanced 
Hard DriveOSMonitorKeyboard
Seagate Windows 7 Home Premium 12.1" 1366x768 chicklet 
View all
  hide details  
Reply
Assimilator
(15 items)
 
Portage
(8 items)
  		 
CPUMotherboardGraphicsRAM
AMD FX-8350 Gigabyte GA-990FXA-UD5 MSI R7770 PE1GD5/OC Radeon HD 7770 GHz Edition Corsair Vengeance LP  
Hard DriveHard DriveCoolingOS
SAMSUNG 840 Series  Seagate  Corsair CWCH60 Arch Linux x86-64 
MonitorKeyboardPowerCase
HP 2009m Logitech Kingwin KX-1000 Cooler Master HAF 912 
MouseAudio
Logitech Trackman Marble Altec Lansing 2.1 
View all
CPUMotherboardGraphicsRAM
E350 Asus eeepc HD6310 Mushkin Enhanced 
Hard DriveOSMonitorKeyboard
Seagate Windows 7 Home Premium 12.1" 1366x768 chicklet 
View all
  hide details  
Reply
post #8 of 19
2/24/12 at 5:41am
Great move SS. Good to see postings like this.
Reply
Reply
post #9 of 19
2/24/12 at 9:17am
Quote:
Mouse glides

Material: Gaming grade UPE teflon covers 16 % of mouse bottom to ensure maximum glide. We recommend changing glides regularly as they will eventually be worn down.
Quote:
Mouse glides

Material: Gaming grade UPE teflon
Covers 16 % of mouse bottom to ensure maximum glide
We recommend to change glides regularly as they eventually get worn down. See our made to fit SteelSeries Glide Kinzu

Had the "Kinzu v1" also the wrong mousefeet?

Because they are advertised the same as the ones on the "Kana". teaching.gif
Reply
Reply
post #10 of 19
2/24/12 at 10:12am
Quote:
Originally Posted by thuNDa View Post

Had the "Kinzu v1" also the wrong mousefeet?
Because they are advertised the same as the ones on the "Kana". teaching.gif

The only thing that really bothers me is that they call it Teflon. If Steelseries think that feet are good or not or make some missjudgment, all up to them.
Misleading the customers is for me more serious.

I cannot judge if it is legal or illeagal to do so, nut simply everbody thinks/expects PTFE when he hears mouse feet together with Teflon in one sentence.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Mice
Overclock.net › Forums › Components › Mice › Free new feet for SteelSeries Kana