Originally Posted by 3930K
Wow. I bought EVGA purely for their customer service. I did not expect it to turn bad.
Also yeah I know about them dropping some people from the mobo team (yang iirc) but I didn't know that that affected their CS.
Lastly they return USED producs for DOA? Oh no.
They essentially dropped everyone that was working on the bios...Which, is why there are so many issues and they can't seem to solve a single one...
This in turn is a direct CS issue because now, not only do you have people working there that don't understand why there are issues but, nobody can solve them because the individuals that did 90% of the progress, aren't there anymore.
On the DOA issue, absolutely.
The Z77 I initially received for this build was beyond DOA...None of the ports worked, it was a nightmare.
I called, paid the ARMA and actually posted about it on their OF.
Their CS manager said they'd make it right...Basically set me up with a NIB motherboard, they covered shipping etc etc etc.
Now, as a business, the above is actually STANDARD...With the exception of shipping...If the customer receives a DOA product, they get a brand new one in return, immediately.
Well, EVGA doesn't enforce that policy, not at all; you're sent an RMA and on-top of that, this was apparently SUCH AN EXCEPTION, they can do nothing for me with the X79.
So, yes, their non-GPU CS, IMO, is not up to par, any par, in the least...
In other news.
Danger Den windows come Saturday which, essentially means Tuesday.
Still no word on my blocks...Yipee.
That's about it.Edited by Masked - 8/30/12 at 6:47am