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[Build Log] Return of the Sith - Page 18

post #171 of 188
Quote:
Originally Posted by NostraD View Post

Ewww, ASRock ...shiverrrrrrr lol

I love my ASRock board, pretty much the main reason i bought it was because it matched my color scheme with all the features I wanted. Plus I hope to some day add a floppy drive and ghost my optical just to confuse people biggrin.gif I can't speak for dealing with returns, but i had trouble getting my pc to post the first time and they were a big help. Not to mention their response was measured in hours instead of days... on a weekend to boot
post #172 of 188
Quote:
Originally Posted by irun4edmund View Post

I love my ASRock board, pretty much the main reason i bought it was because it matched my color scheme with all the features I wanted. Plus I hope to some day add a floppy drive and ghost my optical just to confuse people biggrin.gif I can't speak for dealing with returns, but i had trouble getting my pc to post the first time and they were a big help. Not to mention their response was measured in hours instead of days... on a weekend to boot
I would have to concur - ASRock customer service is top notch - even received RMA board in as few as 12 days once. I also love their aesthetic as you do - great color schemes - I'm a sucker for an all black board, and ASRock is one of the few manufacturers to have them. All that being said, I have had to use their customer service too often. Considering I am a small, part-time consumer, building/repairing pcs in my spare time - I have had far too many bad boards from them (3 total I can remember) the last one being a 970 Pro3 in June. Could just be I was unlucky, maybe I'll try them again one day.
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post #173 of 188
I can only speak for the european CS, but ASRock seems to be one of the better mobo manufacturers. ASUS and EVGA's mobo cs is horrible, Gigabyte is 'meh'.
I have to say that EVGA is a pleasure to deal with as long as you aren't trying to RMA a mobo of theirs biggrin.gif
post #174 of 188
EVGA mobo CS is bad? eek.gif
post #175 of 188
Thread Starter 
Quote:
Originally Posted by 3930K View Post

EVGA mobo CS is bad? eek.gif

EVGA's services are going down the toilet faster then you can snap your fingers.

The top motherboard people left within the last year...This led to the current issues the X79's are having...The bios is abysmal.

They have 0 DOA services in place at all...So if you get a DOA product directly from them, it's treated as an RMA and you the customer, gets a USED product back. (Not joking)

...I'm a business and they just blamed me for basically, sporadically, bending 3 pins...I'm still at a loss as to how someone even bent those 3 pins that way...If it was the whole area, I kind of get it, maybe a thumb slipped...But, that randomly? Nah.

The major issue I have is that Asus is worse...MUCH WORSE.

The October snowstorm a while back left the AW beta office basically out 50k in hardware...10-20k of it was Asus...I was denied warranties based on the "Act of god" clause...Even though they all fried out because of a surge...

I'd rather choke on several large, protruding objects...Then ever buy an Asus product, ever again...They're amazing while they work but, the instant they fail...You might as well be holding the gun to your head, yourself.

Asrock has cleaned up their act lately...CS isn't what it should be...Gigabyte/MSI the same...They're getting the "picture" and heading the right direction at least.

At this point, I'm seriously debating dropping EVGA from my inventory for everything BUT, GPU's...It's just not worth this...If this were a customer's PC, it would be showing up 2 weeks late and with a "faulty" bios...What customer in their right mind, wants that?
post #176 of 188
Wow. I bought EVGA purely for their customer service. I did not expect it to turn bad.

Also yeah I know about them dropping some people from the mobo team (yang iirc) but I didn't know that that affected their CS.

Lastly they return USED producs for DOA? Oh no.
post #177 of 188
Quote:
Originally Posted by 3930K View Post

Wow. I bought EVGA purely for their customer service. I did not expect it to turn bad.
Also yeah I know about them dropping some people from the mobo team (yang iirc) but I didn't know that that affected their CS.
Lastly they return USED producs for DOA? Oh no.
My view is basically that EVGA is a great company with a shoddy mobo-department. That plus the fact that key members of their mobo team left... I think you get the point. I don't think that has anything to do with their CS though, that could be because they trust their QC too much and think mistakes don't happen if you're thorough enough (which isn't the truth).
Can't personally say anything about evga sending used products, I know of some companies that have done that but that doesn't mean they're doing it intentionally: crap happens, and everyone should just accept it.
post #178 of 188
Thread Starter 
Quote:
Originally Posted by 3930K View Post

Wow. I bought EVGA purely for their customer service. I did not expect it to turn bad.
Also yeah I know about them dropping some people from the mobo team (yang iirc) but I didn't know that that affected their CS.
Lastly they return USED producs for DOA? Oh no.

They essentially dropped everyone that was working on the bios...Which, is why there are so many issues and they can't seem to solve a single one...

This in turn is a direct CS issue because now, not only do you have people working there that don't understand why there are issues but, nobody can solve them because the individuals that did 90% of the progress, aren't there anymore.

On the DOA issue, absolutely.

The Z77 I initially received for this build was beyond DOA...None of the ports worked, it was a nightmare.

I called, paid the ARMA and actually posted about it on their OF.

Their CS manager said they'd make it right...Basically set me up with a NIB motherboard, they covered shipping etc etc etc.

Now, as a business, the above is actually STANDARD...With the exception of shipping...If the customer receives a DOA product, they get a brand new one in return, immediately.

Well, EVGA doesn't enforce that policy, not at all; you're sent an RMA and on-top of that, this was apparently SUCH AN EXCEPTION, they can do nothing for me with the X79.

So, yes, their non-GPU CS, IMO, is not up to par, any par, in the least...

~~~~

In other news.

Danger Den windows come Saturday which, essentially means Tuesday.

Still no word on my blocks...Yipee.

That's about it.
Edited by Masked - 8/30/12 at 6:47am
post #179 of 188
i share your great disdain for Asus after my last RMA episode with them. "guaranteed 12 day turn time" my arse.. mad.gif

been loving my asrock boards.. 1 for my main rig and 1 in my file server.. both are just set and forget. Haven't had to do anything to mess with them since i got my oc's stable. thumb.gif
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Loki
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Odin (fileserver)
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post #180 of 188
I think Asus is so big there will be reports of every level of happiness. Personally I can't see myself not buying the MVE just because a few people had a rough time. The motherboard is just too good for that. Chances are if something is going to go wrong it'll go wrong right away. In that case I'm totally covered by Neweggs and Amazons return policy. After that if you're extremely unlucky, you could always try to RMA with Asus directly. Like I said I had to RMA twice over the years and didn't have a problem. And even if I had one problem or so I would probably still buy Asus. However if the problems kept rolling in I suppose I could switch to MSI or something. But I would be sad. My last 3 boards were ROG. I love em. That said if I hear of too many horror stories I might jump ship for a safer boat. Asus was always praised for features and bios and build quality, it's only recently I've been hearing about CS issues. Shame. Perfect opportunity for MSI or AsRock to step up their game and CS and steal some business.

I'm ordering the same STH10 case in the same red paint job this fall, I can't wait. I have a few unique mods of my own in mind actually.
Edited by Neo Zuko - 9/3/12 at 7:58am
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