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sound is very low - Page 2

post #11 of 14
Thread Starter 
Quote:
Originally Posted by astrallite View Post

Maybe your media player is turned down? Or there is another layer of volume control somewhere. The analog outputs don't put out much power to start with, I would imagine other parts of the PCB would fail first.

I dont know what media player it could be winamp is maxed heck everything is at 100% now just for testing purposes.
 
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post #12 of 14
What about your windows volume setting? (Adjust system volume)
Also look around in sound settings in control panel
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post #13 of 14
Thread Starter 
oh yeah triple and quadruple checked all of it
 
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post #14 of 14
Thread Starter 
Ok guys. I wanted to give you an update in case anyone else had checked the thread.

First OMEGA support is awesome. The guy emailed me back within 45 minutes and we emailed back and forth most of the evening last night.

I am going to copy and paste the emails so that you guys can see what we went through.


Email 1
Quote:
2. Model Name: Striker 7.1

3. OS ( XP, VISTA, Windows7) : windows 7 ultimate x64

4. Retailer you purchased from : newegg

5. Problems and Questions :





Yesterday the sound output was wonderful. today its so soft I cannot even hear it at maximum volume levels.



Things I've tried.





Every windows setting imaginable in the mixer properties etc etc



Reinstalling driver from disk..



Uninstalling driver.. Deleting program reinstalling driver from website.



Checking plugs 3 4 5 10 times



RESEATING the card in the PCI slot.



checking the speakers on other devices (they work)

Jason's response
Quote:
Dear Customer.

First of all, I'm sorry for this inconvenience in using.
If it is some kind of hardware issue, we will make RMA.

Before that, it seems to me that there is some kind of connection issue. But as your mail stated, you have tested various ways already.
Could you check one more time as below?

1) Turn off PC
2) Please clean PCI interface part.



I guess there is some foreign substance on PCI part.
An Eraser is a very effective solution.

3) After cleaning PCI part and please make sure that the card is inserted properly on slot and re-install driver.
If you have another PCI slot, I recommend re-installing card to another slot.

And for case, could you send a screen capture of your settings?
I need Striker7.1 control panel pictures. Please send Main Setting, Mixer and Effect tabs.

Thanks for your time.
Sincerely,
HT OMEGA - Tech Support. .

My response
Quote:
Jason,

Here are the screen shots. I will take the pc apart now and clean the pci port (its brand new) and the interface.

Nathan

Second Response I made
Quote:
Jason,

Ive cleaned off the PCI connector and the pci slot (I only have one but I tested another device and it does work) I still get very little sound. I get sound.. but its dramatically less than what it was even 24 hours ago. I will check the connections in a moment (make sure that the right ports are connected) but everything seems to be correct.

Jason Responded
Quote:
Dear Nathan

Thanks for your feedback.

However, it seems to me that there some kind of software conflict.
Your Striker7.1 control panel looks like XP.



It should be showed as picture below;



Could you test with driver as below?
http://www.htomega.com/new/striker81742.zip

Before installing this driver, please remove current driver in Windows Control Panel > Program & Features > HTO STRIKER7.1 and rebooting system (do not skip)

And please run "setup.exe" file on root folder after unzipping. And driver will be installed automatically.

Please let me know your test result

Thanks.
Sincerely,
HT OMEGA - Tech Support

My responses

Quote:
Jason,

Ok I followed your instructions and it all looked right but I still was not getting the proper volume. So I did it again... Now I am stuck on the installer at 100% and then after a while it will say please plug in HT Omega striker7.1 device (Retry, Cancel) I click retry and it hangs for a while more. Then the same message "please plug in HT Omega Striker7.1 Device (retry, cancel) I know the card is seated correctly in the motherboard. Do you think the PCI connector is possibly damaged on the card? I can try to plug it into another PCI slot but it will require me taking out the graphics card and the sound card and re-installing both.
Quote:
After a reboot the driver is there but the software for the audio is not. The sound is very soft still. I can only conclude that either the motherboard PCI slot is bad or the Sound card is bad. I will try to determine that later this week (after wednesday) when I have time

Jason's response
Quote:
Dear Nathan.

We can make RMA. For RMA, please let me know your full name, mail address and phone number.
I will send RMA mail. And please send your card back to California office. And we will fix your card or send a new card.
I will explain detail information on RMA mail.

Thanks for your time.
Sincerely,
HT OMEGA - Tech Support


Obviously we've concluded this may be a hardware issue. So the next step is for me to test the card on another board this week or test it on my primary PCI slot and see if that changes it. If it works on another slot Uh oh its RMA time for the MB (which is brand new frown.gif ) If It does not work on the other slot then we know that the soundcard is bad.


I am really hoping its the sound card because if its the motherboard I have to tear down the whole PC and rebuild again... which is a pain in the rear.
 
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razer black widow Corsair TX850 Coolermaster HAF 932 CM Storm Recon 
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4th time
(18 items)
 
3rd time
(11 items)
 
CPUMotherboardGraphicsRAM
5820k ASrock x99 Fatal1ty professional Gigabyte 1080 ti Corsair Vengeance DDR4 CAS 15 32GB 
Hard DriveCoolingOSMonitor
Samsung EVO 850 1TB SSD Corsair 110i GTX Microsoft Windows 10 Professional Acer 24 inch IPS 
MonitorMonitorMonitorKeyboard
Acer 24 inch IPS Acer 24 inch IPS Samsung 40 inch Corsair Strafe RGB MX cherry blue 
PowerCaseMouseMouse Pad
Corsair HX1000i Corsair Air 540 Corsair M65 RGB  Razer Manticor  
CPUMotherboardGraphicsRAM
i7 2600k ASROCK Fatal1ty p67 EVGA GTX 980 SC 16380 MBMBDDR3-SDRAM (Gskill) 1600mhz 
Hard DriveHard DriveCoolingOS
Samsung HD103SJ x 2 Samsung 850 EVO  Corsair H100i Windows 10 Professional 
MonitorMonitorMonitorMonitor
Samsung - LN40D550 - 40" LCD TV - 1080p ACER R240HY ACER R240HY ACER R240HY 
KeyboardPowerCaseMouse
razer black widow Corsair TX850 Coolermaster HAF 932 CM Storm Recon 
CPUMotherboardGraphicsRAM
955 MSI 870S-G54 2 x 6850 HIS IceQ-x 8 Gigabytes Gskill 1600 
Hard DriveCoolingOSMonitor
Samsung F3 1TB zalman 90mm Windows Ultimate x64 LG 47'  
MonitorPowerCase
Vizio 37' E370L  OCZ Modstream 700W Logisys CS888CL 
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Reply
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