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[Wired] Michael Dell: My PC Company Is ‘Not Really a PC Company’ - Page 3

post #21 of 42
Dell computers last a long time. My Dad has a P4 based machine from 2002-03ish that still works. No component has failed yet

You can't question their reliability. Also next day service is great for people who arent tech savvy. Dell have their place
post #22 of 42
I've worked in two IT departments, and both almost exclusively use Dell products (desktop PCs, laptops, and servers), and rarely ever had a problem. When there was a problem, Dell replaced the part with next day service. I have a Dell Latitude E6510, and I love it. The build quality is solid, and I can definitely say it's the easiest laptop to work on I've ever seen. Their Inspiron series may be competitive, but I still think they can be crap. I had one before my Latitude, and the only reason it's still going strong is because I take good care of my computers. My girlfriend has one and it's about an inch from it's death (which is why I just got her a MacBook lol).

But yeah, overall I think Dell is solid. If I were to buy a business class PC, it most likely be from Dell.
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post #23 of 42
Quote:
Originally Posted by Flying Toilet View Post

Could I have made the computer cheaper? Probably.

Nope! Trust, me I've tried many times over the years, but Dell always comes out cheaper. The sheer bulk buying power they have will easily outmatch any prices you can get on NewEgg etc!
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post #24 of 42

[Wired] Michael Dell: My PC Company Is

I bought two Dell laptops, 2000 and 2001, since "gaming" laptops were not really available. Dropped $4k on each one at the time since I was going on deployment. They both still work just fine to this day.

Fast forward to 2010, and my first laptop purchases in about a decade, only to be completely annoyed by Dell. Alienware m17x R2 and an Inspiron both failed numerous times. Tech support was horrifying, despite paying for "My Tech Team." Sent them both back and will never buy another Dell. Even escalations didn't reply to me when the tech that came to my home ripped one of the fans from the motherboard header, scratched my perfect screen, and gnarled up the chassis on my R2. They wanted to send me a refurb on a 23 day old laptop. Once I was approved for a new replacement, 5 days into the process they cancelled it and no one could tell me why.

Took three months to get my $300 warranty refunded after all was said and done. They screwed up EVERY step of the way. I couldn't make the crap up that I went through.
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post #25 of 42
As someone who purchases Dells for customers (we also do the custom configs here), they are one of the worst companies to deal with over ISO 9001:2008 procedures. The systems we get from them have minor issues (cosmetic or wrong parts) in 50% of the orders, and major issues (blatant hardware failures or badly damaged cases) in about 20% of the systems we get. According to ISO guidelines we are required to report the issues and get some sort of resolution from Dell to make sure it does not happen again. In all cases they send us a letter indicating that their lawyers have advised them not to respond. We are now producing custom workstations similar to Dells because a few of our customers who are medical device manufacturers are prohibited from doing business directly with Dell due to the ISO issues. Due to our own ISO issues with Dell, we now have to send a letter to customers who want Dells indicating that Dell does not adhere to ISO 9001 standards. We also have them on a blacklist that we can only sell IF a customer specifically requests their systems and have signed the letter indicating they know the issues.

That said, the high end workstations are beasts that perform reasonably well for the money (even after we add our markup for dealing with them). The cable management is non existent though. The laptops we have purchased from them also last a long time.

I would never buy their systems for a data center though.
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post #26 of 42
I think we are seeing a huge difference between the quality of Dell machines and service in the USA and Europe.

Can't complain about Dell at all I've dealt with them a heck of a lot!

I've always had decent service, good built quality and nice cable-management. Also the repair engineers have always been friendly and and done a good job.
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post #27 of 42
Quote:
Originally Posted by _GTech View Post

Well Rubers, you pay for convenience...
Dell is successful because 80% of the world doesn't want to take the time to make a great computer, nor the time it takes to learn how to make a great computer, because let's face it, not everyone is hardware / tech savvy as most of us here on OCN are...

Yeah that's just it. He's a technician for a huge office complex I just think he can't be arsed to build himself machines these days!
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post #28 of 42

Re: [Wired] Michael Dell: My PC Company Is

Quote:
Originally Posted by _GTech View Post

Well Rubers, you pay for convenience...

Dell is successful because 80% of the world doesn't want to take the time to make a great computer, nor the time it takes to learn how to make a great computer, because let's face it, not everyone is hardware / tech savvy as most of us here on OCN are...
This.
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post #29 of 42
Quote:
Originally Posted by trueg50 View Post

Yes, but the PC works, and works very reliably, and that is the only thing that matters.
What you failed to see was excellent modularity, good quality steel, and nicely fitted parts. If you want to see complete junk in the business realm, look at HP's "elite" workstation line. Their PSU's have 1 standard power connector, and a whopping 5 proprietary connectors! They also are cheaply assembled, resulting in lots of rattling, and they use very thin and cheaply assembled metals.
People love to bash Dell, but they make excellent computers. Also, you don't specify buying PCI-E ports, some include them, some do not, and you would have to contact dell to find out; or order a computer that includes the ports. When you are buying Dell you are also buying great support, next day replacement of parts, and most importantly their Optiplex 990 built today will have the EXACT same motherboard as the 990 that comes off the line 4 years from now which is extremely important. Sure you could build a PC with more PCI-E ports; but whats the point? When the company is loosing +$200 a day for the 2 weeks that parts are in the RMA process, you lose any advantage the DIY PC had.

Thanks for telling me how wrong I am. Except I'm not and here's why:

Yes, the PC works, but reliably? Hmm, maybe after installing a retail copy of Windows without all the crap on there that he didn't need or want.

I didn't see modularity. I know Dell have modular cases and such, but generally they do things like leaving out extra HDD bays because you didn't ask for them (for instance, once a Dell PC I come across had two HDD's in it. It had room for another three, but the metal part of the case to hold them wasn't there). As for nicely fitted parts? Yes, the CPU coolers that are almost welded on. The cable management (which I've seen on every Dell) cutting into cables and simply not actually "managed" at all. I've actually seen better looking innards inside an e-machines. I'm not kidding.

And I know you don't specifically buy PCI-Ex ports. But they do ask you if you want that expansion and if you do they give you a board with the ports soldered on, else if you don't you don't get a board with the expansion ports. They literally have the same board in different set ups.For instance, I ordered a Dell for a family member about two years ago (despite my pleading) It was a Core 2 Duo system with a 9400GT inside it. The CSA asked me if I wanted to upgrade to a dual card setup (yeah, 9400GT SLI, lawl) I said no, thinking nothing of it. The PC arrived and sure enough there was only ONE PCI-Ex slot, yet I could see the space on the board, and the pin holes for the PCI-Ex slot. If I wanted to, I could have soldered one on.


The point is people pay a premium for these PC's. They don't want to be locked into shopping with Dell for their upgrades.
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post #30 of 42
Quote:
Originally Posted by Rubers View Post

Thanks for telling me how wrong I am. Except I'm not and here's why:
Yes, the PC works, but reliably? Hmm, maybe after installing a retail copy of Windows without all the crap on there that he didn't need or want.
I didn't see modularity. I know Dell have modular cases and such, but generally they do things like leaving out extra HDD bays because you didn't ask for them (for instance, once a Dell PC I come across had two HDD's in it. It had room for another three, but the metal part of the case to hold them wasn't there). As for nicely fitted parts? Yes, the CPU coolers that are almost welded on. The cable management (which I've seen on every Dell) cutting into cables and simply not actually "managed" at all. I've actually seen better looking innards inside an e-machines. I'm not kidding.
And I know you don't specifically buy PCI-Ex ports. But they do ask you if you want that expansion and if you do they give you a board with the ports soldered on, else if you don't you don't get a board with the expansion ports. They literally have the same board in different set ups.For instance, I ordered a Dell for a family member about two years ago (despite my pleading) It was a Core 2 Duo system with a 9400GT inside it. The CSA asked me if I wanted to upgrade to a dual card setup (yeah, 9400GT SLI, lawl) I said no, thinking nothing of it. The PC arrived and sure enough there was only ONE PCI-Ex slot, yet I could see the space on the board, and the pin holes for the PCI-Ex slot. If I wanted to, I could have soldered one on.
The point is people pay a premium for these PC's. They don't want to be locked into shopping with Dell for their upgrades.

Who buys a dell just to open it up and add more stuff?



Listen to _Gtech.
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