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Seagate RMA SUCKS!!! RIP OFF!!!

post #1 of 16
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They ripped me off 2 times. I sent in a 500gb maxtor drive(seagate bought out maxtor) and they sent me back a 500gb seagate drive. The drive they sent me was noisy and occasionally, you could hear the hard drive click, freeze and shut the computer down. So I sent it back and they sent me the same hard drive and told me it is a different hard drive. How do I know its the same hard drive? I made a mark on the label because I had all ready suspected them of using broken drives for RMA"s. I will never buy another seagate drive again.
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post #2 of 16
So tell them that you know its the same drive, and demand a proper replacement. It's their duty to get you a proper replacement.

And uhh yeah, this would be why I don't own a single Seagate or Maxtor drive anymore. Well, I can't say that. I have two 250GB 7200.12 Seagate drives in my HTPC, but they're not important and completely replaceable if they ever die. Only paid $20 for both of them.
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post #3 of 16
Yea you should definitely call them out on that - just plain old shiesty business.
Makes me a bit nervous now for my samsung drives....and my friend is in even worse shape - one of his samsung drives in a raid 5 array just bit it...
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post #4 of 16
I've RMA'd to Seagate and WD numerous times and have always got back a functional re certified drive without any problems. To be honest I'm surprised they even honored the maxtor drive as they haven't even been on store shelves for nearly 6 years and a hard drive warranty is usually only good for 3 years.
post #5 of 16
Yell and rage, make them pay shipping and get you a better replacement.
post #6 of 16
I'd be furious as well. My experience went smooth as butter, but (as my HDD turned out not to be faulty, it was OS), they could have sent me my old HDD. tongue.gif

Good luck!
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post #7 of 16
Quote:
Originally Posted by Sean Webster View Post

Yell and rage, make them pay shipping and get you a better replacement.

In my experience that's a good way to solve nothing. being polite and explaining the problem has gotten me better results. I had one seagate drive back in the day(years ago) and that was the end of that, Western digital or Samsung drive's only for me...and its soon to only be western digital again, Samsung has sold the rights to the amazing F(3/4) drive's to seagate, sucks because they where both amazing drive's.
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post #8 of 16
Crap! This worries me. I'm about to send back a Samsung 1TB that crapped out. Unbelievably, I've been having better luck with Seagate as opposed to Samsung. I have two 2TB and one 1TB that have been running strong for 2 years so far.
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post #9 of 16
Quote:
Originally Posted by drka0tic View Post

Crap! This worries me. I'm about to send back a Samsung 1TB that crapped out. Unbelievably, I've been having better luck with Seagate as opposed to Samsung. I have two 2TB and one 1TB that have been running strong for 2 years so far.

RMA'd my F3 to Seagate a couple of weeks ago and they turned it round in a week.
post #10 of 16
Quote:
Originally Posted by drka0tic View Post

Crap! This worries me. I'm about to send back a Samsung 1TB that crapped out. Unbelievably, I've been having better luck with Seagate as opposed to Samsung. I have two 2TB and one 1TB that have been running strong for 2 years so far.

I rma'd a 1tb Samsung and it was painless. That was 1 out of 22 drives. I lost track of the rma'd drive but it's still in use and that was at least a year ago.
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