Originally Posted by XAslanX
I've RMA'd to Seagate and WD numerous times and have always got back a functional re certified drive without any problems. To be honest I'm surprised they even honored the maxtor drive as they haven't even been on store shelves for nearly 6 years and a hard drive warranty is usually only good for 3 years.
I've RMA'd about 4 drives to WD over the years. 3/4 came back brand new, and 1/4 came back recertified. All are still working to this day.
I've RMA'd 3 drives to Seagate. 3/3 came back recertified. 3/3 died within 2 years and had to be RMA'd again. 2/3 of those died again. (8 RMAs total)
Originally Posted by Sean Webster
Yell and rage, make them pay shipping and get you a better replacement.
I usually mark my RMA'd drives as well, to make sure I don't get back the exact same one. All it takes is a subtle hard to notice pen mark. Take a picture with your camera for future reference.
You'd be surprised the kind of **** some of these companies pull, so it may be time to add some RAGE to their day.
Originally Posted by KhaoticKomputing
Originally Posted by Sean Webster Yell and rage,
make them pay shipping and get you a better replacement.
In my experience that's a good way to solve nothing. being polite and explaining the problem has gotten me better results. I had one seagate drive back in the day(years ago) and that was the end of that, Western digital or Samsung drive's only for me...and its soon to only be western digital again, Samsung has sold the rights to the amazing F(3/4) drive's to seagate, sucks because they where both amazing drive's.
For most companies it isn't. But for some you do have to shout or cry to get anywhere. Otherwise you never get past level 1 CS, which only seems to deny requests.
Perfect example - I found out my phone company was overcharging my Grandma. She was still on some ancient plan, paying about $40/mo. I phoned in and told them it was too high, and competitors were offering it lower, but I'd rather not cost them money by switching if they can pricematch. They told me they have a policy to pricematch all competitor rates. I told them the competitor's name and they matched the price.
Next month the bill came in at $23. That's great, but the competitor's price was $14.99/mo... I had to call back to get them to do it properly. I was upset at the $8/mo difference, but I was very polite and treated them respectfully.
The next month the bill came in at $14.99, plus about $5 in fees that the competitor includes in their rate. I phoned my phone company back and shouted at them lots. I was probably on the phone for nearly an hour and a half. But in the end they came through. Now they properly matched the $14.99 price, and included 12 months at a $15 discount. My Grandma appreciates the $0.00/mo (for 12 months) phone line, but it took shouting to get it, despite the company having a pricematching policy. (which their employees ignored, causing me hassle and costing about $8/mo extra for two months)
Some companies just like to screw around with their customers that signed up 40+ years ago. It makes them feel good. Well, until I shout at them.