lol good read here =)
I only deal with HP for my Business Clients, at which point I think I get to deal with different people ^.^
Also when I get on the phone I tend to take Control and sound much more important than I really am (though I am the Sole Sales Agent and Client Services rep for our IT/Managed Services Company, so yah Maybe I am important).
Initial Hold time is whatever, not much you can do about that, the whole world calls HP cus they suck, and the products suck.
This reminds me of when my Ex Girlfriends Brother needed to replace a Sony Laptop Keyboard
They sent him one in Russian, which wouldnt work on the English PC lol, and we were totally getting ready to strip the Russian Letters off and replace with freshly Painted English Letters. suux
Sony tech support wasnt much better, they kept refusing to take it back, and kept saying it was the right keyboard based on his serial, odd.
He gave up though... If it were me, Id have had a new Laptop on its way for free haha. Did that recently here, Lenovo Messed up a PC, Ingram wouldnt take it back, so Lenovo SHipped me a new PC for my client free of Charge.
Im Very Polite, but within my politeness you can hear that I will gladly make an Omlette out of their faces if they do not obey
Im glad you looked elsewhere for the keypad too, there commonly being sold online far cheaper than what HP wants to charge - infact, anything in HP's Parts Catelog you should be ok to order online elsewhere, just be careful with GreyMarket