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[MSN] The best, worst of customer support - Page 2

post #11 of 62
Quote:
Originally Posted by Maxxa View Post


I think Apple's key to success is their service, because the majority of thier user base is not very tech savy.

Based on such a small user base and how Apple fans respond on here, I wouldn't be surprised.
post #12 of 62
Quote:
Originally Posted by xHighAlert View Post


If they can afford it, that is.
Most of the time the Genius Bar will just tell you to buy a new one.
I'm a little biased, and I realize that, but in all honesty I've heard much more bad things about Apple customer service than good.


Buy new one? They just replace my stuff with brand new one or newer model if discontinued.

 
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post #13 of 62
Quote:
Originally Posted by xHighAlert View Post

If they can afford it, that is.
Most of the time the Genius Bar will just tell you to buy a new one.
I'm a little biased, and I realize that, but in all honesty I've heard much more bad things about Apple customer service than good.

I admit, I did actually buy a warranty this time. Haven't had to use it with my MB Pro yet, it's rock solid.

Cost the same as my HP and Lenovo warranty.

I walked in the other day and said there was an issue with my phone. Told them it's my business phone and it needs to work nearly 100% of the time. I had a brand new phone 2 minutes later and didn't pay anything (other than my $99 Apple care I bought when the phone first come out). Wanted to note that it was not charged to my Apple care. They just said "Phone Defect" and gave me another.

Have an issue with the HP, might as well yell at a wall. It would be easier than working with their support.
Quote:
Originally Posted by Domino View Post

Based on such a small user base and how Apple fans respond on here, I wouldn't be surprised.

I would say there are a lot of Non-Tech savvy Apple customers. I could say the same for Windows. I say this because a large majority of Windows boxes are OEM's from companies like HP and Dell. Most of the people that buy those have no clue of how to work on a computer. They will rely on their warranty and friends.
Edited by Biscuits_N_Gravy - 3/1/12 at 7:47am
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post #14 of 62
Quote:
Originally Posted by Murlocke View Post

I would say 9 in 10 companies I deal with have absolutely bad customer services. Many of them you can clearly tell is overseas support. What really makes me mad is when they don't listen to you and assume you are wrong, when you clearly know more than them about the topic.




That is precisely the problem I have with Dell CS. I had an Inspiron tower I purchased from the outlet for the company I used to work with. I did some trouble shooting with the thing and figured out the CPU was faulty. I finally got to the 3rd teir tech support (which took 30 minutes in of itself) to which I promplty explained the problems I was having and what I did to trouble shoot everything and the results of each test.

It was obvious this guy had no clue what was going on and was reading from a screen. He clearly had no clue what I was talking about when I explained my previous steps to determine that the CPU was having issues. So low and behold, 3 hours later and multiple times of being on hold he came to the conclusion that the CPU needed to be replaced. In all honesty I do have to say, it probably would have only taken about 2 hours had I been able to understand tha language this guy was speaking. It clearly wasn't English....

I have had a number of issues with Dell, that is just one.
Okay, I feel better now lol

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post #15 of 62
Apple, ASUS, Corsair are some of the best when it comes to customer service IMO
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post #16 of 62
The only company that has made my crap list recently is Metra, which obviously is not within the categories of this "study." Valve has always been on the crap list for Steam's support.
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post #17 of 62
If I owned a big corporation, I'd put the worst English speaking people on the phone that you can't understand half the time, till the consumers get the notion that maybe we don't really want to you to call us and bother us any more, yeah!

Seriously though...

Best support is found at your local tech shop or going to websites with Computer Techs on it, like this one! WOOT!
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post #18 of 62
Quote:
Originally Posted by xHighAlert View Post

If they can afford it, that is.
Most of the time the Genius Bar will just tell you to buy a new one.
I'm a little biased, and I realize that, but in all honesty I've heard much more bad things about Apple customer service than good.

They told you to buy a new one? Wow. My interactions have been limited too so I thought Apple support was simply taking your device and giving you a new one at 1/3 retail costs or some replacement price they've predetermined (that's what they did with my sister's old ipod).
     
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post #19 of 62
You get what you pay for people, might not be right but hey, I used to do business support for dell and in a year and a half I'd say I had two calls where the parts I booked up with engineer didn't fix a hardware problem. Obviously you had to buy the business support contract and thats the lowest paid for contract you can get, what about 4hr on site server support......... if you're placing orders for hundreds of thousands you can bet your jocks you're going to get real support. You buy a phone which the company makes 100 bucks off over 2yrs you really think they are going to care to much?
post #20 of 62
Quote:
Originally Posted by PoopaScoopa View Post

Apple has a higher percentage of tech savvy users using OSX than the much larger Windows base.

Rubbish.
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