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[MSN] The best, worst of customer support - Page 3

post #21 of 62
apple is asking $1,402 to repair my aunt's old Mac core2duo.
I wouldnt call that good service.

I managed to convince her to throw away the mac and buy an intel i5 laptop for $500.
i told her it would be at least 200% speed increase lol
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post #22 of 62
Quote:
Originally Posted by edalbkrad View Post

apple is asking $1,402 to repair my aunt's old Mac core2duo.
I wouldnt call that good service.
I managed to convince her to throw away the mac and buy an intel i5 laptop for $500.
i told her it would be at least 200% speed increase lol

In all honesty, call Dell or HP to repair an older out of warranty laptop and see what the bill is.

There was a guy on here that just brought up his recent dealings with HP. He needed a new keyboard, but was a couple weeks out of the warranty. They said sure, $400. I wonder what they would charge to replace the Motherboard? $1000?

It's fairly universal any more. If your device is out of warranty, most companies will overcharge to the point that you might as well purchase another Rig. That's why most people purchase a 2-4 year warranty.

At that point, you start looking on Ebay for parts(Laptop). If you have a desktop, time to build your own. biggrin.gif
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post #23 of 62
Quote:
Originally Posted by edalbkrad View Post

apple is asking $1,402 to repair my aunt's old Mac core2duo.
I wouldnt call that good service.
I managed to convince her to throw away the mac and buy an intel i5 laptop for $500.
i told her it would be at least 200% speed increase lol
What do you expect them to be able to do? It's an out-of-production, out-of-warranty model, and the supply of components is probably very very limited. At that point, it becomes very expensive to source components. I doubt they were gouging anymore than any other company would have. It doesn't mean they have bad customer support (they were willing to do the repairs, after all), it's just a product of the circumstances of the age of the machine.
Quote:
Originally Posted by Biscuits_N_Gravy View Post

In all honesty, call Dell or HP to repair an older out of warranty laptop and see what the bill is.
There was a guy on here that just brought up his recent dealings with HP. He needed a new keyboard, but was a couple weeks out of the warranty. They said sure, $400. I wonder what they would charge to replace the Motherboard? $1000?
It's fairly universal any more. If your device is out of warranty, most companies will overcharge to the point that you might as well purchase another Rig. That's why most people purchase a 2-4 year warranty.
At that point, you start looking on Ebay for parts(Laptop). If you have a desktop, time to build your own. biggrin.gif

Agreed, this. And in that mentioned thread about replacing the keyboard, they mentioned that support claimed that they could only replace the keyboard if they also replaced the motherboard, so that $400 included the mobo (which is a load of crap, since the keyboard was a separate component on the bill of materials and is sold separately by 3rd party vendors).
    
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post #24 of 62
Quote:
Originally Posted by Rubers View Post

Rubbish.

The truth hurts sometimes.
post #25 of 62
Former Apple iOS senior adviser reporting in. PM me questions if you like.
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post #26 of 62
Quote:
Originally Posted by halocog View Post

Former Apple iOS senior adviser reporting in. PM me questions if you like.

What does "Apple iOS senior adviser" mean?
    
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post #27 of 62
Quote:
Originally Posted by halocog View Post

Former Apple iOS senior adviser reporting in. PM me questions if you like.

Current Bull Crap Specialist checking in. Don't PM me ever!
    
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post #28 of 62
Quote:
Originally Posted by guyladouche View Post

What does "Apple iOS senior adviser" mean?

The highest level of phone support for iOS products.


And @ SS_Patrick, you don't need to be a smartass. I'm just offering to help people.
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post #29 of 62
I nominate Adobe for worst customer service. It has been an absolute PAIN working with them.
    
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post #30 of 62
Quote:
Originally Posted by Murlocke View Post

I would say 9 in 10 companies I deal with have absolutely bad customer services. Many of them you can clearly tell is overseas support. What really makes me mad is when they don't listen to you and assume you are wrong, when you clearly know more than them about the topic.

^^^ TRUTH. This happens to me all the time.mad.gif
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