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[MSN] The best, worst of customer support - Page 6

post #51 of 62
Quote:
Originally Posted by BizzareRide View Post

So anyone that expression disdain is automatically billed as "blind" just because the consensus here is as such? I guess anyone that says anything positive about OSX is "blind" as well if your logic is consistent. Its funny how some people think that just because Apple catches heat(sometimes unfairly) for shoddy business practices that it frees them from criticism.

No, but when every single thread (literally) that pops up that even remotely smells of Apple, it become a flamefest here. There's just a general hate for Apple at OCN that you don't see many other places. And more than half of the people hating on it, have never used an Apple device. Maybe aside from an iPhone or iPod, but not computers.
Quote:
Originally Posted by BizzareRide View Post

Windows NT supports more platforms/instruction sets and more application programming interfaces than does OS X... How on earth does this make it less locked down the Windows?

And in a world where more and more applications are becoming multi-platform, how does having a dedicated Windows programming platform help? That's doing more to 'lock' down anything. Does that mean those language/platforms/instruction sets/etc anything else you can think of are more advanced? Not one bit. It just means people are being locked into Windows. Also which, is pretty locked itself. Mac is more open, you can do anything (almost) with it that you can do on any other Unix/Linux/Unix-Like system. It's Windows.


Am I a Mac fanboy? not one bit. But I know good service, and Apple has some of the best. And there's not much to argue about there. Regardless of how diabolically evil they are in the general public, as that doesn't matter. Just because Apples in the limelight right now doesn't mean they're the only one's who were bad. Every large company has been in the same position at some point in their life.
post #52 of 62
Thread Starter 
Quote:
Originally Posted by kikkO View Post

Can't bash Apple so you try to bash their user base? Your blind hate is misguided and misplaced which makes you out to be extremely ignorant.
Service has nothing to do with being tech savy or not. You don't need to know how to cook to have good service at a restaurant.
Mass majority of PC device makers have extremely poor service at best. I was talking to a person in India regarding a Netgear router issue 10 years ago, from what I last heard, it hasn't changed since.
The latest issue, NZXT, the rep emailed me and promised me to send out replacement rubber bands for my NZXT Havik 140 within 14 days. It's been 18 days and still no confirmation of shipment.

I certainly can bash Apple, and I wasn't bashing anyone you read it that way all by yourself. What I was saying is they helped people who weren't tech savy get involved in tech. Did I say that the non tech savy people will remain as such no, the simple fact remains Apple at the very least deserves credit for getting people involved that otherwise wouldn't have been. Aside from that though I could care less, Apple sold me the very first device out of hundreds I have owned to almost burn my apt. so go crusade somewhere else.
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post #53 of 62
Quote:
Originally Posted by Shrak View Post

No, but when every single thread (literally) that pops up that even remotely smells of Apple, it become a flamefest here. There's just a general hate for Apple at OCN that you don't see many other places. And more than half of the people hating on it, have never used an Apple device. Maybe aside from an iPhone or iPod, but not computers.
And in a world where more and more applications are becoming multi-platform, how does having a dedicated Windows programming platform help? That's doing more to 'lock' down anything. Does that mean those language/platforms/instruction sets/etc anything else you can think of are more advanced? Not one bit. It just means people are being locked into Windows. Also which, is pretty locked itself. Mac is more open, you can do anything (almost) with it that you can do on any other Unix/Linux/Unix-Like system. It's Windows.
Am I a Mac fanboy? not one bit. But I know good service, and Apple has some of the best. And there's not much to argue about there. Regardless of how diabolically evil they are in the general public, as that doesn't matter. Just because Apples in the limelight right now doesn't mean they're the only one's who were bad. Every large company has been in the same position at some point in their life.

Yeah, but I'm not apart of that throng of users. There are several posts in my recent history "praising" Apple.


Windows NT is software paradigm. The core technology is portable, moreso than OS X simply because it supports more platforms and APIs. Of the big three, Linux is the most portable given its open source nature followed by Windows.
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post #54 of 62
want to be considered good? just let me rma it, im sure i can figure most things out myself.
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post #55 of 62
Quote:
Originally Posted by Maxxa View Post

It did matter and it does matter because Apple not only assists people with normal issues but they probably do a very good job at helping with the non-issues without making people feel like they are in over thier head. As a confessed Apple hater even I must admit that they have been a huge part of getting people that wouldn't use tech to start using it and enjoy it.
I know what you are saying as good customer service produces good results but in the technical service industry non-issues or user error if not handled correctly can be very detrimental to the percepeption of "good " service.

What you're assuming is that all customer service calls are made for technical help. That is not the case. What if someone has a billing query? Or wants information on a product/service? Not all calls are for help resetting an iphone or mac.

When a company has good service, it means they have good OVERALL service, not just a responsive technical support department. Have you ever been to a Apple store? Even the service provided by their sales reps is far superior to any other retailer I've seen.
post #56 of 62
Quote:
Originally Posted by hirolla888 View Post

What you're assuming is that all customer service calls are made for technical help. That is not the case. What if someone has a billing query? Or wants information on a product/service? Not all calls are for help resetting an iphone or mac.
When a company has good service, it means they have good OVERALL service, not just a responsive technical support department. Have you ever been to a Apple store? Even the service provided by their sales reps is far superior to any other retailer I've seen.

And the good thing: they're trained well at what they do. Whereas Best Buy, for example, if your knowledgeable about a certain area, that's not where they'll put you. If you know a lot about computers, you'll be stuck in TVs or appliances. Half the time I think their speaking out of their arse when they're telling you about something.

I myself was very close to working at my local Apple Store, but ended up not making it past the 2nd interview, but it wasn't the position I wanted anyways, Specialist instead of Genius. I wanted to work with the hardware, not tell people about it, which I could of done, but wasn't even what I was told in the 1st interview,.I was told Genius in the first interview and ended up in Specialist for the 2nd. Don't know how that happened.

Apple even has in-store training about software that you can sign up for. As far as I know, their the only computer company that provides that. Don't know much about iMovie, there's a class for that. (HA!) tongue.gif
post #57 of 62
Quote:
Originally Posted by Lareson View Post

Apple even has in-store training about software that you can sign up for. As far as I know, their the only computer company that provides that. Don't know much about iMovie, there's a class for that. (HA!) tongue.gif

Not only that, it's FREE. And yes, the people who run those courses are extremely knowledgeable about the subject matter. The Genius Bar is free. I've met a lot of really good techs that work out of there. Not all, but a lot of them are very knowledgeable and can fix most problems right then and there.

Their sales people aren't based on commission, so they can care less if you buy a iTunes giftcard for 5 bucks or a Mac Pro for 10K. No pressure sales=happier customers.

Apple has great customer service. As do several other companies (Corsair, NZXT is getting there, AlienWare, the list goes on).
post #58 of 62
According to all of my experiences with customer rep's, I can say that Asus and Razer have pretty impressive support (Solved m y problem in few days) and even though I love Cooler Master products very much their support sucks...... Even badder was of Logitech, they said simply, "We don't operate in your country."....... Then why the f*ck I have your product.....
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post #59 of 62
Quote:
Originally Posted by hirolla888 View Post

What you're assuming is that all customer service calls are made for technical help. That is not the case. What if someone has a billing query? Or wants information on a product/service? Not all calls are for help resetting an iphone or mac.
When a company has good service, it means they have good OVERALL service, not just a responsive technical support department. Have you ever been to a Apple store? Even the service provided by their sales reps is far superior to any other retailer I've seen.

You got it there. My GF works for apple. she handles online sales issues. Apples willing to do almost any thing for the customer, that's what makes them so good in customer service.
Not happy with your order or some thing was wrong with it? "Here let me give you this or take x$$ off that price for you."
I'm not going to say how much but a normal phone rep has authority to give a good will gesture up to a set $ amount with out asking a supervisor for approval just to make the customer happy.
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post #60 of 62
Quote:
Originally Posted by Maxxa View Post

I certainly can bash Apple, and I wasn't bashing anyone you read it that way all by yourself. What I was saying is they helped people who weren't tech savy get involved in tech. Did I say that the non tech savy people will remain as such no, the simple fact remains Apple at the very least deserves credit for getting people involved that otherwise wouldn't have been. Aside from that though I could care less, Apple sold me the very first device out of hundreds I have owned to almost burn my apt. so go crusade somewhere else.

Stop going off topic with your strawman arguments. The topic is about customer service and not about your delusional fantasies about being tech savy or not.

Allow me to reiterate just in case you didn't get it the first time, customer service and being tech savy are not related. Capiche?
 
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