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AMD Warranty Confusion

post #1 of 6
Thread Starter 
Ok I was looking into buying a AMD 975 BE and saw newegg has one in a box (160$) that probly comes with stock cooler and one that comes just by itself (140$). As I already have a good heatsink/fan I was thinking about getting the OEM version with just the CPU, then I looked up information on the warranty. The newegg page for the OEM version states at the bottom of the page that there is a parts and labor 3 year manufacturers warranty. Sounds good. Then I head on over the the AMD website to see what they require if you need it fixed and came across them saying that only the Processor-in-Box (PiB they call it) is covered by the 3 year warranty and OEM versions are not. Also what I found kind of surprising was that if you use ANY heatsink/fan other than the one provided that your warranty is VOID.

So by going by the AMD site Im guessing newegg is incorrect in stating that there is a 3 year warranty for the OEM CPU, is that not false advertising?

Also, how the hell would they tell that you used a different heatsink and fan setup other than the stock FHS included with the CPU?

Any information from anyone who has had to go through this process with AMD before would be great to hear.
post #2 of 6
http://support.amd.com/us/warranty/oem/Pages/oem-step1.aspx

The warranty (if one is provided) would be from Newegg, not AMD.
post #3 of 6
Just because AMD won't replace the CPU if anything goes wrong doesn't mean Newegg won't. They'll probably just give you another one they have.
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Koneko
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post #4 of 6
Quote:
Originally Posted by Phoenixlight View Post

Just because AMD won't replace the CPU if anything goes wrong doesn't mean Newegg won't. They'll probably just give you another one they have.

Newegg only provides a return for CPUs for 30 days. It's clear that the "Manufacturer's Warranty: 3 years" is an error.

And it's not "false advertising" unless you can prove that Newegg intentionally listed that information to boost sales. It's clearly an error, and as stated in their policy, it's ultimately your job to verify it:
Quote:
Newegg.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Newegg.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Newegg.com are provided as resources to customers looking for additional information and/or professional opinion. Newegg.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
post #5 of 6
Quote:
Originally Posted by Nick2253 View Post

Newegg only provides a return for CPUs for 30 days. It's clear that the "Manufacturer's Warranty: 3 years" is an error.
And it's not "false advertising" unless you can prove that Newegg intentionally listed that information to boost sales. It's clearly an error, and as stated in their policy, it's ultimately your job to verify it:

The better business bureau would like to have a talk with that terms of service. wink.gif It IS false advertising. BBB sided with me simply because a seller listed an item as weighing .1 grams more than what it actually weighed/listed on the package (item was gold, so every .1g mattered) and I ended up getting the item for free.

Otherwise, every company out there would be advertising you the moon for free and putting in a disclaimer like this and be free from prosecution. It doesn't work like that. This part pretty much makes the rest null and void: "nor can we assume responsibility for these errors." By selling the items, and advertising them on their site, they DO assume responsibility.

Check up on consumer protection laws.
Edited by pursuinginsanity - 3/1/12 at 3:54pm
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Why upgrade?
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Why overclock?!
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post #6 of 6
Quote:
Originally Posted by pursuinginsanity View Post

The better business bureau would like to have a talk with that terms of service. wink.gif It IS false advertising. BBB sided with me simply because a seller listed an item as weighing .1 grams more than what it actually weighed/listed on the package (item was gold, so every .1g mattered) and I ended up getting the item for free.
Otherwise, every company out there would be advertising you the moon for free and putting in a disclaimer like this and be free from prosecution. It doesn't work like that. This part pretty much makes the rest null and void: "nor can we assume responsibility for these errors." By selling the items, and advertising them on their site, they DO assume responsibility.
Check up on consumer protection laws.

I invite you to check up on consumer protection laws.

There's a huge difference between between false advertising and publication errors that you're missing. If companies negligently or intentionally list incorrect information on a product, then they are liable. If neither of those conditions are met, it's not. In your example, for a company that sells gold by weight to incorrectly list the weight is clearly negligence. That would be Newegg listing a 5 pack of something, and then only giving you one of that. It's clearly negligence on their part to not be on top of something like that. Warranty information, like many other specifications, are not solely providable by Newegg. Any consumer can self-educate on those specifications without Newegg posting them. The fact that Newegg is posting that information is as a service to the customer, not as a condition of the product. As such, Newegg carries no liability for the information they post as long as it is done without an intent to deceive. You'd be hard pressed to find a judge that would accept that errors in such information (which can be independently verified by the customer) would be negligence.
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