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Need help deciding what to do with driverless devices on a laptop

post #1 of 9
Thread Starter 
I'm repairing a Toshiba PSAA0C-LE600E laptop for a friend. I had to order and replace the LCD screen since it was shattered. I also had to order a new keyboard since it was really nasty and missing some keys. I went ahead and ordered RAM to max out this laptop with RAM since it is going to be running Windows 7. The RAM is 2x1GB PC2-4200 200-pin SO-DIMM of course.

The replacement of the LCD screen, keyboard, and RAM went perfectly and I installed Windows 7 Professional x86(32-bit).

I was in the process of installing everything I could think of that my buddy will need like just the essential software(flash, quicktime, adobe reader, etc..).

I had thought Windows 7 installed all of the device drivers for me but as you can see from the picture below, there are a couple problems. I have searched the web for drivers and I haven't been able to find a way to get these devices installed.


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Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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Wife's rig
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CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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post #2 of 9
The mass storage controller is the memory card reader
Edited by Kevdog - 3/3/12 at 10:00pm
Problem Child
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NZXT Switch 810 
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post #3 of 9
Video Controller sounds like the graphics driver. It seems like it has Nvidia graphics, so use the driver here: http://support.toshiba.ca/support/isg/drivers/common/win7upgrade/Satellite_A100_32_cae.htm .

Mass Storage controller could be AHCI/Chipset drivers if you didn't install those yet. Otherwise if there's an SD card reader, could be that.

And just since it's been mentioned, default Windows drivers are a last resort, after you verify that your laptop maker/ Intel/Realtek/Synaptics etc etc don't have drivers for whatever's missing. Laptop manufacturer is the go-to since they're specifically tested/certified for your laptop.
 
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post #4 of 9
Thread Starter 
Quote:
Originally Posted by jrbroad77 View Post

Video Controller sounds like the graphics driver. It seems like it has Nvidia graphics, so use the driver here: http://support.toshiba.ca/support/isg/drivers/common/win7upgrade/Satellite_A100_32_cae.htm .
Mass Storage controller could be AHCI/Chipset drivers if you didn't install those yet. Otherwise if there's an SD card reader, could be that.
And just since it's been mentioned, default Windows drivers are a last resort, after you verify that your laptop maker/ Intel/Realtek/Synaptics etc etc don't have drivers for whatever's missing. Laptop manufacturer is the go-to since they're specifically tested/certified for your laptop.

Yeah I figured the Video Controller one was for the graphics driver. The chipset with onboard graphics is Intel Mobile 915GM chipset. I downloaded the Vista driver for that and hopefully it will work.

What exactly is that Windows 7 upgrade driver listed in the drivers for this laptop? I've been seeing it but wasn't sure what it was for.

Now that I think about it, the Mass Storage Controller probably is for the memory card reader.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
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4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
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Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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post #5 of 9
Thread Starter 
Here are the devices I think the "Mass Storage Controller" is for:

  • 1PC Card slot supports one Type II PC Cards; supports CardBus.
  • 1 Express Card Slot
  • Ports: 6-in-1 MediaBridge Slot (SD, Memory Stick®,
    Memory Stick® Pro, MMC, xD-Picture Card™)


I trying installing the Intel Chipset SW Installation Utility, which is the 4th one down on the page I just linked earlier in this sentence.

I'm also getting ready to try the 5th one down, the NVIDIA Display Driver. Wish me luck....this is such a mess.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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post #6 of 9
Right click on the device, click Properties. Click on the details tab. In the properties dropdown choose hardware ids, copy the value and google it. You should have no problem finding drivers based on the hardware id string.
hermit-mobile
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For Sale: Almost new KBT Poker 2 and Grifiti wrist rest
$115 (USD) or best offer
For Sale: 3TB Seagate ST3000DM001 HDD
$85 (USD) or best offer
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Core i7 3632QM Dell Vostro 3460 Gt 630m Crucial M500 
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post #7 of 9
Thread Starter 
Quote:
Originally Posted by hermitmaster View Post

Right click on the device, click Properties. Click on the details tab. In the properties dropdown choose hardware ids, copy the value and google it. You should have no problem finding drivers based on the hardware id string.

I should have known to do that, but it has been a while since I've had a problem like this, so thanks a lot! I clicked on the first google result from searching one of the hardware ids and it looks like they are giving me the right drivers. The website is called Driver Identifier. Ever used it anyone?


The first display driver I tried from them works!!! Now for the other....
Edited by Dark Volker - 3/3/12 at 11:03pm
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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post #8 of 9
I'm glad it worked for you. I was having the same issue with my laptop the other day after I installed my SSD, so the process was fresh in my mind. thumb.gif
hermit-mobile
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For Sale: Almost new KBT Poker 2 and Grifiti wrist rest
$115 (USD) or best offer
For Sale: 3TB Seagate ST3000DM001 HDD
$85 (USD) or best offer
CPUMotherboardGraphicsHard Drive
Core i7 3632QM Dell Vostro 3460 Gt 630m Crucial M500 
Optical DriveOSMonitorMonitor
LG GT80N DVD/RW Windows 7 Professional Dell U2414H Dell U2414H 
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hermit-mobile
(10 items)
 
For Sale: Almost new KBT Poker 2 and Grifiti wrist rest
$115 (USD) or best offer
For Sale: 3TB Seagate ST3000DM001 HDD
$85 (USD) or best offer
CPUMotherboardGraphicsHard Drive
Core i7 3632QM Dell Vostro 3460 Gt 630m Crucial M500 
Optical DriveOSMonitorMonitor
LG GT80N DVD/RW Windows 7 Professional Dell U2414H Dell U2414H 
MouseAudio
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post #9 of 9
Thread Starter 
Sorry for the double post, but the driver issue is all fixed up now. Thanks for everyone's help!!


437
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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