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Faulty Laptop Hardrive??

post #1 of 10
Thread Starter 
I have a Toshiba U400 laptop. About 3 months ago the stock hard drive died.

Bought this drive from Newegg; SAMSUNG Spinpoint M8 HN-M500MBB 500GB 5400 RPM 8MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive -Bare Drive

Since getting the drive, about a month later, I've been having random blue screens and crashes.
I've thought maybe it's some other component that was causing the BSOD. I ran memtest+ for a few passes, no errors, all passed.

I did a check with HD Tune Pro and it found errors for Calibration Retry Count. I've read that that might be an indication of mechanical failure?

I've included some screen shots of the error and some drive benchmarks which I ran in safe mode, they seem odd, not sure if they're decent for this drive? I ran the Seatools from Seagate and it never detected any errors, although HD Tune Pro is?


http://i.imgur.com/7vutV.png

http://i.imgur.com/fWrJl.png

http://i.imgur.com/zJK25.png
Edited by originalsix_mtl - 3/4/12 at 12:30pm
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post #2 of 10
Try using gsmartcontrol and see if it shows the same thing.
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post #3 of 10
Thread Starter 
Quote:
Originally Posted by fireman View Post

Try using gsmartcontrol and see if it shows the same thing.

I ran a check with that program, and here are the results and s.m.a.r.t details. Seems to indicate pre-failure on several things.

smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-win7] (sf-win32-5.41-1)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HN-M500MBB
Serial Number: S2R7J9BB902668
LU WWN Device Id: 5 0024e9 206119e24
Firmware Version: 2AR10001
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 6
Local Time is: Mon Mar 05 03:33:10 2012 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 6660) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 111) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 100 051 Pre-fail Always - 1
2 Throughput_Performance 0x0026 252 252 000 Old_age Always - 0
3 Spin_Up_Time 0x0023 091 091 025 Pre-fail Always - 2862
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 280
5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 545
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 24
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 285
181 Program_Fail_Cnt_Total 0x0022 100 100 000 Old_age Always - 15902053
191 G-Sense_Error_Rate 0x0022 100 100 000 Old_age Always - 25
192 Power-Off_Retract_Count 0x0022 252 252 000 Old_age Always - 0
194 Temperature_Celsius 0x0002 052 051 000 Old_age Always - 48 (Min/Max 9/50)
195 Hardware_ECC_Recovered 0x003a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 252 252 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 71
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 24
225 Load_Cycle_Count 0x0032 098 098 000 Old_age Always - 24922

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 545 -
# 2 Short offline Completed without error 00% 523 -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Completed [00% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
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post #4 of 10
http://en.wikipedia.org/wiki/S.M.A.R.T.

Wikipedia suggests you're on the right track - it could be slowly failing.

It went from 23 to 24 between your two posts? What's Calibration Retry Count at today?
     
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post #5 of 10
Thread Starter 
Yeah looks like it did. That was after a format and reinstall of the OS.

I'll ask my brother to check it, since it's his laptop and let you know.
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post #6 of 10
Thread Starter 
Yeah so it's up to 25 now.

smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-win7-sp1] (sf-win32-5.41-1)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HN-M500MBB
Serial Number: S2R7J9BB902668
LU WWN Device Id: 5 0024e9 206119e24
Firmware Version: 2AR10001
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 6
Local Time is: Sat Mar 10 22:35:31 2012 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 6660) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 111) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 100 051 Pre-fail Always - 1
2 Throughput_Performance 0x0026 252 252 000 Old_age Always - 0
3 Spin_Up_Time 0x0023 091 091 025 Pre-fail Always - 2853
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 301
5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 571
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 25
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 307
181 Program_Fail_Cnt_Total 0x0022 100 100 000 Old_age Always - 16155889
191 G-Sense_Error_Rate 0x0022 100 100 000 Old_age Always - 28
192 Power-Off_Retract_Count 0x0022 252 252 000 Old_age Always - 0
194 Temperature_Celsius 0x0002 064 051 000 Old_age Always - 27 (Min/Max 9/50)
195 Hardware_ECC_Recovered 0x003a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 252 252 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 75
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 25
225 Load_Cycle_Count 0x0032 098 098 000 Old_age Always - 25693

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 545 -
# 2 Short offline Completed without error 00% 523 -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Completed [00% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
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post #7 of 10
Well, something isn't working properly then. I can't say when it'll fail, but I wouldn't expect it to last as long as a drive that isn't reporting anything. Maybe look for a pattern that might indicate what is causing it. I fixed a PC for someone that had a drive that failed to resume from sleep (BSOD) - but it powered up fine if totally powered down, so I disabled all the power saving options. They got an extra 8 months of use out of it - probably better than they hoped for. thumb.gif

That said, I have no idea how serious this SMART stat is. 2 weeks, 2 months? 8 months, 16 months? No idea.
     
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post #8 of 10
Thread Starter 
Yeah, I'm thinking of trying to RMA the drive with Samsung (now Seagate I guess?)

It seems there are instances where the laptop gets unresponsive, will just lock up. Then there are other instances where it will BSOD. Sometimes it will work for hours and end, and other times it'll crap out withing an hour or less.

I've already tried a clean install of the OS, but based on that smart error, it's supposed to be an indication of a physical drive issue.

I ran the seagate tools, and it found no issues, and didn't make a deal out of the smart results.
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post #9 of 10
Try contacting Seagate support, and ask them how serious they consider that SMART stat. Be clear that it's increasing by 1-2 per day. They may issue an RMA, or they may want you to wait until it gets worse - I don't know. I haven't dealt with Seagate support in a while... years.
     
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MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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post #10 of 10
Thread Starter 
So it's been a while, and I just wanted to drop an update.

Seagate considered it serious enough to RMA the drive right away. Got a replacement drive quite quickly and so far it's been good.

Thanks for all the help.
Sufi Mindtricks
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AMD X6 1090T Black Edition Asus Crosshair IV Formula AM3 EVGA Geforce 460 GTX 1GB 
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Sufi Mindtricks
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AMD X6 1090T Black Edition Asus Crosshair IV Formula AM3 EVGA Geforce 460 GTX 1GB 
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