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bad hard drive?

post #1 of 6
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I'm trying to backup the hard drive of a dell vostros laptop. When I connect the hard drive to my PC, all I can access is the recovery partition. I can see the drive in safe mode, but not like other drives. The system locks up when I try to load the drive in command prompt, and my computer doesn't specify the used space for that drive as it does others. Could the drive be encrypted? Would that cause my problems?
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Kilo 3.0
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post #2 of 6
What's Disk Management look in Computer Management?
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Ol' Betsy (Main)
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post #3 of 6
Quote:
Originally Posted by SIMPSONATOR View Post

I'm trying to backup the hard drive of a dell vostros laptop. When I connect the hard drive to my PC, all I can access is the recovery partition. I can see the drive in safe mode, but not like other drives. The system locks up when I try to load the drive in command prompt, and my computer doesn't specify the used space for that drive as it does others. Could the drive be encrypted? Would that cause my problems?

i also tried to do this before, my oem desktop went bad, so i took the hard drive to copy my important user files. but somehow it doesn't let me copy it
post #4 of 6
Thread Starter 
Bump??
Kilo 3.0
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Kilo 3.0
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post #5 of 6
Can you see any partitions besides the recovery partition in Computer Management> Disk Management? You may only need to give it a drive letter. If it was encrypted with say PGP Desktop it would ask you to format it.
Ol' Betsy (Main)
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Ol' Betsy (Main)
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post #6 of 6
You might need to make an image of the drive to another one if the SMART data is saying the drive is going bad. Generally when there are I/O issues it might be past the point of recovery. Does the drive make any clicking noises? I have been able to rescue data off a HDD by putting it in the freezer for a couple hours (put it in a airtight plastic bag first) and connecting it to my machine and was able to recover most files from it before it warmed up and stopped working again. Hopefully you can get it working enough to get your files off it.
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