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Windows 7 Authentication Issues

post #1 of 6
Thread Starter 
This is for a friend of mine that I helped.

He has a pre-built HP desktop running Windows 7 that had a hard drive failure.

He got a new hard drive, and I let him use my retail Windows 7 disks to reinstall. He installed 32-bit, same as he had before, and used his product key that came with his system.
He did not use my product key.

Now, his system will occassionally pop-up and tell him that his Windows 7 install is not authentic.
It seems to do it often during games of League of Legends, where it minimizes the game client to tell him.

What does it take to fix this issue?
 
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post #2 of 6
Go to System under the control panel and at the bottom in the main window it will say activate now...or something like that. Go through the process, he may need to contact Microsoft's automated phone activation for it to work. This is all provided the disk will work with the key. By that I mean if you gave him a disk for say Pro but he has a key for Home Premium, it won't work.
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post #3 of 6
If all he replaced is the HDD it shouldn't be a problem. Just call them up over the phone and they should take care of it. I just reinstalled Win7 OEM on a PC that had the HDD changed out and it went through fine on its own but I have heard of some people having to do the phone activation.
post #4 of 6
Thread Starter 
Quote:
Originally Posted by newbrevolution View Post

Go to System under the control panel and at the bottom in the main window it will say activate now...or something like that. Go through the process, he may need to contact Microsoft's automated phone activation for it to work. This is all provided the disk will work with the key. By that I mean if you gave him a disk for say Pro but he has a key for Home Premium, it won't work.

My Windows 7 retail is Home Premium, which is what he had on his system.
Quote:
Originally Posted by EVILNOK View Post

If all he replaced is the HDD it shouldn't be a problem. Just call them up over the phone and they should take care of it. I just reinstalled Win7 OEM on a PC that had the HDD changed out and it went through fine on its own but I have heard of some people having to do the phone activation.

Okay, I'll let him know.

Thanks to you two.
 
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MonitorPowerCaseAudio
1366x768 15" Glossy Laptop Screen Stock battery and wall adapter Asus K55A chassis Factory Altec-Lansing speakers 
CPUMotherboardGraphicsRAM
Atom N270 Asus 1005HAB Intel Integrated 2GB DDR2 
Hard DriveOptical DriveCoolingOS
OCZ Agility Series OCZSSD2-1AGT30G 30GB SATA II... Stand-alone external USB Stock Windows 7 32bit 
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Asus K55A
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CPUMotherboardGraphicsRAM
Pentium G3258 MSI Z97 PC Mate PNY GTX 650 2GB 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Seagate 1TB SSHD M500 120GB LITE-ON iHAS124-14 Stock 
OSMonitorMonitorKeyboard
Win7 Professional 64bit LG W2253 HP 1502 Nixeus Moda 
PowerCaseMouseMouse Pad
Corsair CX600M Rosewill FBM-02 Razer Abyssus Mirror Razer Goliathus alpha control, Razer Goliathus ... 
AudioOther
Plantronics RIG 7.1 BYTECC U3-225 3.5" 2x USB 3.0 + 2x 2.5" HDD/SSD... 
CPUMotherboardGraphicsRAM
Intel i5-3210M CPU @ 2.50GHz Asus K55A Intel HD Graphics 4000 Elpida 4GB DDR3 
Hard DriveOptical DriveCoolingOS
Seagate Momentus 500GB Matshita DVD-RAM UJ8C0 Stock CPU Fan Win7 Home Premium 64bit 
MonitorPowerCaseAudio
1366x768 15" Glossy Laptop Screen Stock battery and wall adapter Asus K55A chassis Factory Altec-Lansing speakers 
CPUMotherboardGraphicsRAM
Atom N270 Asus 1005HAB Intel Integrated 2GB DDR2 
Hard DriveOptical DriveCoolingOS
OCZ Agility Series OCZSSD2-1AGT30G 30GB SATA II... Stand-alone external USB Stock Windows 7 32bit 
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post #5 of 6
Like the others have said call Microsoft and they'll probably fix it within a minute. thumb.gif

I usually have that whenever I change motherboard, but not hard drive, very weird. tongue.gif
    
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post #6 of 6
Quote:
Originally Posted by EVILNOK View Post

If all he replaced is the HDD it shouldn't be a problem. Just call them up over the phone and they should take care of it. I just reinstalled Win7 OEM on a PC that had the HDD changed out and it went through fine on its own but I have heard of some people having to do the phone activation.

Did the phone activation on a few computers myself that had a WIndows 7 OEM product keys and I was using a retail Windows 7 disk for installation. The phone activation always takes care of it. thumb.gif
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