Originally Posted by CursiveQ
can you provide more details of your situation? because i'm dealing with an exact situation. did he offer to refund it or replace it? is he paying for return shipping?
Green sum provided his DHL account, just had to arrange for a pick-up (no cost). He said he would have to send it back to the factory for repair or replacement (their choice). The monitor I received was completely dead, the brick worked but the monitor would not power on. Once I described what was going on, sent him a picture (what's up with that?) and then answered his questions he sent the address and DHL without further hassle.
I will also keep the thread updated, look forward to seeing how this works out for us all!