Originally Posted by braveblade
I sent my email last Friday (I'm in CA). Right now it's 1am Tuesday in Korea, no reply yet. Maybe they need to show the photos to the engineers?
Hm, thats too long. :/
I dont think, they have their own engineers, maybe some guys with an IT-qualifikation for checking the monitors. Maybe they´ll send them to wiltech, but then you should have get an message like this:
We send your request and pictures to wiltech, they´ll contact us soon... or sth like that.
Thats what I would do, if im not able to solve the problem on my own.
But let the buyer wait for such a long time is not the best way to solve such a problem.
(although they know, that people from all over the world are talking about that monitors and yes as well they are talking about the sellers and their support.)
I dont know whats the standard time, a korean support team has to answer the questions. I had an experience with a German support... I couldnt believe, that they needed 1,5 weeks to answer my request....
but in the end, i got what i wanted.
I hope everything will get right for you, too Edited by Lazarus1983 - 6/18/12 at 9:24am