Finally got a response:
Quote:
Dear ,
I am sorry for your inconvenience.
We will do our best to help you.
I have some questions.
We test all the monitors before shipping them. The product arrived on July 25th, 7 p.m exactly.
You mailed us on August 4th. Also, your picture looks like the monitor was installed already.
If it was being used already and it was damaged, we can't help you.
If it was broken during the shipping process, was it damaged on the box when you got the product?
(If it had been damaged on the box, Fedex would have contacted us.)
To make it clear, we would inspect with Fedex of America and Korea.
I am looking forward to your reply.
- pallascospi
That middle part concerns me since it looks perfectly fine until it's turned on, so obviously I hooked it up.
I'm not sure if he's trying to pull something on me or what.