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Sapphire 6990 RMA

post #1 of 8
Thread Starter 
Hey guys, gonna rma my sapphire 6990, they said send receipt to tech@althonmicro.com for RMA, is this the usual process? sent them prof last night at around 10pm est, hopefully get a response soon. They wont try to give me a 6970 if they dont have 6990 i hope. Hopefully they can fix this one. To replace or repair this device, how many weeks am i looking at? 3weeks? Wanted to get authorized to ship it out today so it can get there by next week.
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post #2 of 8
I seriously doubt they would downgrade on you, that would be a law suit waiting to happen
post #3 of 8
Thread Starter 
atholonmicro still hasn't replied. after me sending prof. how long does it usually take and can you call for rma?
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Sig Rig
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post #4 of 8
I highly doubt you will see a response from any company in a single day.
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post #5 of 8
Thread Starter 
I just looked. they told me to mail the tech .dept howvwr I need rma so I just emailed the rma dept. wish they would get back to me.
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post #6 of 8
Hey again smile.gif

Last time I RMA'ed my 5970 with sapphire, it took a few days to hear back from them. Once I sent the card, 2-3 days in transit, and then 4 business days later, then sent me a new 5970 4gb toxic (upgrade from my 2gb), but mailed it UPS ground, which took another 4 business days

In all, it took just over 2 weeks to get a replacement. Luckily for you, Sapphire is serial based, so you don't have to fiddle around with proof of purchase
post #7 of 8
They were very promt getting back to me. All in a day.

10pm is klinda late so you should hear from them today.
I had RMA one HD5870 due to artifact and they are replacing that one and my second one from my crossfire to HD6950s.

GL
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post #8 of 8
Thread Starter 
ok they sent me an rma form, i filled it out and provided a scan of my newegg invoice. Should be good to go.
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Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
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Sig Rig
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Corsair Vengeance 16GB 3000MHZ DDR4 Cas 16  2x Crucial 64gb Raid 0 Crucial M500 240GB 2TB WDC 7200RPM HDD 
Hard DriveHard DriveCoolingOS
Crucial M4 256GB WB 4TB External USB 3.0 HDD XSPC Raystorm CPU Water Block, 2x AX 480 Radiat... Windows 8.1 Pro 64Bit 
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