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Sick 'n' Tired of Asus Support!

post #1 of 2
Thread Starter 
I have a motherboard that won't post, and my peripherals no longer get any power. The motherboard is the one in my signature.

I tried a different powersupply, and I believed it fried it. My seasonic is still going strong, and when I turn on my computer I hear my HDDs platter spinning and my GPUs fan spinning as well. I do not get the LEDs to illuminate, and usually they light up green/orange/red to indicate how the hardware is working.

I sent in my motherboard for RMA, and ended up waiting a long month to get my SAME motherboard back. Some made the assumption my SATA port was damaged, and I don't know what the case is. All I know is ASUS support is very terrible, I can't even get a hold of them during their original business hours.... I had to make a long distance phone call to their canada location, and get charged $60 fot the call.... Right now, I don't know what to do.... Spend another $10 to mail the same fail motherboard to them? I can't afford to get the same motherboard in the mail, and rinse repeat this process. I can no longer afford to work with these clowns, but I don't want to end up buying a new motherboard... I'd rather spend that hard-earned money on my first mechanical keyboard.

Not sure if this is a ranting thread or a cry for help. What do you all think my issue with my motherboard is? Lately, my computer has been going nuts. It would just turn off and turn back on. I'm sure it had something to do with an unstable computer, but I've never been able to get this computer stable unless it's at stock voltages...and I don't even bother to do that anymore, because I need more juice from my computer (I don't mistreat my hardware, to an extent).
King state
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-5820k MSI X99A Raider EVGA GTX 980 Ti FTW Patriot Viper DDR4 3000MHz (4x4GB) 
Hard DriveCoolingOSMonitor
Samsung EVO 500GB Corsair H110i GT Windows 7 Ultimate 64 Asus VG248QE24" 144Hz TN 3D  
MonitorKeyboardPowerCase
Dell U2715H 27" 1440P IPS KBC Pok3r III ~CherryMX Red SeaSonic x-750 NZXT S340 ~White 
MouseMouse PadAudio
Logitech MX5818 SteelSeries Q+ FocusRite Scarlett 2i2 
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King state
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-5820k MSI X99A Raider EVGA GTX 980 Ti FTW Patriot Viper DDR4 3000MHz (4x4GB) 
Hard DriveCoolingOSMonitor
Samsung EVO 500GB Corsair H110i GT Windows 7 Ultimate 64 Asus VG248QE24" 144Hz TN 3D  
MonitorKeyboardPowerCase
Dell U2715H 27" 1440P IPS KBC Pok3r III ~CherryMX Red SeaSonic x-750 NZXT S340 ~White 
MouseMouse PadAudio
Logitech MX5818 SteelSeries Q+ FocusRite Scarlett 2i2 
  hide details  
Reply
post #2 of 2
Your instincts are fairly good. The PSU is probably the issue, but you need to verify your PSU is working properly using a multimeter. If it is, then you can move on to working with the board and/or sending it back for RMA. If the PSU is not working properly, then you know it's not the board of course. If you think the board may be frying PSU's (unlikely but not impossible) then I wouldn't recommend plugging in a new one to find out.
System 2.0
(18 items)
 
Viva la P45!
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 2600k ASRock Z77 Extreme-4M NVIDIA GeForce GTX 580 Corsair  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 SSD Seagate Barracuda ST3000DM001 Seagate ST4000DM000 Asus Multi DVD Burner 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 Ultimate x64 Planar PXL 2430 MW Sceptre 46" LCD TV 
KeyboardPowerCaseMouse
IBM Model M Antec TPQ 1000 NZXT Tempest 410 Elite Black Logitech Performance MX 
Mouse PadOther
FUNC Industries Ceton InfiniTV 4 PCIe 
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E8600 Maximus II Formula Radeon HD 4870 G.Skill Pi Series 
Hard DriveOptical DriveCoolingOS
Western Digital Caviar Black Asus Lightscribe DVD Burner Asus v-60 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Viewsonic VX2235wm (22" Widescreen) Microsoft Sidewinder X6 OCZ 750w Antec 300 
MouseMouse PadAudio
Razer Diamondback Alienware (Func) Supreme FX X-Fi (MoBo Paired) 
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System 2.0
(18 items)
 
Viva la P45!
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 2600k ASRock Z77 Extreme-4M NVIDIA GeForce GTX 580 Corsair  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 SSD Seagate Barracuda ST3000DM001 Seagate ST4000DM000 Asus Multi DVD Burner 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 Ultimate x64 Planar PXL 2430 MW Sceptre 46" LCD TV 
KeyboardPowerCaseMouse
IBM Model M Antec TPQ 1000 NZXT Tempest 410 Elite Black Logitech Performance MX 
Mouse PadOther
FUNC Industries Ceton InfiniTV 4 PCIe 
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E8600 Maximus II Formula Radeon HD 4870 G.Skill Pi Series 
Hard DriveOptical DriveCoolingOS
Western Digital Caviar Black Asus Lightscribe DVD Burner Asus v-60 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Viewsonic VX2235wm (22" Widescreen) Microsoft Sidewinder X6 OCZ 750w Antec 300 
MouseMouse PadAudio
Razer Diamondback Alienware (Func) Supreme FX X-Fi (MoBo Paired) 
  hide details  
Reply
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