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Bluescreen on shutdown

post #1 of 13
Thread Starter 
Just got a blue screen upon shutdown and the mini dump file refers the problem to ntoskrnl.exe. What exactly causes this? because I've googled around and have a hard time figuring out the problem.

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post #2 of 13
Hi, when it points to the culprit ntoskrnl.exe, it's only saying that because it doesn't know / cannot find the actual cause of that specific crash. Please navigate to C:/Windows/Minidump and zip / rar up your latest dump files. Once you've done that, please attach the zip / rar to your post by clicking the paperclip icon in the reply / post box.

I will take a look at your dump file(s).
post #3 of 13
All I need is from the blue screen is the 0X000000 _ _ Code with the ALL_IN_CAPITALS_ERROR_MESSAGE and I can tell you what is wrong with it...

Most people don't realize these two parts tell you exactly what's going on, no dump file needed..
The Rock
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The Rock
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post #4 of 13
Quote:
Originally Posted by _GTech View Post

All I need is from the blue screen is the 0X000000 _ _ Code with the ALL_IN_CAPITALS_ERROR_MESSAGE and I can tell you what is wrong with it...
Most people don't realize these two parts tell you exactly what's going on, no dump file needed..

That is actually 100% false, with all do respect. I've been reading for months about blue screens, dump files, etc. I'm on various different forums on different debugging teams, I am pretty sure I know what I'm talking about, and I can't even count how many BSODs I've solved. STOP codes have MULTIPLE different probable causes. For example, here's a popular STOP code: IRQL_NOT_LESS_OR_EQUAL. That BSOD can mean the following, usually: Bug in a device driver, system service, the BIOS, an old Anti-virus program or backup tool, or possibly memory issues.

Also, a STOP code does not show a driver issue, outdated drivers, and does not always point to the culprate process or 3rd party driver. Say someone's getting BSODs and the STOP code show nothing, the dump shows no process, etc... you then look at the drivers list. 9/10 times if it's software related, you will check the timestamp on the drivers and see what needs to be updated. You'll also check for very popular drivers that cause issues in the W7 environment, and example is Daemon Tools (sptd.sys or dtsoftbus1.sys).
post #5 of 13
Thread Starter 
I tried to upload as a zip, but it says I'm exceeding the max upload size of 0mb lol.

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post #6 of 13
Odd, you can upload it to a third party hosting site such as mediafire.
post #7 of 13
Thread Starter 
Alright, I've uploaded to mediafire, here's the link smile.gif

http://www.mediafire.com/?pf80cgopu65rf2z

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post #8 of 13
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post #9 of 13
Thread Starter 
Driver power failure? does it tell you the specific driver that's causing it?

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post #10 of 13
Hi.

I checked the dump file, it's a 9F Driver State Power Failure bugcheck, which means a device driver is in an invalid or inconsistent power state from either shutdown or going into or returning from hibernate or standby modes. Something to note is it also points to usbhub.sys as the culprit in a few locations, so I am going to assume for now this is a USB device related issue.

I would recommend removing all USB / flash drives or any charges you may have plugged in and go without them for a bit and see if the issues stop. If not, try your mouse & keyboard in different USB slots, if that doesn't yield results, try a different computer entirely to rule out the motherboard being the issue.

Edit: After looking at your drivers list to check for drivers in need of updating, your printer driver is dated from 2005. Please note that this driver or the printer itself is most likely your issue, especially if the printer is USB.

Regardless, drivers that need to be updated:
Quote:
SSPORT.sys (Samsung printer driver). Update here.

wdcsam64.sys (Western Digital SCSI Arcitecture Model (SAM) WDM driver). Update here.

Dump file for reference:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Icarus\Documents\Dump Files\031112-36067-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`03ff1500?
Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c4b000 PsLoadedModuleList = 0xfffff800`02e90670
Debug session time: Sun Mar 11 06:27:41.368 2012 (UTC - 4:00)
System Uptime: 0 days 13:44:41.528
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80089c4440, fffff80003ff1518, fffffa80075ec010}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80089c4440, Physical Device Object of the stack
Arg3: fffff80003ff1518, Functional Device Object of the stack
Arg4: fffffa80075ec010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff8800423e000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`03ff14c8 fffff800`02d35cd2 : 00000000`0000009f 00000000`00000003 fffffa80`089c4440 fffff800`03ff1518 : nt!KeBugCheckEx
fffff800`03ff14d0 fffff800`02cd35fc : fffff800`03ff1600 fffff800`03ff1600 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`03ff1570 fffff800`02cd3496 : fffff800`02e64f50 00000000`00306620 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`03ff15e0 fffff800`02cd337e : 00000073`354a0759 fffff800`03ff1c58 00000000`00306620 fffff800`02e40688 : nt!KiProcessExpiredTimerList+0xc6
fffff800`03ff1c30 fffff800`02cd3167 : 00000025`b55adbc2 00000025`00306620 00000025`b55adb49 00000000`0000001f : nt!KiTimerExpiration+0x1be
fffff800`03ff1cd0 fffff800`02cbf96a : fffff800`02e3de80 fffff800`02e4bcc0 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`03ff1d80 00000000`00000000 : fffff800`03ff2000 fffff800`03fec000 fffff800`03ff1d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_btfilter_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_btfilter_IMAGE_usbhub.sys

Followup: MachineOwner
---------

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