Originally Posted by lolTyler
Hey guys, first post here and I just wanted everyone's opinion on something.
I purchased my Shimian monitor after a bunch of back and forth with the retailer, "Dream-seller" because they ran out of my original order a Perfect Pixel white Catleap Q270. They were really quick and responding to all my messages and were very helpful, that is, until now.
As of lately, this has been happening when I go to turn on my monitor:
It doesn't always happen and it only occurs when I turn my monitor on. I found this post here in response to another user with the "same" issue:
Keeping in mind this issue with Windows and sleep mode with this particular kind of monitor. I'm not waking from sleep mode, but am either powering on my computer or turning on my monitor after I had turned it off while my computer was running.
Now, I just swapped DVI-D dual link cables, replacing the cable that shipped with my monitor with a cable I know is good. Next step will be monitoring the power brick, then worst comes to worse, I tear my monitor apart and check the internal cables. Although that should probably void my warranty, if I even have one that is... Being cautious, I messaged Dream-seller as soon as I encountered this problem early yesterday and I still haven't heard back from them, which is strange, seeing as when they wanted my money, they were very quick to respond.
Per-ebay's terms and conditions, I have two weeks from the date of arrival of my monitor to return it to the seller, which is in 5 days. I asked Dream-Seller how I would go about doing so seeing as eBay states to contact the seller, but I feel as if they are purposely procrastinating on a response. Note: I didn't state to them that I wanted to return the monitor just yet, as I'm testing the unit, I just asked "What I would have to do, if need be."
So, what do I do? I'm hoping it's the cable, because I love this monitor. 0 dead/stuck pixels and the picture looks beautiful.
How would I return my monitor if need be? I did check other threads and that's how I learned about the loose internal cables/flakey DVI cable/bad power bricks problems. I just need everyone's opinion; is it worth pursuing getting a return from Dream-seller within the next 5 days or am I on my own at this point in time?