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post #2571 of 3508
Quote:
Originally Posted by n1ksthlm View Post

Yeah, thing is Red-Cap appearently offers to pay the return shipping. Also i can't know whether it was damaged during shipping or if he simply didn't test it. It's probably during shipping, still not what i paid for though.

Well that seems acceptable, just do yourself a favor and open up an ebay claim before you send it. Some of those international guys are sneaky.
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post #2572 of 3508
Quote:
Originally Posted by TeamBlue View Post

You are absolutely wrong, sir. Here's the law:
In a credit transaction, a merchant takes your credit card, prints a receipt and deposits it with his "merchant bank." The merchant bank pays the merchant and sends the receipt to your issuing bank. Your issuing bank then pays the merchant bank and sends you a "statement" which shows all of your transactions during the period. There are two categories recognized by federal and state law under which you can resist payment, and these are known as "billing errors" and "claims and defenses". Your rights are different under each.
The types of "billing errors" include:
Charges you did not authorize;
Charges for undelivered goods or services;
Charges for goods or services different from what was represented or of the wrong quantity;
Charges for goods that were not timely delivered
If you believe there was a "billing error," you must, within 60 days following the date of the first statement on which the charge appears (not the date you made the charge; the date of the issuance of the statement appears on the face of the statement), write a letter to your bank setting forth in specific detail why you believe there was an error in the charge. You should set forth everything regarding your dealings with the merchant - - Did you respond to an ad in a newspaper, receive a telephone call, visit the store? What did the merchant tell you about what you would be receiving? Did you authorize the charge? Did you receive the goods? Were the goods different than represented? Etc. If you kept a mailer or the ad from the merchant, attach copies to your letter, along with any correspondence between you and the merchant.
If you get your letter challenging the charge to your bank within the 60 day period (some banks extend this to 90 days, but don't take a chance), you need not meet any other condition. No geographical restrictions apply. You need not make any attempt to resolve the dispute with the merchant, and you can assert a billing error even if you have already paid your credit card balance down to zero.
TL;DR If you get one of these that's borked, has nasty issues, or dead pixels when you paid for pixel perfect.... CC charge-back. Don't let them say "Return item for refund." I for one will not ever pay for return shipping back to Korea, especially if they say 100% tested and it clearly isn't.

one im not a sir

2 im in a different country then you other laws apply to me

im just saying in the end give the seller a chance before you go guns blazing that never EVER helps
im comming from working in a store myself.

not everybody is instantly bad when i had trouble with my achieva a while ago i contacted the one who sold it to me i could send it back on his expense * he whould issue a order that it whould get picked up by dhl and after it arrived at korea he whould send a new one or i could get a 90 dollar refund * i had 2 dead pixels more then allowed *

so i found that acceptable

lesson here is hear them out first before going OMG CLAIM THIS CLAIM THAT

yes its your right to claim but its there right to black list you as a costumer and what i know he will make sure others whill black list you aswel.

so hear the seller out first back up EVER mail you send and he sends or record phone calls * if it turns sour you can use that*

and on a note a claim can turn out realy bad aswel cause a seller can contact the credit company or paypal and give his evidence and wel then its basicly this

hi this guy just charged back money from his purchase while i send him the product and i can show you it was delivered i do not know why he did this.

cc/pp company: ok we dont see any reason given just charge back

* **** storm happens seller can open a investigation and it can end in cc fraud hurray*


good way of doing a claim is to first contact vendor tel him your problem and evidence * photo's*
then when he replies see what he says if he is willing to work it out let him.

if he does not dispute and claim as its your right and he will have nothing to counter it with and i do mean nothing * aslong as you saved his replies tip ALWAYS use ebays msg system so ebay themselfs can back you up* why ebay simply these guys live on there costumer support bad views are death sentences for them in a mather of speaking and ebay can investigate them further and eventualy kick them of.

if he says to solve it do what he asks make him pay the shipment keep up al the reciets tickets etc etc

if he then refuses to send one back then claim

or you get a new working one probly with a little refund for the trouble


anyway its your pick im just adding what i whould do
aka treat people as you want to be treated
Edited by Havolice - 11/12/12 at 2:29pm
post #2573 of 3508
edit edit editedit edit editedit edit editedit edit editedit edit edit
Edited by B-13 - 3/10/13 at 8:18pm
post #2574 of 3508
Yeah but ultimately i can't say whether he didn't test it, whether someone kicked on the box on some dodgy airport somewhere to mess with me or what. It's just a fact that the monitor is broken and i paid for nothing. Don't necessarily want to hate on Red-Cap since obviously there are other people who bought from him/them that are satisfied.
What's so exhausting was going the entire week before it arrived thinking "oh my god imagine the headache if it's broken or something" and then "nah, so many people seem to have no issues" and then of course it happened anyway.

Not sure if i should try to get my refund, try it all over again or just decide to buy a Dell Ultrasharp or something. This is stressful stuff, guess i'm venting a little bit.
post #2575 of 3508
Quote:
Originally Posted by n1ksthlm View Post

Yeah but ultimately i can't say whether he didn't test it, whether someone kicked on the box on some dodgy airport somewhere to mess with me or what. It's just a fact that the monitor is broken and i paid for nothing. Don't necessarily want to hate on Red-Cap since obviously there are other people who bought from him/them that are satisfied.
What's so exhausting was going the entire week before it arrived thinking "oh my god imagine the headache if it's broken or something" and then "nah, so many people seem to have no issues" and then of course it happened anyway.
Not sure if i should try to get my refund, try it all over again or just decide to buy a Dell Ultrasharp or something. This is stressful stuff, guess i'm venting a little bit.

i can understand you totaly, and i understand where you are comming from.
but just in a kind way tell red-cap i think there a few posts in here that had to deal with him aswel.
post #2576 of 3508
edit edit editedit edit editedit edit editedit edit editedit edit edit
Edited by B-13 - 3/10/13 at 8:19pm
post #2577 of 3508
It states on Red-Cap's ebay page that he will send return shipping fee and full refund AFTER they've checked it at their office. Still need him to reply to my inital emails i sent immediately after noticing it was faulty. It's early morning in Korea now i think so i "expecting" him to answer me shortly. I've never shopped over ebay much before actually, so handling this stuff is new to me. Will post in this thread when he answers, because it's definitely helping me plan out how to deal with all this.
post #2578 of 3508
Quote:
Originally Posted by Havolice View Post

one im not a sir
2 im in a different country then you other laws apply to me
im just saying in the end give the seller a chance before you go guns blazing that never EVER helps
im comming from working in a store myself.
not everybody is instantly bad when i had trouble with my achieva a while ago i contacted the one who sold it to me i could send it back on his expense * he whould issue a order that it whould get picked up by dhl and after it arrived at korea he whould send a new one or i could get a 90 dollar refund * i had 2 dead pixels more then allowed *
so i found that acceptable
lesson here is hear them out first before going OMG CLAIM THIS CLAIM THAT
yes its your right to claim but its there right to black list you as a costumer and what i know he will make sure others whill black list you aswel.
so hear the seller out first back up EVER mail you send and he sends or record phone calls * if it turns sour you can use that*
and on a note a claim can turn out realy bad aswel cause a seller can contact the credit company or paypal and give his evidence and wel then its basicly this
hi this guy just charged back money from his purchase while i send him the product and i can show you it was delivered i do not know why he did this.
cc/pp company: ok we dont see any reason given just charge back
* **** storm happens seller can open a investigation and it can end in cc fraud hurray*
good way of doing a claim is to first contact vendor tel him your problem and evidence * photo's*
then when he replies see what he says if he is willing to work it out let him.
if he does not dispute and claim as its your right and he will have nothing to counter it with and i do mean nothing * aslong as you saved his replies tip ALWAYS use ebays msg system so ebay themselfs can back you up* why ebay simply these guys live on there costumer support bad views are death sentences for them in a mather of speaking and ebay can investigate them further and eventualy kick them of.
if he says to solve it do what he asks make him pay the shipment keep up al the reciets tickets etc etc
if he then refuses to send one back then claim
or you get a new working one probly with a little refund for the trouble
anyway its your pick im just adding what i whould do
aka treat people as you want to be treated
m

Don't roll over on them is all I'm saying. It's their responsibility to get you the item you ordered, not yours. If they say it was tested and it clearly wasn't, open an eBay case right away. They still have the opportunity to make it right. I've been buying and selling on eBay for years and I've learned the ins and outs of eBay policy, trust me here. There are three ways to do business: the right way the wrong way and the eBay way.
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WHITEOUT
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post #2579 of 3508
Quote:
Originally Posted by TeamBlue View Post

m
Don't roll over on them is all I'm saying. It's their responsibility to get you the item you ordered, not yours. If they say it was tested and it clearly wasn't, open an eBay case right away. They still have the opportunity to make it right. I've been buying and selling on eBay for years and I've learned the ins and outs of eBay policy, trust me here. There are three ways to do business: the right way the wrong way and the eBay way.

ya true but in these guys case i do not think they want to do some one over this is seriously serious things for them.
transport dmg can indeed happen hell the achieva i bought from bcc that was delivered by dhl was covered in bubble wrap and some kinda different wrap and you could see MAJOR rips in it thank god the monitor was fine but i did ask bcc for a picture of how he sends it and i send him my delivered image.


for that and the few dead pixels i got a kinda major partly refund and i could keep the monitor so i dont think there all out for blood ;p
post #2580 of 3508
Just got my Achieva Shimian Monitor No defect Pixe​l at all it's big. And I only pay for 295.00 from Red-cap thumb.gif


PS . Now korean Won($) going down and Led Price going up so price is keep going up. past 2 weeks price want up about $30.00 and keep gong up mad.gif
Edited by yoyo711 - 11/12/12 at 9:55pm
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